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~isPartOf:"Tourism management : research, policies, practice"
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Search: "Zufriedenheit"
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Customer satisfaction
343
Kundenzufriedenheit
343
Dienstleistungsqualität
172
Service quality
172
Beziehungsmarketing
119
Relationship marketing
119
Consumer behaviour
111
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111
Arbeitszufriedenheit
106
Job satisfaction
106
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85
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73
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66
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62
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44
Tourismuswirtschaft
44
Zufriedenheit
44
Emotion
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31
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Taiwan
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Uysal, Muzaffer
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Cai, Ruiying
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Ghazali Musa
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Han, Heesup
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Kim, Woo Gon
4
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3
Alrawadieh, Zaid
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Arici, Hasan Evrim
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Chung, Namho
3
Fu, Xiaoxiao
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Gursoy, Dogan
3
Hyun, Sunghyup Sean
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Karatepe, Osman M.
3
Kim, Wansoo
3
Lee, Jin-soo
3
Li, Xiang
3
Lu, Lu
3
Matzler, Kurt
3
Qu, Hailin
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Sedigheh Moghavvemi
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Sirgy, M. Joseph
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Su, LuJun
3
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3
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2
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2
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2
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2
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2
Cetin, Gurel
2
Chen, Li-Fei
2
Chi, Christina Geng-Qing
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The service industries journal
Tourism management : research, policies, practice
Discussion paper series / IZA
566
International journal of hospitality management
547
Journal of retailing and consumer services
444
Journal of business research : JBR
443
IZA Discussion Paper
310
Journal of vocational behavior
280
International journal of contemporary hospitality management
225
The international journal of human resource management
224
SOEP papers on multidisciplinary panel data research / German Socio-Economic Panel Study (SOEP), DIW Berlin
214
The journal of services marketing
214
Journal of hospitality marketing & management
189
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
188
Cogent business & management
187
Journal of travel and tourism marketing
182
Journal of business ethics : JOBE
150
NBER working paper series
141
Working paper / National Bureau of Economic Research, Inc.
136
International journal of human resource management
135
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
130
Tourism management perspectives : TMP
123
Journal of economic behavior & organization : JEBO
119
Journal of managerial psychology
119
SpringerLink / Bücher
116
International journal of happiness and development
114
NBER Working Paper
113
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
112
Journal of business and psychology
110
Journal of career development
106
Services marketing quarterly
106
Journal of air transport management
101
Journal of Asian finance, economics and business : JAFEB
100
Employee relations
99
The TQM journal : the international review of organizational improvement
97
Psychology & marketing
96
Journal of service research : JSR
95
Service business
94
GLO discussion paper
91
International journal of productivity and quality management : IJPQM
91
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ECONIS (ZBW)
453
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1
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453
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1
Examining the influence of multiple dimensions of authentic dining experiences
Kim, Jonghyeong
;
Song, Hanqun
- In:
The service industries journal
44
(
2024
)
5/6
,
pp. 317-341
Persistent link: https://www.econbiz.de/10014551098
Saved in:
2
Pedaling beyond ratings : a data-driven quest to Unravel the determinants of guided bicycle-tour satisfaction
Chen, Li-Hsin
- In:
Tourism management : research, policies, practice
103
(
2024
),
pp. 1-19
Persistent link: https://www.econbiz.de/10015052133
Saved in:
3
The importance of perceived fairness in product customization settings
Scholl-Grissemann, Ursula
;
Sauer, Nicola E.
;
Teichmann, …
- In:
The service industries journal
42
(
2022
)
11/12
,
pp. 823-842
Persistent link: https://www.econbiz.de/10013362153
Saved in:
4
The effects of host sincerity on tourists' perceived destination image
Wu, Lingfei
;
Taheri, Babak
;
Okumus, Fevzi
;
Wang, Suosheng
- In:
The service industries journal
44
(
2024
)
1/2
,
pp. 83-104
Persistent link: https://www.econbiz.de/10014450281
Saved in:
5
Emotional expression by artificial intelligence chatbots to improve customer satisfaction : underlying mechanism and boundary conditions
Zhang, Junbo
;
Chen, Qi
;
Lu, Jiandong
;
Wang, Xiaolei
; …
- In:
Tourism management : research, policies, practice
100
(
2024
),
pp. 1-19
Persistent link: https://www.econbiz.de/10014457628
Saved in:
6
How do consumer-to-consumer interactions affect bystanders on corporate social media (CSM)? : (in)civility in advocates' responses and complainant-bystander psychological distance
Huang, Ran
;
Ha, Sejin
- In:
The service industries journal
44
(
2024
)
11/12
,
pp. 789-812
Persistent link: https://www.econbiz.de/10015050128
Saved in:
7
"Give me an upgrade or I will give you a bad review!" : investigating customer threats in the hospitality industry
Boukis, Achilleas
;
Harris, Lloyd C.
;
Koritos, Christos D.
- In:
Tourism management : research, policies, practice
104
(
2024
),
pp. 1-11
Persistent link: https://www.econbiz.de/10015052203
Saved in:
8
Customer touchpoints : conceptualization, index development, and validation
Kim, Hyunsu
;
So, Kevin Kam Fung
- In:
Tourism management : research, policies, practice
103
(
2024
),
pp. 1-19
Persistent link: https://www.econbiz.de/10015052067
Saved in:
9
Importance of residents' perception of tourists in establishing a reciprocal resident-tourist relationship : an application of tourist attractiveness
Kim, Gyunghoon
;
Duffy, Lauren N.
;
Moore, DeWayne
- In:
Tourism management : research, policies, practice
94
(
2023
),
pp. 1-13
Persistent link: https://www.econbiz.de/10013440026
Saved in:
10
Recommend or not? : the influence of emotions on passengers' intention of airline recommendation during COVID-19
Wang, Xi
;
Zheng, Jie
;
Tang, Liang
;
Luo, Yi
- In:
Tourism management : research, policies, practice
95
(
2023
),
pp. 1-14
Persistent link: https://www.econbiz.de/10013534425
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