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~isPartOf:"The journal of services marketing"
~subject:"Beschwerdemanagement"
~subject:"Konsumentenverhalten"
~subject:"Supplier relationship management"
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Search: subject:"customer relationship management"
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Beschwerdemanagement
Konsumentenverhalten
Supplier relationship management
Beziehungsmarketing
225
Relationship marketing
225
Consumer behaviour
116
Customer satisfaction
108
Kundenzufriedenheit
108
Dienstleistungsqualität
96
Service quality
96
Customer service
39
Kundenservice
39
Dienstleistungssektor
31
Service industry
31
Customer integration
30
Kundenintegration
30
Customer experience
23
Dienstleistungsmarketing
23
Services
23
Services marketing
23
USA
20
United States
20
Complaint management
19
Dienstleistung
19
Emotion
19
Lieferantenmanagement
19
Betriebliche Wertschöpfung
18
Value creation
18
Customer engagement
17
Social Web
16
Social web
16
Einzelhandel
15
Loyalty
15
Retail trade
15
Confidence
14
Customer value
14
Kundenwert
14
Satisfaction
14
Vertrauen
14
Brand management
13
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Undetermined
87
Free
3
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Article
136
Type of publication (narrower categories)
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Article in journal
136
Aufsatz in Zeitschrift
136
Language
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English
136
Author
All
Mattila, Anna S.
6
Klaus, Philipp
5
Grönroos, Christian
3
Hollebeek, Linda D.
3
Alkire, Linda
2
Basso, Kenny
2
Benoit, Sabine
2
Bruce, Helen L.
2
Burton, Jamie
2
Choi, Beom Joon
2
Gabler, Colin B.
2
Holloway, Betsy Bugg
2
Madupalli, Ramana Kumar
2
Neale, Larry
2
Poddar, Amit
2
Rosenbaum, Mark
2
Zolkiewski, Judy
2
Abney, Alexandra K.
1
Ahmad, Hassan
1
Ahn, Kwanghoon
1
Akamavi, Raphaël K.
1
Aksoy, Lerzan
1
Al-Hawari, Mohd Ahmad
1
Aldas-Manzano, Joaquin
1
Ali, Fayaz
1
Anaza, Nwamaka A.
1
Arnold, Mark J.
1
Ashill, Nicholas J.
1
Baillod, Chloé
1
Balaji, M. S.
1
Ball, Joan
1
Bambauer-Sachse, Silke
1
Bang, Nguyen
1
Banik, Shanta
1
Baron, Steve
1
Beatson, Amanda
1
Beatty, Sharon E.
1
Becerra, Enrique
1
Becker-Özcamlica, Hürrem
1
Bejou, David
1
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Published in...
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The journal of services marketing
Journal of retailing and consumer services
476
Journal of business research : JBR
412
Industrial marketing management : the international journal for industrial and high-tech firms
234
International journal of hospitality management
183
The journal of business & industrial marketing
119
Journal of the Academy of Marketing Science
98
The journal of product & brand management
97
The service industries journal
84
Journal of strategic marketing
78
The journal of brand management : an international journal
78
Cogent business & management
77
Psychology & marketing
77
International journal of contemporary hospitality management
76
Journal of hospitality marketing & management
75
Asia Pacific journal of marketing and logistics
74
Journal of marketing
73
Journal of retailing
72
Journal of travel and tourism marketing
70
SpringerLink / Bücher
69
Journal of service research : JSR
61
Services marketing quarterly
60
Journal of service management
59
Marketing intelligence & planning
59
European journal of marketing : EJM
55
International journal of retail & distribution management
53
Tourism management : research, policies, practice
53
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
51
Service business
51
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
50
Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
49
The international journal of bank marketing : IJBM
48
The international review of retail, distribution and consumer research
48
International journal of internet marketing and advertising : IJIMA
44
Gabler Edition Wissenschaft
43
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
43
International journal of retail and distribution management
43
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
41
Journal of business-to-business marketing
40
Journal of marketing management : MM
40
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ECONIS (ZBW)
136
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136
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1
The emperor's new clothes : self-explorative engagement in virtual try-on service experiences positively impacts brand outcomes
Lavoye, Virginie
;
Sipilä, Jenni
;
Mero, Joel
; …
- In:
The journal of services marketing
37
(
2023
)
10
,
pp. 1-21
Persistent link: https://www.econbiz.de/10014473563
Saved in:
2
Customer engagement behaviors on physical and virtual engagement platforms
Winell, Erik
;
Nilsson, Jonas
;
Lundberg, Erik
- In:
The journal of services marketing
37
(
2023
)
10
,
pp. 35-50
Persistent link: https://www.econbiz.de/10014473569
Saved in:
3
Customer ecosystems : exploring how ecosystem actors shape customer experience
Lipkin, Michaela
;
Heinonen, Kristina
- In:
The journal of services marketing
36
(
2022
)
9
,
pp. 1-17
Persistent link: https://www.econbiz.de/10013542858
Saved in:
4
Service mega-disruptions : a conceptual model and research agenda
Vredenburg, Jessica
;
Kapitan, Sommer
;
Jang, Sharon
- In:
The journal of services marketing
38
(
2024
)
1
,
pp. 131-144
Persistent link: https://www.econbiz.de/10014473598
Saved in:
5
Customer engagement in online service brand communities
Chi, Ming
;
Harrigan, Paul
;
Xu, Yongshun
- In:
The journal of services marketing
36
(
2022
)
2
,
pp. 201-216
Persistent link: https://www.econbiz.de/10013407472
Saved in:
6
Language-related stereotype threat, customers' well-being and its outcome
Malik, Aaminah Zaman
;
Paswan, Audhesh
- In:
The journal of services marketing
37
(
2023
)
7
,
pp. 895-910
Persistent link: https://www.econbiz.de/10014333405
Saved in:
7
Helping the organization but harming customers : a social identity perspective of unethical pro-organizational behavior
Yan, Hongmin
;
Solnet, David
;
Okimoto, Tyler G.
- In:
The journal of services marketing
37
(
2023
)
7
,
pp. 927-943
Persistent link: https://www.econbiz.de/10014333407
Saved in:
8
Does status demotion in hierarchical loyalty programs foster relationship fading?
Banik, Shanta
;
Rabbanee, Fazlul K.
- In:
The journal of services marketing
37
(
2023
)
8
,
pp. 1087-1102
Persistent link: https://www.econbiz.de/10014333597
Saved in:
9
Neurophysiological responses to robot-human interactions in retail stores
Rancati, Gaia
;
Maggioni, Isabella
- In:
The journal of services marketing
37
(
2023
)
3
,
pp. 261-275
Persistent link: https://www.econbiz.de/10014228964
Saved in:
10
Guest editorial: investigating the effect of the physical context on customer experience
Bruce, Helen L.
;
Krolikowska, Ewa
;
Rooney, Tara
- In:
The journal of services marketing
37
(
2023
)
6
,
pp. 689-699
Persistent link: https://www.econbiz.de/10014314391
Saved in:
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