//--> //--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~isPartOf:"The service industries journal"
~language:"eng"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Search: subject_exact:"Performance-Messung"
Narrow search
Delete all filters
| 2 applied filters
Year of publication
From:
To:
Subject
All
Performance measurement
48
Performance-Messung
48
Dienstleistungsqualität
19
Service quality
19
Taiwan
10
Customer satisfaction
9
Kundenzufriedenheit
9
Dienstleistungssektor
7
Service industry
7
Hotel industry
6
Hotellerie
6
Balanced Scorecard
4
Balanced scorecard
4
Bank
4
Data envelopment analysis
4
Data-Envelopment-Analyse
4
Innovation management
4
Innovationsmanagement
4
Productivity
4
Produktivität
4
Quality management
4
Qualitätsmanagement
4
Spain
4
Spanien
4
performance
4
Beziehungsmarketing
3
Relationship marketing
3
service quality
3
Arbeitsverhalten
2
Arbeitszufriedenheit
2
Call centre
2
Callcenter
2
Corporate Social Responsibility
2
Corporate social responsibility
2
Dienstleistung
2
Financial services
2
Finanzdienstleistung
2
Firm performance
2
Information technology
2
Informationstechnik
2
more ...
less ...
Online availability
All
Undetermined
7
Type of publication
All
Article
47
Book / Working Paper
1
Type of publication (narrower categories)
All
Article in journal
48
Aufsatz in Zeitschrift
48
Collection of articles of several authors
1
Conference proceedings
1
Konferenzschrift
1
Sammelwerk
1
Language
All
English
Author
All
Chang, Hsin Hsin
2
Dun, Zanna van
2
Henseler, Jörg
2
Park, Sang-June
2
Aksu, Mine
1
Alonso-Almeida, María del Mar
1
Alves, Helena
1
Assaf, A. Georges
1
Backhouse, Chris J.
1
Barros, Carlos Pestana
1
Biege, Sabine
1
Bienzeisler, Bernd
1
Bloemer, Johanna M.
1
Bloemer, Josée
1
Bravo, Rafael
1
Brown, Michael
1
Carmichael, Fiona
1
Cetin, Ayse Tansel
1
Chang, Hung-fan
1
Chang, Ting-yueh
1
Chang, Yu-chieh
1
Chao, Chuang-min
1
Chen, Angel
1
Chen, Li-Fei
1
Chen, Mu-Chen
1
Chen, Shun-hsing
1
Chen, Szu-Chi
1
Cheng, Chen-liang
1
Chiou, Yu-hsiu
1
Chiu, Yung-ho
1
Chou, Shih-wei
1
Chou, Shou-shiung
1
Djellal, Faridah
1
Ehbauer, Marcella
1
Erčulj, Vanja
1
Fan, Chiang Ku
1
Fu, Hwai-hui
1
Gallouj, Fai͏̈z
1
Ganz, Walter
1
Gil-Pechuan, Ignacio
1
more ...
less ...
Published in...
All
The service industries journal
International journal of production research
158
The international journal of productivity and performance management : IJPPM
146
International journal of production economics
121
Public performance & management review
110
Benchmarking : an international journal ; BIJ
101
International journal of productivity and quality management : IJPQM
94
Journal of business research : JBR
90
The international journal of productivity and performance management
78
Omega : the international journal of management science
76
Measuring business excellence : the journal of organizational performance management
68
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
67
European journal of operational research : EJOR
61
International journal of hospitality management
57
International journal of quality & reliability management
55
Management accounting research
53
Journal of management accounting research : JMAR
51
International journal of business excellence
50
International journal of business performance management
49
Journal of business ethics : JOBE
49
SpringerLink / Bücher
49
Industrial marketing management : the international journal for industrial and high-tech firms
48
International journal of services and operations management
48
Business process management journal
47
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
47
The journal of alternative investments
46
International journal of logistics systems and management
44
Journal of banking & finance
44
International public management journal
42
Public management review
42
International journal of project management : the journal of The International Project Management Association
41
Total quality management & business excellence
41
The journal of portfolio management : JPM
40
The accounting review : a publication of the American Accounting Association
39
Supply chain management : an international journal
38
Tourism management : research, policies, practice
37
Advances in management accounting : a research annual
36
Cogent business & management
35
Journal of accounting & organizational change
35
Management science : journal of the Institute for Operations Research and the Management Sciences
35
more ...
less ...
Source
All
ECONIS (ZBW)
48
Showing
1
-
10
of
48
Sort
Relevance
Date (newest first)
Date (oldest first)
1
Rude customers and service performance : roles of motivation and personality
Yoon, David J.
- In:
The service industries journal
42
(
2022
)
1/2
,
pp. 81-106
Persistent link: https://www.econbiz.de/10013167406
Saved in:
2
Workplace gossip and frontline employees' proactive service performance
Tian, Qi-tao
;
Song, Yang
;
Kwan, Ho Kwong
;
Li, Xue
- In:
The service industries journal
39
(
2019
)
1
,
pp. 25-42
Persistent link: https://www.econbiz.de/10012203241
Saved in:
3
Multigroup validation of the service quality, customer satisfaction and performance links in higher education
Kolar, Tomaž
;
Erčulj, Vanja
;
Weis, Lidija
- In:
The service industries journal
39
(
2019
)
13/14
,
pp. 1004-1028
Persistent link: https://www.econbiz.de/10012205925
Saved in:
4
Fostering sustainable performance in services through systems thinking
Jaaron, Ayham A. M.
;
Backhouse, Chris J.
- In:
The service industries journal
39
(
2019
)
15/16
,
pp. 1072-1098
Persistent link: https://www.econbiz.de/10012207448
Saved in:
5
An innovative service quality evaluation and improvement model
Chen, Li-Fei
;
Chen, Szu-Chi
;
Su, Chao-Ton
- In:
The service industries journal
38
(
2018
)
3/4
,
pp. 228-249
Persistent link: https://www.econbiz.de/10011848076
Saved in:
6
A composite measure of performance-expectation and performance-only measures
Park, Sang-June
;
Yi, Youjae
- In:
The service industries journal
37
(
2017
)
15/16
,
pp. 936-947
Persistent link: https://www.econbiz.de/10011847999
Saved in:
7
Performance-only measures vs. performance-expectation measures of service quality
Park, Sang-June
;
Yi, Youjea
- In:
The service industries journal
36
(
2016
)
15/16
,
pp. 741-756
Persistent link: https://www.econbiz.de/10011672380
Saved in:
8
Understanding the performance of software-as-a-service based on service-dominant logic
Chou, Shih-wei
;
Chang, Yu-chieh
;
Hsieh, Pi-Hui
- In:
The service industries journal
34
(
2014
)
7
,
pp. 645-658
Persistent link: https://www.econbiz.de/10010385545
Saved in:
9
Challenges of measuring service productivity in innovative, knowledge-intensive business services
Biege, Sabine
;
Lay, Gunter
;
Zanker, Christoph
;
Schmall, …
- In:
The service industries journal
33
(
2013
)
3/4
,
pp. 378-391
Persistent link: https://www.econbiz.de/10009732863
Saved in:
10
The dynamics of service productivity and value creation : a service life cycle perspective
Janeschek, Sabine
;
Hottum, Peter
;
Kicherer, Florian
; …
- In:
The service industries journal
33
(
2013
)
3/4
,
pp. 366-377
Persistent link: https://www.econbiz.de/10009732911
Saved in:
1
2
3
4
5
Next
Last
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->