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~isPartOf:"The journal of services marketing"
~subject:"Electronic Commerce"
~subject:"Emotion"
~subject:"Konsumentenverhalten"
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Search: subject_exact:"Kundendienst"
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Electronic Commerce
Emotion
Konsumentenverhalten
Customer service
75
Kundenservice
75
Dienstleistungsqualität
54
Service quality
54
Customer satisfaction
46
Kundenzufriedenheit
46
Beziehungsmarketing
39
Relationship marketing
39
Consumer behaviour
35
Dienstleistungssektor
21
Service industry
21
Services
17
Dienstleistung
16
Service encounter
16
Beschwerdemanagement
15
Complaint management
15
Customer integration
9
Kundenintegration
9
Dienstleistungsberufe
8
Frontline service employees
8
Service workers
8
Arbeitsverhalten
7
Customer experience
7
Work behaviour
7
Arbeitszufriedenheit
6
Betriebliche Wertschöpfung
6
Job satisfaction
6
Service delivery
6
Service recovery
6
Tourism employees
6
Tourismusberufe
6
Value creation
6
Satisfaction
5
Service failure
5
USA
5
United States
5
Co-creation
4
Experimental design
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English
39
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Alkire, Linda
2
Collier, Joel E.
2
Madupalli, Ramana Kumar
2
Medler-Liraz, Hana
2
Poddar, Amit
2
Sharma, Piyush
2
Almanza, Barbara
1
Anaya, Gerardo Joel
1
Ball, Joan
1
Barnes, Donald C.
1
Barnett, Willy
1
Barone, Ada Maria
1
Becker-Özcamlica, Hürrem
1
Benoit, Sabine
1
Black, William C.
1
Bock, Dora Elizabeth
1
Bone, Paula Fitzgerald
1
Bonfanti, Angelo
1
Bourdeau, Brian L.
1
Breazeale, Michael
1
Bruce, Helen L.
1
Buoye, Alexander
1
Burton, Jamie
1
Chang, Hua
1
Chou, En-Yi
1
Chowdhury, Indranil Roy
1
Chumpitaz Caceres, Rubén
1
Cook, Laurel Aynne
1
Coughlan, Joseph
1
Cronin, J. J.
1
Ding, Ying
1
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1
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1
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1
Ford, John B.
1
Funches, Vanessa
1
Gong, Taeshik
1
Gould, Stephen J.
1
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The journal of services marketing
Journal of retailing and consumer services
48
International journal of hospitality management
41
Journal of business research : JBR
28
International journal of contemporary hospitality management
16
Psychology & marketing
15
Services marketing quarterly
14
Journal of hospitality marketing & management
12
Journal of service research
12
Journal of service management
10
Journal of service research : JSR
10
Journal of service theory and practice
9
Journal of retailing
8
Journal of the Academy of Marketing Science
8
SpringerLink / Bücher
8
European journal of marketing : EJM
7
International journal of consumer studies
7
International journal of quality and service sciences
7
Journal of service theory and practice : JSTP
7
Managing service quality : MSQ ; an international journal
7
Service business
7
The service industries journal
7
Gabler Edition Wissenschaft
6
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
6
Academy of Management journal : AMJ
5
Cogent business & management
5
International journal of business and economics
5
International journal of electronic customer relationship management : IJECRM
5
Journal of air transport management
5
Journal of consumer research : JCR ; an interdisciplinary bimonthly
5
Journal of marketing theory and practice
5
Journal of travel and tourism marketing
5
The Cornell hospitality quarterly
5
Business horizons
4
European journal of marketing
4
Ilmenauer Schriften zur Betriebswirtschaftslehre
4
Industrial marketing management : the international journal for industrial and high-tech firms
4
International journal of retail & distribution management
4
International journal of services and operations management
4
Journal of consumer behaviour : an international research review
4
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ECONIS (ZBW)
39
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1
Service mega-disruptions : a conceptual model and research agenda
Vredenburg, Jessica
;
Kapitan, Sommer
;
Jang, Sharon
- In:
The journal of services marketing
38
(
2024
)
1
,
pp. 131-144
Persistent link: https://www.econbiz.de/10014473598
Saved in:
2
Call it robot : anthropomorphic framing and failure of self-service technologies
Barone, Ada Maria
;
Stagno, Emanuela
;
Donato, Carmela
- In:
The journal of services marketing
38
(
2024
)
3
,
pp. 272-287
Persistent link: https://www.econbiz.de/10014515617
Saved in:
3
The other extreme of the circumplex of emotion : an investigation of consumer outrage
Bourdeau, Brian L.
;
Cronin, J. J.
;
Padgett, Daniel T.
; …
- In:
The journal of services marketing
38
(
2024
)
3
,
pp. 312-325
Persistent link: https://www.econbiz.de/10014515634
Saved in:
4
Language-related stereotype threat, customers' well-being and its outcome
Malik, Aaminah Zaman
;
Paswan, Audhesh
- In:
The journal of services marketing
37
(
2023
)
7
,
pp. 895-910
Persistent link: https://www.econbiz.de/10014333405
Saved in:
5
Neurophysiological responses to robot-human interactions in retail stores
Rancati, Gaia
;
Maggioni, Isabella
- In:
The journal of services marketing
37
(
2023
)
3
,
pp. 261-275
Persistent link: https://www.econbiz.de/10014228964
Saved in:
6
Mental conversion : a customer service strategy impacting shopping experiences
Meng, Yan
;
Gould, Stephen J.
;
Song, Lei
;
Chang, Hua
; …
- In:
The journal of services marketing
37
(
2023
)
4
,
pp. 464-477
Persistent link: https://www.econbiz.de/10014276921
Saved in:
7
Flirting in service encounters : does the server's sex matter?
Seger-Guttmann, Tali
;
Medler-Liraz, Hana
- In:
The journal of services marketing
37
(
2023
)
5
,
pp. 549-562
Persistent link: https://www.econbiz.de/10014276930
Saved in:
8
The impact of service climate on gratitude in driving customer outcomes
Qi, Ji
;
Peng, Yi
;
Lowman, Graham H.
;
He, Xingliang
- In:
The journal of services marketing
37
(
2023
)
1
,
pp. 78-95
Persistent link: https://www.econbiz.de/10013542901
Saved in:
9
Consumer effort in service encounters : the overlooked impact of surface acting
Cook, Laurel Aynne
;
Bone, Paula Fitzgerald
;
Sadeghein, Raika
- In:
The journal of services marketing
36
(
2022
)
2
,
pp. 297-309
Persistent link: https://www.econbiz.de/10013407489
Saved in:
10
Talking bodies : an embodied approach to service employees' work
Kuuru, Tiina-Kaisa
;
Närvänen, Elina
- In:
The journal of services marketing
36
(
2022
)
3
,
pp. 313-325
Persistent link: https://www.econbiz.de/10013407498
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