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~subject:"Customer satisfaction"
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Customer satisfaction
Consumer behaviour
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Brand management
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Marketingmanagement
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Beziehungsmarketing
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Alkibay, Sanem
1
Altıntaş, Murat Hakan
1
Bhattacharya, Kaushik
1
Chahal, Hardeep
1
Cian, Luca
1
Datta, Biplab
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Dimitriadis, Sergios
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Dutta, Kamani
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The marketing review
Journal of retailing and consumer services
317
Journal of business research : JBR
194
International journal of hospitality management
192
The journal of services marketing
137
Journal of travel and tourism marketing
93
The service industries journal
89
Journal of hospitality marketing & management
87
International journal of contemporary hospitality management
78
Tourism management : research, policies, practice
76
Journal of service research : JSR
65
Industrial marketing management : the international journal for industrial and high-tech firms
61
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
61
Cogent business & management
59
Services marketing quarterly
59
Service business
55
Asia Pacific journal of marketing and logistics
54
Journal of service management
54
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
54
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
51
Journal of the Academy of Marketing Science
51
Journal of strategic marketing
49
Psychology & marketing
42
The journal of business & industrial marketing
42
The TQM journal : the international review of organizational improvement
41
Journal of marketing
38
The international journal of bank marketing : IJBM
38
European journal of marketing : EJM
36
Tourism management perspectives : TMP
36
International journal of electronic customer relationship management : IJECRM
35
Journal of retailing
33
Kundenzufriedenheit : Konzepte - Methoden - Erfahrungen
33
Tourism analysis : an interdisciplinary tourism & hospitality journal
33
International journal of quality and service sciences
30
Journal of hospitality and tourism insights
30
SpringerLink / Bücher
29
International journal of electronic marketing and retailing : IJEMR
27
Journal of Asian finance, economics and business : JAFEB
27
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
27
Total quality management & business excellence
27
Journal of air transport management
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1
Learning customer service from real life situations
Bhattacharya, Kaushik
;
Datta, Biplab
- In:
The marketing review
13
(
2013
)
2
,
pp. 191-205
Persistent link: https://www.econbiz.de/10010200653
Saved in:
2
Integrating relationship quality and consumer-brand identification in building brand relationships : proposition of a conceptual model
Dimitriadis, Sergios
;
Papista, Erifili
- In:
The marketing review
10
(
2010
)
4
,
pp. 385-401
Persistent link: https://www.econbiz.de/10008760552
Saved in:
3
Deviant customer behaviour : a perceived classification
Kurtulmuşoğlu, Feride Bahar
;
Altıntaş, Murat Hakan
; …
- In:
The marketing review
15
(
2015
)
4
,
pp. 483-502
Persistent link: https://www.econbiz.de/10011551339
Saved in:
4
Evidence on customer loyalty relationships : an appraisal
Srivastava, Medha
;
Rai, Alok Kumar
- In:
The marketing review
15
(
2015
)
1
,
pp. 83-115
Persistent link: https://www.econbiz.de/10011407083
Saved in:
5
Conceptualising customer experiences : significant research propositions
Chahal, Hardeep
;
Dutta, Kamani
- In:
The marketing review
14
(
2014
)
4
,
pp. 361-381
Persistent link: https://www.econbiz.de/10011444951
Saved in:
6
Customer satisfaction and loyalty in B2B services : directions for future research
Naumann, Earl
;
Williams, Paul R.
;
Khan, M. Sajid
- In:
The marketing review
9
(
2009
)
4
,
pp. 319-333
Persistent link: https://www.econbiz.de/10003916455
Saved in:
7
Symmetric and asymmetric effects of primary healthcare attributes on patient satisfaction : do they vary across patients?
Giovanis, Apostolos N.
;
Pierrakos, George
- In:
The marketing review
15
(
2015
)
4
,
pp. 439-463
Persistent link: https://www.econbiz.de/10011551330
Saved in:
8
Brand salience not brand science : a brand narrative approach to sustaining brand longevity
Smith, Terry
- In:
The marketing review
11
(
2011
)
1
,
pp. 25-40
Persistent link: https://www.econbiz.de/10009233548
Saved in:
9
How to measure brand image : reasoned review
Cian, Luca
- In:
The marketing review
11
(
2011
)
2
,
pp. 165-187
Persistent link: https://www.econbiz.de/10009356734
Saved in:
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