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~isPartOf:"Total quality management & business excellence : an official journal of the European Society for Organisational Excellence"
~type_genre:"Aufsatz in Zeitschrift"
~type_genre:"Case study"
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Quality management
528
Qualitätsmanagement
528
Dienstleistungsqualität
221
Service quality
221
Customer satisfaction
170
Kundenzufriedenheit
170
Taiwan
91
Beziehungsmarketing
86
Relationship marketing
86
Firm performance
78
Unternehmenserfolg
78
Performance measurement
67
Performance-Messung
67
Consumer behaviour
66
Konsumentenverhalten
66
Product quality
65
Produktqualität
65
Innovation
61
Einführung
51
Implementation
51
Standardisierung
50
Standardization
50
service quality
47
Structural equation model
46
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quality management
46
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45
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45
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41
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40
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944
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Dahlgaard, Jens Jörn
35
Dahlgaard-Park, Su Mi
26
Casadesús, Martí
12
He, Zhen
11
Marimon, Frederic
8
Antony, Jiju
7
Park, Heejun
7
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7
Elg, Mattias
6
Kanji, Gopal K.
6
Lin, Binshan
6
Sampaio, Paulo
6
Sun, Hongyi
6
Asif, Muhammad
5
Chang, Hsin Hsin
5
Chen, Chi-Kuang
5
Chopra, Parvesh K.
5
Dervitsiotis, Kostas N.
5
Mann, Robin
5
Pires, António Ramos
5
Soltani, Ebrahim
5
Wu, Shwu-ing
5
Zhang, Min
5
Alänge, Sverker
4
Bergquist, Bjarne
4
Bäckström, Ingela
4
Chen, Kuen-Suan
4
Chen, Mu-Chen
4
Cho, Insu
4
Cronemyr, Peter
4
Gremyr, Ida
4
Hyŏn, Chae-hun
4
Jang, Jiun-yi
4
Jochem, Roland
4
Mergen, A. Erhan
4
Pantouvakis, Angelos
4
Petnji Yaya, Luc Honore
4
Saraiva, Margarida
4
Schmitt, Robert
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Shin, Wan Seon
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QMOD-ICQSS Conference <17., 2014, Prag>
2
QMOD Conference <20., 2017, Helsingør>
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QMOD-ICQSS Conference <14, 2011, San Sebastián>
1
QMOD-ICQSS Conference <15, 2012, Posen>
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QMOD-ICQSS Conference <19., 2016, Rom>
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Published in...
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Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
Wirtschaftsdienst : Zeitschrift für Wirtschaftspolitik
15,644
Economics letters
11,517
European journal of operational research : EJOR
10,099
Applied economics
9,554
Der Betrieb
9,430
Journal of business research : JBR
8,344
International journal of production research
6,522
The American economic review
6,420
Applied economics letters
6,183
World development : the multi-disciplinary international journal devoted to the study and promotion of world development
5,955
Technological forecasting & social change : an international journal
5,929
Energy economics
5,814
Journal of economic behavior & organization : JEBO
5,804
Journal of banking & finance
5,675
Economic modelling
5,534
Intereconomics : review of European economic policy
5,405
Ifo-Schnelldienst
5,280
Ecological economics : the transdisciplinary journal of the International Society for Ecological Economics
5,264
Management science : journal of the Institute for Operations Research and the Management Sciences
4,869
International journal of production economics
4,845
Journal of business ethics : JOBE
4,605
DIW-Wochenbericht : Wirtschaft, Politik, Wissenschaft
4,511
Finance research letters
4,194
Die Bank
4,103
European economic review : EER
4,066
Computers & operations research : and their applications to problems of world concern ; an international journal
4,035
