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~isPartOf:"The journal of services marketing"
~subject:"Retail trade"
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Search: subject:"Verbraucherverhalten"
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Retail trade
Consumer behaviour
259
Konsumentenverhalten
259
Beziehungsmarketing
116
Relationship marketing
116
Dienstleistungsqualität
106
Service quality
106
Customer satisfaction
101
Kundenzufriedenheit
101
Customer service
35
Kundenservice
35
Emotion
31
Dienstleistungssektor
29
Service industry
29
Customer experience
21
Einzelhandel
21
Beschwerdemanagement
20
Complaint management
20
Viral marketing
20
Virales Marketing
20
Online retailing
19
Online-Handel
19
Satisfaction
17
Services
17
Social Web
17
Social web
17
USA
17
United States
17
Brand management
16
Dienstleistung
16
Markenführung
16
Customer engagement
14
Customer integration
14
Kundenintegration
14
Servicescape
13
Brand image
12
Corporate Social Responsibility
12
Corporate social responsibility
12
Loyalty
12
Markenimage
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21
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Chen, Ivy S. N.
2
Dodds, Sarah
2
Gilboa, Shaked
2
Luk, Sherriff T. K.
2
Mitchell, Vincent-Wayne
2
Palakshappa, Nitha
2
Sharma, Piyush
2
Vilnai-Yavetz, Iris
2
Basso, Kenny
1
Benoit, Sabine
1
Blodgett, Jeffrey
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Broilo, Patricia Liebesny
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Bulmer, Sandy
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Carlson, Jamie
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Chowdhury, Noman H.
1
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Daunt, Kate L.
1
Espartel, Lélis Balestrin
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Ettinger, Andreas
1
Gabler, Colin B.
1
Han, Sang Man
1
Hardman, Haley E.
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Harris, Lloyd C.
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Hooper, Daire
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Joseph-Mathews, Sacha
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Kaushik, Arun Kumar
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Kim, Hyo-Jeong
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Klose, Sonja
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Lin, Chen-yu
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The journal of services marketing
Journal of retailing and consumer services
466
Journal of retailing
128
International journal of retail & distribution management
117
Journal of business research : JBR
115
The international review of retail, distribution and consumer research
99
International journal of retail and distribution management
67
International journal of electronic marketing and retailing : IJEMR
33
Psychology & marketing
32
European journal of operational research : EJOR
30
Management science : journal of the Institute for Operations Research and the Management Sciences
29
European journal of marketing : EJM
27
International journal of consumer studies
22
Journal of marketing
21
Journal of the Academy of Marketing Science
21
Marketing intelligence & planning
21
International journal of production economics
18
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
18
The journal of consumer marketing
18
Asia Pacific journal of marketing and logistics
17
Marketing : ZFP ; journal of research and management
17
Marketing science : the marketing journal of the Institute for Operations Research and the Management Sciences
17
SpringerLink / Bücher
17
European retail research
16
International journal of Indian culture and business management
16
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
15
Production and operations management : an international journal of the Production and Operations Management Society
15
International journal of production research
14
Journal of fashion marketing and management
14
Journal of research in interactive marketing : interactive marketing and computer-mediated communication
14
Journal of strategic marketing
14
Cogent business & management
13
Technological forecasting & social change : an international journal
13
The service industries journal
13
Journal of marketing management : JMM ; journal of the Academy of Marketing
12
Manufacturing & service operations management : M & SOM
12
The journal of product & brand management
12
Australasian marketing journal
11
Journal of international consumer marketing
11
Journal of internet commerce
11
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ECONIS (ZBW)
21
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1
Malls designed for inclusion? : emotional experience of irritating aspects of the mallscape that distance consumers with disabilities
Vilnai-Yavetz, Iris
;
Gilboa, Shaked
;
Mitchell, Vincent-Wayne
- In:
The journal of services marketing
38
(
2024
)
3
,
pp. 344-368
Persistent link: https://www.econbiz.de/10014516048
Saved in:
2
Uncovering the reasons behind consumers' shift from online to offline shopping
Kim, Hyo-Jeong
;
Han, Sang Man
- In:
The journal of services marketing
37
(
2023
)
9
,
pp. 1201-1217
Persistent link: https://www.econbiz.de/10014473560
Saved in:
3
Neurophysiological responses to robot-human interactions in retail stores
Rancati, Gaia
;
Maggioni, Isabella
- In:
The journal of services marketing
37
(
2023
)
3
,
pp. 261-275
Persistent link: https://www.econbiz.de/10014228964
Saved in:
4
Can you ask "too much" of your customers?
Landers, V. Myles
;
Gabler, Colin B.
;
Hardman, Haley E.
; …
- In:
The journal of services marketing
37
(
2023
)
4
,
pp. 531-546
Persistent link: https://www.econbiz.de/10014276929
Saved in:
5
Service inclusion : the role of disability identity in retail
Dodds, Sarah
;
Palakshappa, Nitha
- In:
The journal of services marketing
36
(
2022
)
2
,
pp. 143-153
Persistent link: https://www.econbiz.de/10013407413
Saved in:
6
Editorial: opportunities in the new service marketplace
Russell-Bennett, Rebekah
;
Rosenbaum, Mark
- In:
The journal of services marketing
36
(
2022
)
4
,
pp. 445-449
Persistent link: https://www.econbiz.de/10013407530
Saved in:
7
SafeCX : a framework for safe customer experience in omnichannel retailing
Rahman, Syed Mahmudur
;
Carlson, Jamie
;
Chowdhury, Noman H.
- In:
The journal of services marketing
36
(
2022
)
4
,
pp. 499-529
Persistent link: https://www.econbiz.de/10013407558
Saved in:
8
"There is no place like my mall" : consumer reactions to the absence of mall experiences
Vilnai-Yavetz, Iris
;
Gilboa, Shaked
;
Mitchell, Vincent-Wayne
- In:
The journal of services marketing
36
(
2022
)
4
,
pp. 563-583
Persistent link: https://www.econbiz.de/10013407563
Saved in:
9
Cause for pause in retail service : a respond, reimagine, recover framework
Palakshappa, Nitha
;
Dodds, Sarah
;
Bulmer, Sandy
- In:
The journal of services marketing
36
(
2022
)
4
,
pp. 584-596
Persistent link: https://www.econbiz.de/10013407565
Saved in:
10
Understanding consumer perceptions and attitudes toward smart retail services
Lin, Chen-yu
- In:
The journal of services marketing
36
(
2022
)
8
,
pp. 1015-1030
Persistent link: https://www.econbiz.de/10013410762
Saved in:
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