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~isPartOf:"The service industries journal"
~subject:"Consumer behaviour"
~subject:"Customer satisfaction"
~subject:"Leadership"
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Consumer behaviour
Customer satisfaction
Leadership
Emotion
43
Konsumentenverhalten
22
Kundenzufriedenheit
11
Beziehungsmarketing
9
Relationship marketing
9
Dienstleistungsqualität
8
Service quality
8
Arbeitspsychologie
5
Brand management
5
Markenführung
5
Organizational psychology
5
Arbeitszufriedenheit
4
Job satisfaction
4
Stress
4
Work stress
4
emotional labor
4
Arbeitsverhalten
3
Brand
3
Brand image
3
Coronavirus
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Gastronomie
3
Markenartikel
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Markenimage
3
Motivation
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Organizational behaviour
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Restaurant industry
3
Satisfaction
3
Social relations
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Soziale Beziehungen
3
Verhalten in Organisationen
3
Work behaviour
3
Zufriedenheit
3
Bank
2
Behaviour
2
Beschwerdemanagement
2
Brand anthropomorphism
2
COVID-19
2
Cognition
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29
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29
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Ryu, Kisang
2
Vázquez Casielles, Rodolfo
2
Wang, Edward Shih-tse
2
Addis, Michela
1
Ahmed, Sohel
1
Ahn, Jiseon
1
Akgün, Ali E.
1
Alan, Alev Kocak
1
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Alrawadieh, Zaid
1
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1
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1
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1
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1
Back, Ki-joon
1
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1
Beer, Leon T. de
1
Benkenstein, Martin
1
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1
Cervera-Taulet, Amparo
1
Cetin, Gurel
1
Chang, Shu-chun
1
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1
Dincer, Fusun Istanbullu
1
Ding Hooi Ting
1
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Jang, Soocheong
1
Kashif Hussain
1
Keskin, Halit
1
Kim, Jai-ok
1
Kim, Jiyoung
1
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Published in...
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The service industries journal
Journal of business research : JBR
162
Journal of retailing and consumer services
129
International journal of hospitality management
96
Psychology & marketing
58
Journal of consumer research : JCR ; an interdisciplinary bimonthly
52
Tourism management : research, policies, practice
47
Journal of consumer psychology : JCP : the official journal of the Society for Consumer Psychology
40
Journal of hospitality marketing & management
39
Journal of travel and tourism marketing
39
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
38
The journal of services marketing
38
European journal of marketing : EJM
33
The journal of brand management : an international journal
33
The journal of product & brand management
33
International journal of consumer studies
30
International journal of contemporary hospitality management
30
Journal of marketing research : JMR
27
Marketing letters : a journal of research in marketing
26
Tourism management perspectives : TMP
24
European journal of marketing
23
Journal of business ethics : JOBE
23
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
23
Journal of marketing communications
23
Journal of consumer behaviour : an international research review
22
Journal of marketing management : MM
22
The leadership quarterly : LQ ; an international journal of political, social and behavioral science
22
Asia Pacific journal of marketing and logistics
18
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
18
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
17
International journal of advertising : the review of marketing communications
17
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
17
Journal of service research : JSR
17
Organizational behavior and human decision processes : a journal of fundamental research and theory in applied psychology
17
Journal of behavioral decision making
16
Journal of economic psychology : research in economic psychology and behavioral economics
16
Journal of promotion management : innovations in planning and applied research
16
The journal of consumer marketing
16
Journal of consumer research : JCR ; an interdisciplinary journal
15
Leadership & organization development journal
15
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ECONIS (ZBW)
29
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1
Can brand anthropomorphism trigger emotional brand attachment?
Ma, Jianfeng
;
Tu, Hongwei
;
Zhou, Xing
;
Niu, Wanjie
- In:
The service industries journal
43
(
2023
)
7/8
,
pp. 555-578
Persistent link: https://www.econbiz.de/10014321609
Saved in:
2
How the time-scarcity feature of live-streaming e-commerce affects impulsive buying
Hao, Shuaikang
;
Huang, Ling
- In:
The service industries journal
43
(
2023
)
11/12
,
pp. 875-895
Persistent link: https://www.econbiz.de/10014321630
Saved in:
3
Anticipated emotion in planned versus unplanned purchase : scale development and validation
Ahmed, Sohel
;
Ding Hooi Ting
- In:
The service industries journal
43
(
2023
)
1/2
,
pp. 104-123
Persistent link: https://www.econbiz.de/10013540915
Saved in:
4
Emotions in service research : evolutionary analysis and empirical review
Arici, Hasan Evrim
;
Köseoglu, Mehmet Ali
;
Arici, …
- In:
The service industries journal
42
(
2022
)
11/12
,
pp. 919-947
Persistent link: https://www.econbiz.de/10013362158
Saved in:
5
Brand anthropomorphism, love and defense : does attitude towards social distancing matter?
Ali, Faizan
;
Dogan, Seden
;
Amin, Muslim
;
Kashif Hussain
; …
- In:
The service industries journal
41
(
2021
)
1/2
,
pp. 58-83
Persistent link: https://www.econbiz.de/10012483664
Saved in:
6
Effects of retailers' service quality and legitimacy on behavioral intention : the role of emotions during COVID-19
Yang, Kiseol
;
Kim, Jiyoung
;
Min, Jihye
; …
- In:
The service industries journal
41
(
2021
)
1/2
,
pp. 84-106
Persistent link: https://www.econbiz.de/10012483665
Saved in:
7
New perspective on informal knowledge sharing in the self-service environment
Van Tonder, Estelle
;
Beer, Leon T. de
;
Kuyper, Tom
- In:
The service industries journal
40
(
2020
)
7/8
,
pp. 542-564
Persistent link: https://www.econbiz.de/10012260300
Saved in:
8
The impact of emotional dissonance on quality of work life and life satisfaction of tour guides
Alrawadieh, Zaid
;
Cetin, Gurel
;
Dinçer, Mithat Zeki
; …
- In:
The service industries journal
40
(
2020
)
1/2
,
pp. 50-64
Persistent link: https://www.econbiz.de/10012207482
Saved in:
9
The structural effects of affective and cognitive elaboration in formation of customer-brand relationship
Ahn, Jiseon
;
Back, Ki-Joon
- In:
The service industries journal
40
(
2020
)
3/4
,
pp. 226-242
Persistent link: https://www.econbiz.de/10012208488
Saved in:
10
The service smile chain : linking leader emotions to customer outcomes
Liu, Xiao-Yu
;
Liu, Yongmei
- In:
The service industries journal
40
(
2020
)
5/6
,
pp. 415-435
Persistent link: https://www.econbiz.de/10012208574
Saved in:
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