//--> //--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~isPartOf:"Total quality management & business excellence"
~subject:"customer satisfaction"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Search: subject:"Service quality"
Narrow search
Delete all filters
| 2 applied filters
Year of publication
From:
To:
Subject
All
customer satisfaction
Dienstleistungsqualität
90
Service quality
90
Customer satisfaction
50
Kundenzufriedenheit
50
Quality management
43
Qualitätsmanagement
43
service quality
32
Consumer behaviour
22
Konsumentenverhalten
22
Beziehungsmarketing
20
Relationship marketing
20
Product quality
18
Produktqualität
18
Gesundheitsversorgung
17
Health care
17
Hospital
14
Krankenhaus
14
Gesundheitswesen
11
Health care system
11
SERVQUAL
11
Measurement
10
Messung
10
healthcare
8
Fuzzy sets
7
Fuzzy-Set-Theorie
7
Higher education institution
6
Hochschule
6
Dienstleistungssektor
5
Emotion
5
Hotel industry
5
Hotellerie
5
Patienten
5
Patients
5
Service industry
5
Bibliometrics
4
Bibliometrie
4
Business process management
4
Customer service
4
Kano model
4
more ...
less ...
Online availability
All
Undetermined
12
Free
1
Type of publication
All
Article
13
Type of publication (narrower categories)
All
Article in journal
13
Aufsatz in Zeitschrift
13
Language
All
English
13
Author
All
Ahmad, Mansoor
1
Ahn, Jongchang
1
Akhtar, Farheen
1
Anabila, Peter
1
Ananda S
1
Anome, Janet
1
Antony, Jiju
1
Birch-Jensen, Andrea
1
Brint, Andrew
1
Chen, Ching-Chin
1
Chen, Yenming J.
1
Cudney, Elizabeth A.
1
Devesh, Sonal
1
Elango, B.
1
Frank, Björn
1
Fry, John
1
Gremyr, Ida
1
Halldórsson, Árni
1
Hallencreutz, Jacob
1
Huang, Ping-Lung
1
Huang, Yung-Chin
1
Kumi, Desmond Kwadjo
1
Lee, Bruce C. Y.
1
Malik, Shahab Alam
1
Materla, Tejaswi
1
Oh, Dong-Geun
1
Parmler, Johan
1
Raziq, Muhammad Mustafa
1
Schvaneveldt, Shane J.
1
Suaini Sura
1
Suzuki, Hideo
1
Syahrial, Erialdi
1
Torrico, Boris Herbas
1
Yang, Albert Jing-Fuh
1
more ...
less ...
Published in...
All
Total quality management & business excellence
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
26
International journal of services and operations management
15
Cogent business & management
14
International journal of productivity and quality management : IJPQM
14
The service industries journal
13
International journal of services, economics and management
12
Journal of hospitality marketing & management
12
International journal of electronic marketing and retailing : IJEMR
10
Services marketing quarterly
10
Cogent Business & Management
8
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
7
International journal of business excellence : IJBEX
6
International journal of business information systems : IJBIS
6
International journal of electronic customer relationship management : IJECRM
6
International journal of services and operations management : IJSOM
6
Journal for global business advancement : JGBA
6
Journal of Contemporary Issues in Business and Government
6
Journal of service research : JSR
6
Quality management journal : QMJ
6
Administrative Sciences : open access journal
5
Global business review
5
International Journal of Services, Economics and Management
5
International journal of business and globalisation : IJBG
5
International journal of business excellence
5
Journal of travel and tourism marketing
5
Nepalese journal of finance : a publication of Uniglobe College
5
The international review of retail, distribution and consumer research
5
International Journal of Financial Services Management
4
International journal of business innovation and research : IJBIR
4
International journal of financial services management : IJFSM
4
International journal of services technology and management
4
Journal of business economics and management
4
Journal of industrial engineering and management : JIEM
4
Journal of relationship marketing : innovations and enhancements for customer service, relations, and satisfaction
4
MPRA Paper
4
Management science : journal of the Institute for Operations Research and the Management Sciences
4
Human systems management : HSM
3
International journal of Indian culture and business management : IJICBM
3
International journal of applied management science
3
more ...
less ...
Source
All
ECONIS (ZBW)
13
Showing
1
-
10
of
13
Sort
Relevance
Date (newest first)
Date (oldest first)
1
Quantitative analysis of the publication trends in four decades of SERVQUAL research : a bibliometric approach
Oh, Dong-Geun
;
Elango, B.
- In:
Total quality management & business excellence
35
(
2024
)
1/2
,
pp. 297-319
Persistent link: https://www.econbiz.de/10014513355
Saved in:
2
Absorptive capacity as enabler for service improvements : the role of customer satisfaction information usage
Birch-Jensen, Andrea
;
Gremyr, Ida
;
Halldórsson, Árni
- In:
Total quality management & business excellence
32
(
2021
)
15
,
pp. 1651-1665
Persistent link: https://www.econbiz.de/10012694175
Saved in:
3
Important drivers for customer satisfaction : from product focus to image and
service
quality
Hallencreutz, Jacob
;
Parmler, Johan
- In:
Total quality management & business excellence
32
(
2021
)
5
,
pp. 501-510
Persistent link: https://www.econbiz.de/10012440307
Saved in:
4
Measuring
service
quality
perceptions of customers in the hotel industry of Pakistan
Malik, Shahab Alam
;
Akhtar, Farheen
;
Raziq, Muhammad Mustafa
- In:
Total quality management & business excellence
31
(
2020
)
3
,
pp. 263-278
Persistent link: https://www.econbiz.de/10012256595
Saved in:
5
Assessing
service
quality
in Ghana's public hospitals : evidence from Greater Accra and Ashanti Regions
Anabila, Peter
;
Anome, Janet
;
Kumi, Desmond Kwadjo
- In:
Total quality management & business excellence
31
(
2020
)
9
,
pp. 1009-1021
Persistent link: https://www.econbiz.de/10012256681
Saved in:
6
The application of Kano model in the healthcare industry : a systematic literature review
Materla, Tejaswi
;
Cudney, Elizabeth A.
;
Antony, Jiju
- In:
Total quality management & business excellence
30
(
2019
)
6
,
pp. 660-681
Persistent link: https://www.econbiz.de/10012199777
Saved in:
7
The impact of serviceability-oriented dimensions on after-sales service cost and customer satisfaction
Syahrial, Erialdi
;
Suzuki, Hideo
;
Schvaneveldt, Shane J.
- In:
Total quality management & business excellence
30
(
2019
)
11
,
pp. 1257-1281
Persistent link: https://www.econbiz.de/10012199836
Saved in:
8
The influence of
service
quality
on customer satisfaction and loyalty in B2B technology service industry
Huang, Ping-Lung
;
Lee, Bruce C. Y.
;
Chen, Ching-Chin
- In:
Total quality management & business excellence
30
(
2019
)
13
,
pp. 1449-1465
Persistent link: https://www.econbiz.de/10012199896
Saved in:
9
The effects of
service
quality
determinants on social networking site-based commerce : the Malaysian customers' perspective
Suaini Sura
;
Ahn, Jongchang
- In:
Total quality management & business excellence
30
(
2019
)
13
,
pp. 1480-1494
Persistent link: https://www.econbiz.de/10012199899
Saved in:
10
Service
quality
dimensions and customer satisfaction : empirical evidence from retail banking sector in Oman
Ananda S
;
Devesh, Sonal
- In:
Total quality management & business excellence
30
(
2019
)
16
,
pp. 1616-1629
Persistent link: https://www.econbiz.de/10012199907
Saved in:
1
2
Next
Last
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->