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~isPartOf:"Total quality management & business excellence"
~subject:"Customer satisfaction"
~subject:"United Kingdom"
~type:"article"
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Customer satisfaction
United Kingdom
Dienstleistungsqualität
90
Service quality
90
Kundenzufriedenheit
50
Quality management
43
Qualitätsmanagement
43
service quality
30
Consumer behaviour
22
Konsumentenverhalten
22
Beziehungsmarketing
20
Relationship marketing
20
Product quality
18
Produktqualität
18
Gesundheitsversorgung
17
Health care
17
Hospital
14
Krankenhaus
14
customer satisfaction
13
Gesundheitswesen
11
Health care system
11
Measurement
10
Messung
10
SERVQUAL
9
healthcare
8
Fuzzy sets
7
Fuzzy-Set-Theorie
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Higher education institution
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Hochschule
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Dienstleistungssektor
5
Emotion
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Hotel industry
5
Hotellerie
5
Patienten
5
Patients
5
Service industry
5
Bibliometrics
4
Bibliometrie
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Business process management
4
Customer service
4
Kano model
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Marimon, Frederic
4
Mas-Machuca, Marta
3
Park, Sang-June
3
Yi, Youjae
3
Berbegal-Mirabent, Jasmina
2
Cudney, Elizabeth A.
2
Lee, Yeong-Ran
2
Materla, Tejaswi
2
Wei, Jiahua
2
Abrao, Ana Gloria
1
Abu Khait, Rawan
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Adeola, Ogechi
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1
Akdere, Mesut
1
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1
Albuquerque, André Philippi Gonzaga de
1
Altuntas, Serkan
1
Amat-Lefort, Natalia
1
Anabila, Peter
1
Ananda S
1
Anome, Janet
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Antony, Jiju
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Azad, Mohsen Farzaneh
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Chang, Wen-Jung
1
Chao, Cheng-Min
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Chen, Ching-Chin
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Total quality management & business excellence
Journal of retailing and consumer services
214
International journal of hospitality management
213
Journal of business research : JBR
139
The journal of services marketing
130
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
125
The service industries journal
107
Journal of hospitality marketing & management
96
International journal of contemporary hospitality management
91
Journal of travel and tourism marketing
84
Services marketing quarterly
78
Journal of air transport management
65
Tourism management : research, policies, practice
62
The TQM journal : the international review of organizational improvement
61
Service business
60
Cogent business & management
57
International journal of quality and service sciences
57
International journal of services and operations management
55
Journal of service research : JSR
53
International journal of quality & reliability management
49
International journal of productivity and quality management : IJPQM
47
Asia Pacific journal of marketing and logistics
45
Journal of service management
45
International journal of services, economics and management
44
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
44
Managing service quality : MSQ ; an international journal
41
The international journal of bank marketing : IJBM
38
Journal of Asian finance, economics and business : JAFEB
34
Quality management journal : QMJ
34
International journal of services and operations management : IJSOM
29
Journal of the Academy of Marketing Science
28
Journal of strategic marketing
27
International journal of electronic marketing and retailing : IJEMR
26
Journal of service theory and practice : JSTP
25
Psychology & marketing
25
International journal of business information systems : IJBIS
24
Tourism management perspectives : TMP
24
International journal of electronic customer relationship management : IJECRM
23
European journal of marketing : EJM
22
Health marketing quarterly
22
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ECONIS (ZBW)
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1
Quantitative analysis of the publication trends in four decades of SERVQUAL research : a bibliometric approach
Oh, Dong-Geun
;
Elango, B.
- In:
Total quality management & business excellence
35
(
2024
)
1/2
,
pp. 297-319
Persistent link: https://www.econbiz.de/10014513355
Saved in:
2
Absorptive capacity as enabler for service improvements : the role of customer satisfaction information usage
Birch-Jensen, Andrea
;
Gremyr, Ida
;
Halldórsson, Árni
- In:
Total quality management & business excellence
32
(
2021
)
15
,
pp. 1651-1665
Persistent link: https://www.econbiz.de/10012694175
Saved in:
3
Service quality, perceived price fairness, and users' continuous usage intentions regarding shared bike service
Ma, Liang
;
Zhang, Xin
;
Hao, Feifei
;
Liu, Shenghui
- In:
Total quality management & business excellence
34
(
2023
)
13/14
,
pp. 1682-1702
Persistent link: https://www.econbiz.de/10014369719
Saved in:
4
Exploring quick commerce service experience : a moderated mediated investigation using SEM and fsQCA
Kapoor, Ashwarya
;
Sindwani, Rajiv
;
Goel, Manisha
- In:
Total quality management & business excellence
34
(
2023
)
13/14
,
pp. 1896-1919
Persistent link: https://www.econbiz.de/10014369734
Saved in:
5
Exploring driver and user perspectives of service quality in sharing economy transport platforms
Amat-Lefort, Natalia
;
Marimon, Frederic
;
Mas-Machuca, Marta
- In:
Total quality management & business excellence
34
(
2023
)
11/12
,
pp. 1315-1333
Persistent link: https://www.econbiz.de/10014320290
Saved in:
6
Customer satisfaction : dilemma of comparing multiple scale scores
Yadav, Neeraj
;
Shankar, Ravi
;
Singh, Surya Prakash
- In:
Total quality management & business excellence
34
(
2023
)
1
,
pp. 32-56
Persistent link: https://www.econbiz.de/10013550039
Saved in:
7
Assessment of six alternative models of service quality
Park, Sang-June
;
Yi, Youjae
;
Lee, Yeong-Ran
- In:
Total quality management & business excellence
34
(
2023
)
3
,
pp. 364-396
Persistent link: https://www.econbiz.de/10013550177
Saved in:
8
Research on the impact of consumer forgiveness on consumer continuous trust
Wei, Jiahua
;
Zhu, Sai
;
Lu, Hui
;
Li, Chao
;
Hou, Zhiping
; …
- In:
Total quality management & business excellence
34
(
2023
)
6
,
pp. 692-711
Persistent link: https://www.econbiz.de/10013550274
Saved in:
9
Customer incivility and customer problem-solving behaviour in frontline employees : testing a moderated mediation model
Bani-Melhem, Shaker
;
Abu Khait, Rawan
;
Faridahwati Mohd …
- In:
Total quality management & business excellence
33
(
2022
)
3
,
pp. 278-296
Persistent link: https://www.econbiz.de/10013166863
Saved in:
10
Research on the influence of compensation methods and customer sentiment on service recovery effect
Wei, Jiahua
;
Lin, Xi
- In:
Total quality management & business excellence
33
(
2022
)
5
,
pp. 489-508
Persistent link: https://www.econbiz.de/10013166889
Saved in:
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