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~isPartOf:"Tourism management : research, policies, practice"
~subject:"Customer satisfaction"
~subject:"Germany"
~subject:"Internet"
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Customer satisfaction
Germany
Internet
Viral marketing
68
Virales Marketing
68
Consumer behaviour
33
Konsumentenverhalten
33
Social Web
30
Social web
30
Internet marketing
27
Online-Marketing
27
Hotel industry
19
Hotellerie
19
Online retailing
17
Online-Handel
17
Personalisierung
17
Personalization
17
Kundenzufriedenheit
16
Online reviews
16
Tourism
14
Tourismus
13
Data Mining
11
Data mining
11
Holiday behaviour
11
Urlaubsverhalten
11
Social media
10
Beziehungsmarketing
9
Relationship marketing
9
Dienstleistungsqualität
8
Service quality
8
Tourism marketing
8
Tourismusmarketing
8
Online review
7
Confidence
6
Emotion
6
Vertrauen
6
Bibliometrics
5
Bibliometrie
5
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5
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19
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Nicolau, Juan Luis
2
Alguezaui, Salma
1
Alén, Elisa
1
Bilgihan, Anil
1
Bradley, Graham L.
1
Browning, Victoria
1
Carlos Villamarín, Pablo de
1
Chang, Chun-Tuan
1
Dibb, Sally
1
Ermagun, Alireza
1
Filieri, Raffaele
1
Gao, Huicai
1
Gerdt, Sven-Olaf
1
Hassan, Lama Al Hajj
1
Hu, Feng
1
Huang, Guei-Hua
1
Hyun, Sunghyup Sean
1
Jayawardhena, Chanaka
1
Jia, Susan
1
Kim, Hong-Bumm
1
Kim, Jong Min
1
Kim, Taegoo
1
Kim, Woo Gon
1
Lee, Kwang-Ho
1
Li, Gang
1
Li, Hengyun
1
Li, Hongxiu
1
Liu, Hongfei
1
Liu, Yong
1
Liu, Zhiwei
1
Lu, Weilin
1
Matzler, Kurt
1
McLeay, Fraser
1
Okumus, Fevzi
1
Park, Sangwon
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Partel, Michael
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Punel, Aymeric
1
Pérez González, Ana
1
Qiao, Shuchen
1
Ranaweera, Chatura
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Tourism management : research, policies, practice
Journal of retailing and consumer services
42
Journal of business research : JBR
26
International journal of hospitality management
25
Journal of hospitality marketing & management
18
Journal of travel and tourism marketing
16
International journal of contemporary hospitality management
13
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
12
Psychology & marketing
11
Cogent business & management
10
The journal of services marketing
10
European journal of marketing : EJM
8
Information systems research : ISR
8
Marketing letters : a journal of research in marketing
8
Marketing science : the marketing journal of the Institute for Operations Research and the Management Sciences
8
SpringerLink / Bücher
8
International journal of advertising : the quarterly review of marketing communications
7
International journal of electronic marketing and retailing : IJEMR
7
Journal of electronic commerce in organizations : the international journal of electronic commerce in modern organizations ; an official publication of the Information Resources Management Association
7
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
7
Journal of management information systems : JMIS
7
Journal of strategic marketing
7
Asia Pacific journal of marketing and logistics
6
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
6
International journal of internet marketing and advertising : IJIMA
6
Journal of service management
6
Journal of service research : JSR
6
Service business
6
The TQM journal : the international review of organizational improvement
6
The service industries journal
6
International journal of retail and distribution management
5
Journal of electronic commerce research : JECR
5
Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
5
Journal of internet commerce
5
Journal of marketing
5
Journal of marketing communications
5
Services marketing quarterly
5
Electronic commerce research
4
Industrial marketing management : the international journal for industrial and high-tech firms
4
International journal of leisure and tourism marketing : IJLTM
4
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ECONIS (ZBW)
19
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1
Dark personalities and online reviews : a textual content analysis of review generation, consumption and distribution
Yousaf, Salman
;
Kim, Jong Min
- In:
Tourism management : research, policies, practice
98
(
2023
),
pp. 1-12
Persistent link: https://www.econbiz.de/10014304482
Saved in:
2
Restaurant survival prediction using customer-generated content : an aspect-based sentiment analysis of online reviews
Li, Hengyun
;
Yu, Bruce X. B.
;
Li, Gang
;
Gao, Huicai
- In:
Tourism management : research, policies, practice
96
(
2023
),
pp. 1-16
Persistent link: https://www.econbiz.de/10013555009
Saved in:
3
Asymmetric effects of extreme-moderate online reviews in the language-satisfaction relationship
Nicolau, Juan Luis
;
Carlos Villamarín, Pablo de
; …
- In:
Tourism management : research, policies, practice
91
(
2022
),
pp. 1-11
Persistent link: https://www.econbiz.de/10013271638
Saved in:
4
Identifying attributes of wineries that increase visitor satisfaction and dissatisfaction : applying an aspect extraction approach to online reviews
Shin, Seunghun
;
Nicolau, Juan Luis
- In:
Tourism management : research, policies, practice
91
(
2022
),
pp. 1-10
Persistent link: https://www.econbiz.de/10013271648
Saved in:
5
Exploring the impact of personalized management responses on tourists' satisfaction : a topic matching perspective
Zhang, Xiaowei
;
Qiao, Shuchen
;
Yang, Yang
;
Zhang, Ziqiong
- In:
Tourism management : research, policies, practice
76
(
2020
),
pp. 1-16
Persistent link: https://www.econbiz.de/10012137766
Saved in:
6
Helpful or harmful? : a double-edged sword of emoticons in online review helpfulness
Huang, Guei-Hua
;
Chang, Chun-Tuan
;
Bilgihan, Anil
; …
- In:
Tourism management : research, policies, practice
81
(
2020
),
pp. 1-9
Persistent link: https://www.econbiz.de/10012297565
Saved in:
7
Motivation and satisfaction of Chinese and U.S. tourists in restaurants : a cross-cultural text mining of online reviews
Jia, Susan
- In:
Tourism management : research, policies, practice
78
(
2020
),
pp. 1-12
Persistent link: https://www.econbiz.de/10012165771
Saved in:
8
Examining the trade-off between compensation and promptness in eWOM-triggered service recovery : a restorative justice perspective
Liu, Hongfei
;
Jayawardhena, Chanaka
;
Dibb, Sally
; …
- In:
Tourism management : research, policies, practice
75
(
2019
),
pp. 381-392
Persistent link: https://www.econbiz.de/10012063617
Saved in:
9
Variations in airline passenger expectation of service quality across the globe
Punel, Aymeric
;
Hassan, Lama Al Hajj
;
Ermagun, Alireza
- In:
Tourism management : research, policies, practice
75
(
2019
),
pp. 491-508
Persistent link: https://www.econbiz.de/10012063714
Saved in:
10
The relationship between sustainability and customer satisfaction in hospitality : an explorative investigation using eWOM as a data source
Gerdt, Sven-Olaf
;
Wagner, Elisa
;
Schewe, Gerhard
- In:
Tourism management : research, policies, practice
74
(
2019
),
pp. 155-172
Persistent link: https://www.econbiz.de/10012128583
Saved in:
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