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~isPartOf:"The journal of services marketing"
~subject:"Relationship marketing"
~subject:"Welt"
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Relationship marketing
Welt
Beziehungsmarketing
12
Consumer behaviour
8
Employee retention
8
Konsumentenverhalten
8
Mitarbeiterbindung
8
Commitment
7
Customer satisfaction
7
Kundenzufriedenheit
7
Arbeitszufriedenheit
5
Dienstleistungsqualität
5
Job satisfaction
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Service quality
5
Affective commitment
4
Arbeitsverhalten
4
Dienstleistungssektor
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Lieferantenmanagement
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Service industry
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Supplier relationship management
4
Work behaviour
4
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Emotion
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Leistungsmotivation
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12
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Balaji, M. S.
1
Barnes, Donald C.
1
Becerra, Enrique
1
Benkenstein, Martin
1
Celuch, Kevin
1
Chen, Sixing
1
Curth, Susanne
1
Edvardsson, Bo
1
Guidice, Rebecca M.
1
Hansen, John D.
1
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Jillapalli, Ravi
1
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1
Kelloway, E. Kevin
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Kemp, Elyria
1
Khong Kok Wei
1
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1
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1
Okimoto, Tyler G.
1
Oliver, Jason
1
Ponder, Nicole
1
Reynoso, Javier
1
Robinson, Nadine M.
1
Roy, Sanjit
1
Scribner, Lisa L.
1
Solnet, David
1
Song, Yiping
1
Uhrich, Sebastian
1
Walsh, Anna M.
1
Wang, Edward Shih-tse
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Xia, Xin
1
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1
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The journal of services marketing
Journal of business research : JBR
27
Journal of retailing and consumer services
26
International journal of hospitality management
20
Industrial marketing management : the international journal for industrial and high-tech firms
15
The journal of business & industrial marketing
14
Journal of business ethics : JOBE
12
Marketing intelligence & planning
11
The service industries journal
10
Services marketing quarterly
9
Journal of business-to-business marketing
8
European journal of marketing : EJM
7
Journal of hospitality marketing & management
7
Cogent business & management
6
Journal of Services Marketing
6
Journal of financial services marketing : JFSM
6
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
6
Journal of relationship marketing : innovations and enhancements for customer service, relations, and satisfaction
6
Journal of strategic marketing
6
Business strategy and the environment
5
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
5
International business review : the official journal of the European International Business Academy
5
Journal of Business & Industrial Marketing
5
Journal of service management
5
Journal of service research
5
Vision : the journal of business perspective
5
Business & society
4
European Journal of Marketing
4
International journal of business excellence
4
International journal of contemporary hospitality management
4
International journal of electronic customer relationship management : IJECRM
4
International journal of procurement management
4
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
4
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
4
Journal of marketing
4
Journal of marketing for higher education
4
Journal of service research : JSR
4
Journal of travel and tourism marketing
4
Psychology & marketing
4
The journal of personal selling & sales management : JPSSM
4
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ECONIS (ZBW)
12
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1
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10
of
12
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date (newest first)
date (oldest first)
1
Service amid crisis : the role of supervisor humor and discretionary organizational support
Guidice, Rebecca M.
;
Mesmer-Magnus, Jessica
;
Barnes, …
- In:
The journal of services marketing
37
(
2023
)
2
,
pp. 168-183
Persistent link: https://www.econbiz.de/10013542920
Saved in:
2
Helping the organization but harming customers : a social identity perspective of unethical pro-organizational behavior
Yan, Hongmin
;
Solnet, David
;
Okimoto, Tyler G.
- In:
The journal of services marketing
37
(
2023
)
7
,
pp. 927-943
Persistent link: https://www.econbiz.de/10014333407
Saved in:
3
Leading to customer loyalty : a daily test of the service-profit chain
Myrden, Susan E.
;
Kelloway, E. Kevin
- In:
The journal of services marketing
29
(
2015
)
6/7
,
pp. 585-598
Persistent link: https://www.econbiz.de/10011418372
Saved in:
4
The effects of relationship bonds on emotional exhaustion and turnover intentions in frontline employees
Wang, Edward Shih-tse
- In:
The journal of services marketing
28
(
2014
)
4
,
pp. 319-330
Persistent link: https://www.econbiz.de/10010411902
Saved in:
5
How
commitment
to fellow customers affects the customer-firm relationship and customer citizenship behavior
Curth, Susanne
;
Uhrich, Sebastian
;
Benkenstein, Martin
- In:
The journal of services marketing
28
(
2014
)
2
,
pp. 147-158
Persistent link: https://www.econbiz.de/10010371770
Saved in:
6
Why are customers loyal in sharing-economy services? : a relational benefits perspective
Yang, Shuai
;
Song, Yiping
;
Chen, Sixing
;
Xia, Xin
- In:
The journal of services marketing
31
(
2017
)
1
,
pp. 48-62
Persistent link: https://www.econbiz.de/10011615648
Saved in:
7
Determinants of services co-creation with business customers
Jouny-Rivier, Elodie
;
Reynoso, Javier
;
Edvardsson, Bo
- In:
The journal of services marketing
31
(
2017
)
2
,
pp. 85-103
Persistent link: https://www.econbiz.de/10011654583
Saved in:
8
The mediating effects of customers' intimacy perceptions on the trust-
commitment
relationship
Ponder, Nicole
;
Holloway, Betsy Bugg
;
Hansen, John D.
- In:
The journal of services marketing
30
(
2016
)
1
,
pp. 75-87
Persistent link: https://www.econbiz.de/10011445670
Saved in:
9
Does relationship communication matter in B2C service relationships?
Balaji, M. S.
;
Roy, Sanjit
;
Khong Kok Wei
- In:
The journal of services marketing
30
(
2016
)
2
,
pp. 186-200
Persistent link: https://www.econbiz.de/10011487025
Saved in:
10
The consumer's perspective on evaluating products : service is the key
Oliver, Jason
- In:
The journal of services marketing
29
(
2015
)
3
,
pp. 200-210
Persistent link: https://www.econbiz.de/10011309000
Saved in:
1
2
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