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~isPartOf:"The journal of services marketing"
~subject:"Beziehungsmarketing"
~subject:"Information management"
~type_genre:"Aufsatz in Zeitschrift"
~type_genre:"Conference proceedings"
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Beziehungsmarketing
Information management
Consumer behaviour
3
Digitale Dienste
3
Konsumentenverhalten
3
Web-based service
3
Customer satisfaction
2
Dienstleistungsqualität
2
E-commerce
2
Electronic Commerce
2
Internet
2
Internet marketing
2
Kundenzufriedenheit
2
Online retailing
2
Online-Handel
2
Online-Marketing
2
Relationship marketing
2
Service quality
2
Social Web
2
Social web
2
Amazon.com
1
Customer experience
1
Customer service
1
Data Mining
1
Data mining
1
Digital goods
1
Digitale Güter
1
Digitalisierung
1
Digitization
1
E-service adoption
1
Electronic Banking
1
Electronic banking
1
Innovation adoption
1
Innovationsakzeptanz
1
Kundenservice
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Loyalty
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Online customer experience
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Online experience
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Online marketing
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Aufsatz in Zeitschrift
Conference proceedings
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Klaus, Philipp
1
Levy, Shalom
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The journal of services marketing
Journal of retailing and consumer services
5
International journal of business process integration and management : IJBPIM
3
International journal of electronic customer relationship management : IJECRM
3
Services marketing quarterly
3
Industrial marketing management : the international journal for industrial and high-tech firms
2
International journal of e-business research : an official publication of the Information Resources Management Association
2
International journal of product development : IJPD
2
International journal of quality and service sciences
2
Journal of business research : JBR
2
Lecture notes in business information processing : LNBIP
2
Oil & gas journal : international petroleum news and technology
2
The service industries journal
2
Wirtschaftsinformatik & Management : Zeitschrift für Business-IT
2
Cogent business & management
1
Controlling & management review : Zeitschrift für Controlling & Management
1
Die Unternehmung : Swiss journal of business research and practice ; Organ der Schweizerischen Gesellschaft für Betriebswirtschaft (SGB)
1
Economic and environmental studies : a journal for sustainable development ; E&ES
1
Economic research
1
Electronic commerce research
1
Electronic commerce research and applications
1
Enterprise information systems
1
European journal of industrial engineering : EJIE
1
European journal of marketing : EJM
1
European journal of operational research : EJOR
1
Global business and organizational excellence : GBOE
1
Human relations : towards the integration of the social sciences
1
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
1
Information systems research : ISR
1
Information technology and management
1
International journal of business information systems : IJBIS
1
International journal of business innovation and research
1
International journal of electronic business
1
International journal of electronic finance : IJEF
1
International journal of electronic marketing and retailing : IJEMR
1
International journal of enterprise network management
1
International journal of entrepreneurship and innovation management
1
International journal of integrated supply management : IJISM
1
Journal of competition law & economics
1
Journal of global information management : an official publication of the Information Resources Management Association
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ECONIS (ZBW)
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Does usage level of online services matter to customers' bank loyalty?
Levy, Shalom
- In:
The journal of services marketing
28
(
2014
)
4
,
pp. 292-299
Persistent link: https://www.econbiz.de/10010411935
Saved in:
2
The case of Amazon.com : towards a conceptual framework of online customer service experience (OCSE) using the emerging consensus technique (ECT)
Klaus, Philipp
- In:
The journal of services marketing
27
(
2013
)
6
,
pp. 443-457
Persistent link: https://www.econbiz.de/10010198163
Saved in:
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