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~isPartOf:"The service industries journal"
~subject:"Complaint management"
~subject:"Retail trade"
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Search: subject:"Customer satisfaction"
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Complaint management
Retail trade
Customer satisfaction
171
Kundenzufriedenheit
171
Dienstleistungsqualität
100
Service quality
100
Beziehungsmarketing
62
Relationship marketing
62
Consumer behaviour
49
Konsumentenverhalten
49
customer satisfaction
20
Dienstleistungssektor
15
Service industry
15
Taiwan
15
Beschwerdemanagement
14
Customer service
14
Kundenservice
14
service quality
14
customer loyalty
13
Dienstleistung
11
Emotion
11
Holiday behaviour
11
Services
11
Urlaubsverhalten
11
Quality management
10
Qualitätsmanagement
10
Customer integration
9
Kundenintegration
9
Measurement
9
Messung
9
Performance measurement
9
Performance-Messung
9
Structural equation model
9
Strukturgleichungsmodell
9
Tourism
9
Tourismus
9
E-commerce
8
Electronic Commerce
8
Online retailing
8
Online-Handel
8
Tourism industry
8
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8
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Article
20
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20
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English
20
Author
All
Malhotra, Neeru
2
Archer-Brown, Chris
1
Ashill, Nicholas
1
Blázquez-Resino, Juán José
1
Cai, Ruiying
1
Cantor, Victor John M.
1
Chang, Chai-jung
1
Chen, Hsi-Tien
1
Chen, Li-Fei
1
Cheng, I-shin
1
Cheng, Yin-hui
1
Chi, Christina Geng-Qing
1
Chih, Wen-hai
1
Choy, Yoon Leng
1
Chuang, Shih-chieh
1
Dabholkar, Pratibha A.
1
Dubinsky, Alan J.
1
Edvardsson, Bo
1
Foster, Carley
1
Ha, Sejin
1
Hernandez-Calderon, Araceli
1
Homayounfard, Amir
1
Hsiao, Yu-Hsiang
1
Hsu, Li-chun
1
Huang, Bo
1
Huang, W. Y.
1
Iglesias Argu͏̈elles, Víctor
1
Im, Hyunjoo
1
Kim, Jiyoung
1
Lages, Cristiana R.
1
Li, Richard C.
1
Lin, Wen-bao
1
Martínez-Ruiz, María Pilar
1
Matos, Celso Augusto de
1
Min, Jihye
1
Mukherjee, Avinandan
1
Philp, Matthew
1
Piercy, Niall
1
Pino, Giovanni
1
Pinto, Mary Beth
1
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Published in...
All
The service industries journal
Journal of retailing and consumer services
115
Journal of business research : JBR
60
The journal of services marketing
39
International journal of hospitality management
34
Service business
26
Journal of hospitality marketing & management
21
Journal of retailing
21
Journal of service research : JSR
19
Journal of service management
18
Psychology & marketing
17
The international review of retail, distribution and consumer research
17
International journal of retail & distribution management
16
International journal of retail and distribution management
15
International journal of contemporary hospitality management
14
Journal of strategic marketing
14
Journal of the Academy of Marketing Science
14
European journal of marketing : EJM
12
Marketing letters : a journal of research in marketing
12
International journal of electronic marketing and retailing : IJEMR
11
Cogent business & management
10
International journal of quality and service sciences
10
Journal of service theory and practice
10
Managing service quality : MSQ ; an international journal
10
Journal of marketing management : MM
9
Services marketing quarterly
9
Journal of air transport management
8
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
8
Marketing intelligence & planning
8
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
8
Asia Pacific journal of marketing and logistics
7
Australasian marketing journal
7
Business horizons
7
Ilmenauer Schriften zur Betriebswirtschaftslehre
7
International journal of Indian culture and business management
7
Journal of service theory and practice : JSTP
7
Journal of travel and tourism marketing
7
SpringerLink / Bücher
7
International journal of consumer studies
6
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
6
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ECONIS (ZBW)
20
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20
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1
Understanding the role of frontline employee felt obligation in services
Malhotra, Neeru
;
Ashill, Nicholas
;
Lages, Cristiana R.
; …
- In:
The service industries journal
42
(
2022
)
11/12
,
pp. 843-871
Persistent link: https://www.econbiz.de/10013362154
Saved in:
2
The impacts of complaint efforts on
customer
satisfaction
and loyalty
Cai, Ruiying
;
Chi, Christina Geng-Qing
- In:
The service industries journal
38
(
2018
)
15/16
,
pp. 1095-1115
Persistent link: https://www.econbiz.de/10011977443
Saved in:
3
When AI-based services fail : examining the effect of the self-AI connection on willingness to share negative word-of-mouth after service failures
Huang, Bo
;
Philp, Matthew
- In:
The service industries journal
41
(
2021
)
13/14
,
pp. 877-899
Persistent link: https://www.econbiz.de/10012695297
Saved in:
4
Effects of retailers' service quality and legitimacy on behavioral intention : the role of emotions during COVID-19
Yang, Kiseol
;
Kim, Jiyoung
;
Min, Jihye
; …
- In:
The service industries journal
41
(
2021
)
1/2
,
pp. 84-106
Persistent link: https://www.econbiz.de/10012483665
Saved in:
5
Matching service failures and recovery options toward satisfaction
Cantor, Victor John M.
;
Li, Richard C.
- In:
The service industries journal
39
(
2019
)
13/14
,
pp. 901-924
Persistent link: https://www.econbiz.de/10012205901
Saved in:
6
Measuring customer pre-purchase satisfaction in a retail setting
Huang, W. Y.
;
Dubinsky, Alan J.
- In:
The service industries journal
34
(
2014
)
3
,
pp. 212-229
Persistent link: https://www.econbiz.de/10010344138
Saved in:
7
Store attributes leading
customer
satisfaction
with unplanned purchases
Martínez-Ruiz, María Pilar
;
Blázquez-Resino, Juán José
- In:
The service industries journal
37
(
2017
)
5/6
,
pp. 277-295
Persistent link: https://www.econbiz.de/10011741094
Saved in:
8
Quality function deployment in failure recovery and prevention
Chen, Hsi-Tien
- In:
The service industries journal
36
(
2016
)
13/14
,
pp. 615-637
Persistent link: https://www.econbiz.de/10011655406
Saved in:
9
A novel framework for customer complaint management
Hsiao, Yu-Hsiang
;
Chen, Li-Fei
;
Choy, Yoon Leng
;
Su, …
- In:
The service industries journal
36
(
2016
)
13/14
,
pp. 675-698
Persistent link: https://www.econbiz.de/10011655409
Saved in:
10
Recovering service failure through resource integration
Xu, Yingzi
;
Tronvoll, Bård
;
Edvardsson, Bo
- In:
The service industries journal
34
(
2014
)
16
,
pp. 1253-1271
Persistent link: https://www.econbiz.de/10010492121
Saved in:
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