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~isPartOf:"The journal of services marketing"
~subject:"Customer satisfaction"
~subject:"Leadership style"
~subject:"Leadership"
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Search: subject_exact:"Einfühlungsvermögen"
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Customer satisfaction
Leadership style
Leadership
Emotion
45
Consumer behaviour
31
Konsumentenverhalten
31
Beziehungsmarketing
19
Kundenzufriedenheit
19
Relationship marketing
19
Dienstleistungsqualität
13
Service quality
13
Customer service
9
Kundenservice
9
Arbeitszufriedenheit
6
Job satisfaction
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Beschwerdemanagement
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Cognition
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Complaint management
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Dienstleistungsmarketing
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Emotional exhaustion
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Emotions
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Services marketing
4
Stress
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Work behaviour
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Brand management
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Customer engagement
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Luxury goods
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Luxusgüter
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Markenführung
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Mobile communications
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Mobilkommunikation
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Retail
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Satisfaction
3
Service encounter
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Social behaviour
3
Soziales Verhalten
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USA
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3
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Al-Okaily, Nour Salah
1
Almanza, Barbara
1
Alrawadieh, Ziad
1
Alzboun, Nidal
1
Anaya, Gerardo Joel
1
Barnes, Donald C.
1
Beatson, Amanda
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Bedi, Akanksha
1
Black, William C.
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Bock, Dora Elizabeth
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Bourdeau, Brian L.
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Brooks, John R.
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Brown, Tom
1
Collier, Joel E.
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Cronin, J. J.
1
Folse, Judith Anne Garretson
1
Greer, Dominique A.
1
Huang, Yu-Shan
1
Hume, Margee
1
Hur, Won-moo
1
Jung, Yeon Sung
1
Kim, Jong Min
1
Koenig-Lewis, Nicole
1
Koku, Paul Sergius
1
Korai, Bernard
1
Lee, Eunkyung
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Lin, Ingrid Y.
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Madupu, Vivek
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Mattila, Anna S.
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Medler-Liraz, Hana
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Miao, Li
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O’Neill, Martin Anthony
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Palmer, Adrian
1
Palmer, Adrian A.
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Park, Oun-Joung
1
Pontes, Nicolas
1
Pontes, Vivian
1
Ranganathan, Sampath Kumar
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The journal of services marketing
The leadership quarterly : LQ ; an international journal of political, social and behavioral science
72
International journal of hospitality management
59
Journal of business research : JBR
31
Leadership & organization development journal
31
Journal of retailing and consumer services
24
Journal of hospitality marketing & management
22
Journal of travel and tourism marketing
20
Journal of business ethics : JOBE
19
International journal of contemporary hospitality management
17
Tourism management : research, policies, practice
17
Tourism management perspectives : TMP
13
Journal of business and psychology
12
Journal of managerial psychology
12
Journal of leadership & organizational studies : JLOS
11
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
11
Psychology & marketing
11
The service industries journal
11
Service business
10
Journal of leadership & organizational studies : JLOS; official journal of the Midwest Academy of Management
9
Leadership
9
Leadership as emotional labour : management and the "managed heart"
9
SpringerLink / Bücher
9
European journal of marketing : EJM
8
Journal of service theory and practice : JSTP
8
Services marketing quarterly
8
Journal of Asian finance, economics and business : JAFEB
7
Journal of service research : JSR
7
Middle East journal of management : MEJM
7
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
7
Academy of Management journal : AMJ
6
Administrative Sciences : open access journal
6
Human relations
6
Human relations : towards the integration of the social sciences
6
Industrial marketing management : the international journal for industrial and high-tech firms
6
International journal of human resource management
6
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
6
Journal of service management
6
Journal of the Academy of Marketing Science
6
Organizational behavior and human decision processes : a journal of fundamental research and theory in applied psychology
6
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ECONIS (ZBW)
19
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1
The other extreme of the circumplex of emotion : an investigation of consumer outrage
Bourdeau, Brian L.
;
Cronin, J. J.
;
Padgett, Daniel T.
; …
- In:
The journal of services marketing
38
(
2024
)
3
,
pp. 312-325
Persistent link: https://www.econbiz.de/10014515634
Saved in:
2
The effect of perceived threat on online service reviews
Kim, Jong Min
;
Lee, Eunkyung
- In:
The journal of services marketing
37
(
2023
)
3
,
pp. 300-312
Persistent link: https://www.econbiz.de/10014228972
Saved in:
3
Need for distinction moderates customer responses to preferential treatment
Pontes, Vivian
;
Greer, Dominique A.
;
Pontes, Nicolas
; …
- In:
The journal of services marketing
37
(
2023
)
4
,
pp. 409-419
Persistent link: https://www.econbiz.de/10014276916
Saved in:
4
The impact of eudaimonic well-being on experience and loyalty : a tourism context
Al-Okaily, Nour Salah
;
Alzboun, Nidal
;
Alrawadieh, Ziad
; …
- In:
The journal of services marketing
37
(
2023
)
2
,
pp. 216-231
Persistent link: https://www.econbiz.de/10013542929
Saved in:
5
Rethinking functionality and emotions in the service consumption process : the case of funeral services
Korai, Bernard
;
Souiden, Nizar
- In:
The journal of services marketing
31
(
2017
)
3
,
pp. 247-264
Persistent link: https://www.econbiz.de/10011741250
Saved in:
6
Influence of empathy on hotel guests' emotional service experience
Umasuthan, Hamsanandini
;
Park, Oun-Joung
;
Ryu, Jong-Hyun
- In:
The journal of services marketing
31
(
2017
)
6
,
pp. 618-635
Persistent link: https://www.econbiz.de/10011801636
Saved in:
7
Employee revenge against uncivil customers
Bedi, Akanksha
;
Schat, Aaron C. H.
- In:
The journal of services marketing
31
(
2017
)
6
,
pp. 636-649
Persistent link: https://www.econbiz.de/10011801639
Saved in:
8
How does customer orientation influence authentic emotional display?
Huang, Yu-Shan
;
Brown, Tom
- In:
The journal of services marketing
30
(
2016
)
3
,
pp. 316-326
Persistent link: https://www.econbiz.de/10011524406
Saved in:
9
Gratitude in service encounters : implications for building loyalty
Bock, Dora Elizabeth
;
Folse, Judith Anne Garretson
; …
- In:
The journal of services marketing
30
(
2016
)
3
,
pp. 341-358
Persistent link: https://www.econbiz.de/10011524416
Saved in:
10
Consumer envy during service encounters
Anaya, Gerardo Joel
;
Miao, Li
;
Mattila, Anna S.
; …
- In:
The journal of services marketing
30
(
2016
)
3
,
pp. 359-372
Persistent link: https://www.econbiz.de/10011524421
Saved in:
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