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~isPartOf:"Total quality management & business excellence"
~subject:"Qualitätsmanagement"
~subject:"Theorie"
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Qualitätsmanagement
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Cudney, Elizabeth A.
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Total quality management & business excellence
European journal of operational research : EJOR
42
Journal of health economics
36
Health care management review : HCM review
28
Health care management science
28
Quality management journal : QMJ
25
Journal of health organization and management
24
International journal of productivity and quality management : IJPQM
19
NBER Working Paper
19
NBER working paper series
19
The TQM journal : the international review of organizational improvement
18
Computers & operations research : and their applications to problems of world concern ; an international journal
15
Health care management science : a new journal serving the international health care management community
13
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
13
Health economics
12
International journal of production research
12
International journal of six sigma and competitive advantage : IJSSCA
12
Management science : journal of the Institute for Operations Research and the Management Sciences
12
Schriften zur Gesundheitsökonomie
12
Europäische Hochschulschriften / 5
11
Omega : the international journal of management science
11
Working paper / National Bureau of Economic Research, Inc.
11
International journal of health care finance and economics
10
Production and operations management : an international journal of the Production and Operations Management Society
10
International journal of services and operations management
9
Kohlhammer / Krankenhaus
9
Zeitschrift für öffentliche und gemeinwirtschaftliche Unternehmen : ZögU ; zugleich Organ des Bundesverbandes Öffentliche Dienstleistungen - Deutsche Sektion des CEEP
9
Applied economics
8
International journal of quality & reliability management
8
Krankenhaus-Controlling : Konzepte, Methoden und Erfahrungen aus der Krankenhauspraxis
8
Operations research
8
Arbeitsbericht / Forschungsgruppe Medizinökonomie am Lehrstuhl für Betriebswirtschaftslehre und Operations Research
7
Journal of economics & management strategy : JEMS
7
Journal of the Operational Research Society
7
Krankenhausmanagement : Strategien, Konzepte, Methoden
7
Manufacturing & service operations management : M & SOM
7
Risikomanagement : Kosten-/Nutzen-basierte Entscheidungen im Krankenhaus
7
SpringerLink / Bücher
7
Business process management journal
6
Gesundheitsökonomie & Qualitätsmanagement : Klinik und Praxis, Wirtschaft und Politik ; offizielles Organ des Bundesverbandes Managed Care e.V. ; offizielles Organ der Deutschen Gesellschaft für Gesundheitsökonomie e.V.
6
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1
Healthcare 4.0 digital technologies impact on quality of care : a systematic literature review
Marbouh, Dounia
;
Swarnakar, Vikas
;
Simsekler, Mecit Can Emre
- In:
Total quality management & business excellence
34
(
2023
)
15/16
,
pp. 2157-2182
Persistent link: https://www.econbiz.de/10014443899
Saved in:
2
Reducing pharmacy medication errors using Lean Six Sigma : a Thai hospital case study
Trakulsunti, Yaifa
;
Antony, Jiju
;
Edgeman, Rick
; …
- In:
Total quality management & business excellence
33
(
2022
)
6
,
pp. 664-682
Persistent link: https://www.econbiz.de/10013166910
Saved in:
3
What determines patient loyalty in health services? : an analysis to assist service quality management
Oliveira, Lucas Ambrósio Bezerra de
;
Albuquerque, …
- In:
Total quality management & business excellence
33
(
2022
)
12
,
pp. 1403-1421
Persistent link: https://www.econbiz.de/10013352681
Saved in:
4
Lean business models in healthcare : a systematic review
Ramori, Kristen A.
;
Cudney, Elizabeth A.
;
Elrod, …
- In:
Total quality management & business excellence
32
(
2021
)
6
,
pp. 558-573
Persistent link: https://www.econbiz.de/10012440311
Saved in:
5
Monitoring patient dissatisfaction : a methodology based on SERVQUAL scale and statistical process control charts
Altuntas, Serkan
;
Dereli, Türkay
;
Kaya, İhsan
- In:
Total quality management & business excellence
31
(
2020
)
9
,
pp. 978-1008
Persistent link: https://www.econbiz.de/10012256679
Saved in:
6
Shedding light on hospital service failure : findings from Taiwanese medical QCC
Chiu, Wen-Hong
;
Luong, Chi-Quyen
;
Chi, Hui-Ru
- In:
Total quality management & business excellence
31
(
2020
)
15
,
pp. 1718-1737
Persistent link: https://www.econbiz.de/10012385056
Saved in:
7
An integrated methodology for evaluating patient service quality
Materla, Tejaswi
;
Cudney, Elizabeth A.
- In:
Total quality management & business excellence
31
(
2020
)
15
,
pp. 1738-1759
Persistent link: https://www.econbiz.de/10012385057
Saved in:
8
Fulfilment of expectations mediating quality and satisfaction : the case of hospital service
Marimon, Frederic
;
Gil-Doménech, Dolors
;
Bastida, Ramon
- In:
Total quality management & business excellence
30
(
2019
)
2
,
pp. 201-220
Persistent link: https://www.econbiz.de/10012199739
Saved in:
9
Evaluating service quality by fuzzy SERVQUAL : a case study in a physiotherapy and rehabilitation hospital
Behdioğlu, Sema
;
Acar, Eylem
;
Burhan, Hasan Arda
- In:
Total quality management & business excellence
30
(
2019
)
3
,
pp. 301-319
Persistent link: https://www.econbiz.de/10012199745
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