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~isPartOf:"The service industries journal"
~subject:"Consumer behaviour"
~subject:"Services"
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Consumer behaviour
Services
Selbstbedienung
14
Self-service
14
Konsumentenverhalten
7
Dienstleistungsqualität
6
Service quality
6
Customer satisfaction
4
Innovation adoption
4
Innovationsakzeptanz
4
Kundenzufriedenheit
4
Confidence
2
Electronic Banking
2
Electronic banking
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Großbritannien
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Technologie
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Technology
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United Kingdom
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self-service technology
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Air passenger transport
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Air transport
1
Airline
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Befragung
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Beschwerdemanagement
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Bewertung
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Beziehungsmarketing
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Brand equity
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Complaint management
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Continued adoption
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Criticism
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Customer integration
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Customer service
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Customers
1
Distribution channel
1
Do it yourself
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Evaluation
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Fluggesellschaft
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Aimin, Wang
1
Barua, Zapan
1
Beer, Leon T. de
1
Cho, Hyeon Jeong
1
Cunningham, Lawrence F.
1
Fairhurst, Ann
1
Gerlach, James H.
1
Harrison, Tina
1
Hongyi, Xu
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Jan E. Windebank
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Kuyper, Tom
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Lee, Hyun-joo
1
Nadin, Sara J.
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Rai, Ranvir S.
1
Van Tonder, Estelle
1
Waite, Kathryn
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1
Young, Clifford E.
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The service industries journal
The journal of services marketing
12
Journal of retailing and consumer services
10
Journal of hospitality marketing & management
7
Journal of service management
7
International journal of hospitality management
6
Journal of business research : JBR
6
Services marketing quarterly
6
Journal of service research : JSR
5
International journal of contemporary hospitality management
4
Journal of travel and tourism marketing
4
Service business
4
The international review of retail, distribution and consumer research
4
International journal of services and operations management
3
Journal of air transport management
3
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
3
Managing service quality : MSQ ; an international journal
3
Psychology & marketing
3
Technological forecasting & social change : an international journal
3
Cogent business & management
2
European journal of marketing : EJM
2
Forschungsergebnisse der WU Wirtschaftsuniversität Wien
2
History of retailing and consumption
2
Information systems management
2
International journal of business information systems : IJBIS
2
International journal of quality and service sciences
2
International journal of retail & distribution management
2
International journal of retail and distribution management
2
International journal of services, economics and management
2
International journal of sports marketing & sponsorship
2
International journal of technology marketing : IJTMkt
2
Journal of consumer policy : consumer issues in law, economics and behavioural sciences
2
Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
2
Journal of marketing theory and practice
2
Journal of strategic marketing
2
Production and operations management : an international journal of the Production and Operations Management Society
2
Retailing in the 21st century : current and future trends
2
The international journal of bank marketing : IJBM
2
Tourism management perspectives : TMP
2
A Research Agenda for Service Marketing
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1
New perspective on informal knowledge sharing in the self-service environment
Van Tonder, Estelle
;
Beer, Leon T. de
;
Kuyper, Tom
- In:
The service industries journal
40
(
2020
)
7/8
,
pp. 542-564
Persistent link: https://www.econbiz.de/10012260300
Saved in:
2
A perceived reliability-based customer satisfaction model in self-service technology
Barua, Zapan
;
Aimin, Wang
;
Hongyi, Xu
- In:
The service industries journal
38
(
2018
)
7/8
,
pp. 446-466
Persistent link: https://www.econbiz.de/10011880828
Saved in:
3
Facilitating transformative change in medication adherence practices
Rai, Ranvir S.
- In:
The service industries journal
38
(
2018
)
1/2
,
pp. 48-66
Persistent link: https://www.econbiz.de/10011848026
Saved in:
4
Impact of co-production on consumer perception of empowerment
Harrison, Tina
;
Waite, Kathryn
- In:
The service industries journal
35
(
2015
)
10
,
pp. 502--520
Persistent link: https://www.econbiz.de/10011333309
Saved in:
5
Gender differences in consumer evaluations of service quality : self-service kiosks in retail
Lee, Hyun-joo
;
Fairhurst, Ann
;
Cho, Hyeon Jeong
- In:
The service industries journal
33
(
2013
)
2
,
pp. 248-265
Persistent link: https://www.econbiz.de/10009702904
Saved in:
6
Explaining participation in the self-service economy
Williams, Colin C.
;
Nadin, Sara J.
;
Jan E. Windebank
- In:
The service industries journal
32
(
2012
)
11
,
pp. 1811-1822
Persistent link: https://www.econbiz.de/10009582177
Saved in:
7
Consumer views of self-service technologies
Cunningham, Lawrence F.
;
Young, Clifford E.
;
Gerlach, …
- In:
The service industries journal
28
(
2008
)
5/6
,
pp. 719-732
Persistent link: https://www.econbiz.de/10003775771
Saved in:
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