New perspective on informal knowledge sharing in the self-service environment
Year of publication: |
2020
|
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Authors: | Van Tonder, Estelle ; Beer, Leon T. de ; Kuyper, Tom |
Published in: |
The service industries journal. - London : Frank Cass, ISSN 1743-9507, ZDB-ID 2067915-4. - Vol. 40.2020, 7/8, p. 542-564
|
Subject: | Customers | elaboration likelihood model | emotional attachment | informal knowledge sharing | source credibility | Wissenstransfer | Knowledge transfer | Konsumentenverhalten | Consumer behaviour | Wissensmanagement | Knowledge management | Selbstbedienung | Self-service | Emotion |
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