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~isPartOf:"The service industries journal"
~subject:"Innovation"
~subject:"Relationship marketing"
~subject:"Vergleich"
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Innovation
Relationship marketing
Vergleich
Taiwan
102
Dienstleistungsqualität
25
Service quality
25
Beziehungsmarketing
17
Customer satisfaction
15
Hotel industry
15
Hotellerie
15
Kundenzufriedenheit
15
Bank
12
Data envelopment analysis
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Data-Envelopment-Analyse
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Consumer behaviour
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AHP-Verfahren
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E-commerce
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Electronic Commerce
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Firm performance
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Fuzzy sets
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Fuzzy-Set-Theorie
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Reisevermittler
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Travel agency
6
Unternehmenserfolg
6
Balanced Scorecard
5
Balanced scorecard
5
Salespeople
5
Tourism industry
5
Tourismuswirtschaft
5
Verkaufspersonal
5
Beschwerdemanagement
4
Competitive advantage
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Complaint management
4
Customer value
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Lin, Wen-bao
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Chang, Hung-fan
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Chang, Wan-jing April
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Chao, Pei
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Ou, Wei-ming
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The service industries journal
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
21
Technological forecasting & social change : an international journal
20
Industrial marketing management : the international journal for industrial and high-tech firms
11
International journal of technology management : IJTM
10
International journal of hospitality management
8
Journal of business ethics : JOBE
7
Journal of hospitality marketing & management
7
International journal of electronic customer relationship management : IJECRM
6
International journal of services and standards
6
International journal of services technology and management
6
Review of Pacific Basin financial markets and policies
6
Service business
6
Technovation : the international journal of technological innovation, entrepreneurship and technology management
6
The journal of business & industrial marketing
6
The journal of services marketing
6
Innovation: organization & management : IOM
5
International journal of e-business research : an official publication of the Information Resources Management Association
5
International journal of management & enterprise development : IJMED
5
Journal of travel and tourism marketing
5
Management decision : MD
5
Managing service quality : MSQ ; an international journal
5
SpringerLink / Bücher
5
Technology analysis & strategic management
5
The international journal of human resource management
5
Tourism management : research, policies, practice
5
Chinese management studies : CMS
4
International business and economics research journal
4
Journal of air transport management
4
Journal of global information management : an official publication of the Information Resources Management Association
4
Management research review
4
Research policy : policy, management and economic studies of science, technology and innovation
4
Asia Pacific business review
3
Asia Pacific journal of marketing and logistics
3
Asian economic journal : journal of the East Asian Economic Association
3
International journal of business excellence : IJBEX
3
International journal of commerce and management
3
International journal of contemporary hospitality management
3
International journal of management and decision making : IJMDM
3
International journal of retail & distribution management
3
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ECONIS (ZBW)
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1
Effects of web site characteristics on customer loyalty in B2B e-commerce : evidence from Taiwan
Hsu, Li-chun
;
Wang, Kai-yu
;
Chih, Wen-hai
- In:
The service industries journal
33
(
2013
)
11
,
pp. 1026-1050
Persistent link: https://www.econbiz.de/10010126458
Saved in:
2
Effects of ethical sales behaviour, expertise, corporate reputation, and performance on relationship quality and loyalty
Ou, Wei-ming
;
Shih, Chia-mei
;
Chen, Chin-yuan
;
Tseng, …
- In:
The service industries journal
32
(
2012
)
5
,
pp. 773-787
Persistent link: https://www.econbiz.de/10009535899
Saved in:
3
"Balanced scorecard" as an operation-level strategic planning tool for service innovation
Luo, Chih-ming Arthur
;
Chang, Hung-fan
;
Su, Chi-hung
- In:
The service industries journal
32
(
2012
)
12
,
pp. 1937-1956
Persistent link: https://www.econbiz.de/10009582155
Saved in:
4
The effect of multi-channel Service quality on mobile customer loyalty in an online-and-mobile retail context
Lin, Hsin-hui
- In:
The service industries journal
32
(
2012
)
11
,
pp. 1865-1882
Persistent link: https://www.econbiz.de/10009582169
Saved in:
5
Service capabilities and customer relationship management : an investigation of the banks in Taiwan
Yang, Yi-feng
- In:
The service industries journal
32
(
2012
)
6
,
pp. 937-960
Persistent link: https://www.econbiz.de/10009538661
Saved in:
6
The effect of corporate reputations on customer perceptions and cross-buying intentions
Jeng, Shih-ping
- In:
The service industries journal
31
(
2011
)
5/6
,
pp. 851-862
Persistent link: https://www.econbiz.de/10009127002
Saved in:
7
Customer orientation as a mediator of the influence of locus of control on job performance
Chang, Wan-jing April
;
Huang, Tung Chun
- In:
The service industries journal
31
(
2011
)
1/2
,
pp. 273-285
Persistent link: https://www.econbiz.de/10008904642
Saved in:
8
New financial service development for banks in Taiwan based on customer needs and expectations
Tsai, Wen-hsien
;
Hsu, Wei
;
Lin, Thomas W.
- In:
The service industries journal
31
(
2011
)
1/2
,
pp. 215-236
Persistent link: https://www.econbiz.de/10008904656
Saved in:
9
Personal ties, reciprocity, competitive intensity, and performance of the strategic alliances in Taiwan's travel industry
Tsaur, Sheng-hshiung
;
Wang, Chih-hung
- In:
The service industries journal
31
(
2011
)
5/6
,
pp. 911-928
Persistent link: https://www.econbiz.de/10009127869
Saved in:
10
A re-examination of the antecedents and impact of customer participation in service
Wu, Cedric Hsi-jui
- In:
The service industries journal
31
(
2011
)
5/6
,
pp. 863-876
Persistent link: https://www.econbiz.de/10009127886
Saved in:
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