Zeitschrift für das gesamte Kreditwesen : Pflichtblatt der Frankfurter Wertpapierbörse
3,993
Wirtschaftswissenschaftliches Studium : WiSt ; Zeitschrift für Studium und Forschung
3,966
Journal of econometrics
3,890
Journal of economic dynamics & control
3,869
Journal of economic theory
3,862
American journal of agricultural economics
3,834
Journal of public economics
3,736
The economic journal : the journal of the Royal Economic Society
3,555
Research policy : policy, management and economic studies of science, technology and innovation
3,484
Das Wirtschaftsstudium : wisu ; Zeitschrift für Ausbildung, Prüfung, Berufseinstieg und Fortbildung
3,397
Games and economic behavior
3,374
Harvard-Business-Manager : das Wissen der Besten
3,374
International review of economics & finance : IREF
3,373
Public choice
3,257
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ECONIS (ZBW)
944
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944
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1
Achieving business excellence through self-assessment for personal and professional excellence
Jaeger, Andreas
- In:
Total quality management & business excellence : an …
29
(
2018
)
14
,
pp. 1612-1632
Persistent link: https://www.econbiz.de/10011962115
Saved in:
2
The adoption of ISO 9001 standard within higher education institutions in Lithuania : innovation diffusion approach
Kasperavičiūtė-Černiauskienė, Ramunė
;
Serafinas, …
- In:
Total quality management & business excellence : an …
29
(
2018
)
1
,
pp. 74-93
Persistent link: https://www.econbiz.de/10011854041
Saved in:
3
Analysis of the CSFs affecting project execution : a case application
Lin, Arthur J.
;
Chang, Tien-Hsiang
;
Fu, Hsin-Pin
;
Yeh, …
- In:
Total quality management & business excellence : an …
29
(
2018
)
8
,
pp. 848-865
Persistent link: https://www.econbiz.de/10011884005
Saved in:
4
Anomaly detection in high-dimensional data with the Mahalanobis-Taguchi system
Ohkubo, Masato
;
Nagata, Yasushi
- In:
Total quality management & business excellence : an …
29
(
2018
)
10
,
pp. 1213-1227
Persistent link: https://www.econbiz.de/10011918904
Saved in:
5
ANP-based knowledge management solutions framework for the long-term complaint knowledge transfer
Hellebrandt, Thomas
;
Heine, Ina
;
Schmitt, Robert
- In:
Total quality management & business excellence : an …
29
(
2018
)
9
,
pp. 1074-1088
Persistent link: https://www.econbiz.de/10011918851
Saved in:
6
Application and development of the people capability maturity model level of an organisation
Chen, Yin-Che
;
Wang, Yen-Jung
- In:
Total quality management & business excellence : an …
29
(
2018
)
3
,
pp. 329-345
Persistent link: https://www.econbiz.de/10011854060
Saved in:
7
Application of affective engineering to service industries : feelings from airlines' in-flight service elements
Park, Min-Je
;
Park, Jong Woo
;
Yoo, Hanjoo
- In:
Total quality management & business excellence : an …
29
(
2018
)
9
,
pp. 1025-1042
Persistent link: https://www.econbiz.de/10011918825
Saved in:
8
Application of interpretive structural modelling for analysing barriers to total quality management practices implementation in the automotive sector
Muruganantham, G.
;
Vinodh S
;
Arun, C. S.
;
Ramesh, K.
- In:
Total quality management & business excellence : an …
29
(
2018
)
5
,
pp. 524-545
Persistent link: https://www.econbiz.de/10011854095
Saved in:
9
Applying a fuzzy questionnaire in a peer review process
Jónás, Tamás
;
Tóth, Zsuzsanna Eszter
;
Árva, Gábor
- In:
Total quality management & business excellence : an …
29
(
2018
)
10
,
pp. 1228-1245
Persistent link: https://www.econbiz.de/10011918914
Saved in:
10
Assessment and improvement of organisational social impact through the EFQM Excellence Model
Calvo-Mora, Arturo
;
Domínguez-de la Concha Castañeda, …
- In:
Total quality management & business excellence : an …
29
(
2018
)
11
,
pp. 1259-1278
Persistent link: https://www.econbiz.de/10011918943
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