//--> //--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~isPartOf:"Tourism management : research, policies, practice"
~subject:"Kundenzufriedenheit"
~subject:"Organizational psychology"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Search: subject_exact:"Empathie"
Narrow search
Delete all filters
| 3 applied filters
Year of publication
From:
To:
Subject
All
Kundenzufriedenheit
Organizational psychology
Emotion
92
Consumer behaviour
39
Konsumentenverhalten
39
Tourism
33
Tourismus
33
Holiday behaviour
27
Urlaubsverhalten
27
Tourism industry
23
Tourismuswirtschaft
23
Customer satisfaction
13
Social Web
13
Social web
13
Emotions
12
Personality psychology
10
Persönlichkeitspsychologie
10
Tourism marketing
10
Tourismusmarketing
10
Beziehungsmarketing
9
Relationship marketing
9
Big event
8
Cognition
8
Großveranstaltung
8
Kognition
8
Destination management
7
Destinationsmanagement
7
Hotel industry
7
Hotellerie
7
Social media
7
Arbeitszufriedenheit
6
Brand management
6
Experiment
6
Job satisfaction
6
Markenführung
6
Viral marketing
6
Virales Marketing
6
Arbeitsverhalten
5
Bevölkerung
5
China
5
Dienstleistungsqualität
5
more ...
less ...
Online availability
All
Undetermined
11
Type of publication
All
Article
17
Type of publication (narrower categories)
All
Article in journal
17
Aufsatz in Zeitschrift
17
Case study
1
Fallstudie
1
Language
All
English
17
Author
All
Cai, Ruiying
2
Li, Gang
2
Bilim, Yasin
1
Cai, Liping A.
1
Cai, Xiaomei
1
Camarero, Carmen
1
Chen, Qi
1
Christou, Prokopis A.
1
Currás-Pérez, Rafael
1
Fan, Fang
1
Feng, Yuqiang
1
Gao, Huicai
1
Geetha, M.
1
Gursoy, Dogan
1
Hu, JiaJing
1
Huang, Maijiao
1
Hyun, Sunghyup Sean
1
Kerstetter, Deborah
1
Lee, Kwang-Ho
1
Leung, Xi Y.
1
Li, Hengyun
1
Lin, Yeqiang
1
Liu, Juan
1
Liu, Luning
1
Liu, Yan
1
Lu, Jiandong
1
Lu, Lu
1
Lu, Ying
1
Luo, Yi
1
Ma, Xiuli
1
Mason, Michela C.
1
Miao, Li
1
Mitas, Ondrej
1
Nawijn, Jeroen
1
Okumus, Bendegul
1
Paggiaro, Adriano
1
Rojas, Carmen de
1
Singha, Pratap
1
Sinha, Sumedha
1
Sánchez, Isabel
1
more ...
less ...
Published in...
All
Tourism management : research, policies, practice
International journal of hospitality management
62
Journal of business research : JBR
33
Journal of retailing and consumer services
24
Journal of hospitality marketing & management
22
Journal of travel and tourism marketing
21
The journal of services marketing
19
The service industries journal
17
International journal of contemporary hospitality management
16
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
15
Tourism management perspectives : TMP
15
Research companion to emotion in organizations
12
Psychology & marketing
11
Service business
10
The emotional organization : passions and power
10
Journal of business ethics : JOBE
9
Journal of vocational behavior
9
Services marketing quarterly
9
European journal of marketing : EJM
8
Journal of business and psychology
8
Journal of service theory and practice : JSTP
8
Gendering emotions in organizations
7
Human relations
7
Journal of organizational behavior : OB ; the internat. journal of industrial, occupational and organizational psychology and behavior
7
Journal of service research : JSR
7
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
7
Academy of Management journal : AMJ
6
Cogent business & management
6
Human relations : towards the integration of the social sciences
6
International journal of human resource management
6
Journal of Asian finance, economics and business : JAFEB
6
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
6
Journal of the Academy of Marketing Science
6
The Oxford handbook of organizational well-being
6
The leadership quarterly : LQ ; an international journal of political, social and behavioral science
6
Tourism review
6
European journal of marketing
5
European management journal
5
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
5
International journal of business excellence : IJBEX
5
more ...
less ...
Source
All
ECONIS (ZBW)
17
Showing
1
-
10
of
17
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
Emotional expression by artificial intelligence chatbots to improve customer satisfaction : underlying mechanism and boundary conditions
Zhang, Junbo
;
Chen, Qi
;
Lu, Jiandong
;
Wang, Xiaolei
; …
- In:
Tourism management : research, policies, practice
100
(
2024
),
pp. 1-19
Persistent link: https://www.econbiz.de/10014457628
Saved in:
2
How emotional labor affect hotel employees' mental health : a longitudinal study
Xiong, Wei
;
Huang, Maijiao
;
Okumus, Bendegul
;
Leung, Xi Y.
- In:
Tourism management : research, policies, practice
94
(
2023
),
pp. 1-12
Persistent link: https://www.econbiz.de/10013439974
Saved in:
3
Recommend or not? : the influence of emotions on passengers' intention of airline recommendation during COVID-19
Wang, Xi
;
Zheng, Jie
;
Tang, Liang
;
Luo, Yi
- In:
Tourism management : research, policies, practice
95
(
2023
),
pp. 1-14
Persistent link: https://www.econbiz.de/10013534425
Saved in:
4
Restaurant survival prediction using customer-generated content : an aspect-based sentiment analysis of online reviews
Li, Hengyun
;
Yu, Bruce X. B.
;
Li, Gang
;
Gao, Huicai
- In:
Tourism management : research, policies, practice
96
(
2023
),
pp. 1-16
Persistent link: https://www.econbiz.de/10013555009
Saved in:
5
Abusive supervision and emotional labour on a daily basis : the role of employee mindfulness
Yu, Yitong
;
Xu, Shi
;
Li, Gang
- In:
Tourism management : research, policies, practice
96
(
2023
),
pp. 1-11
Persistent link: https://www.econbiz.de/10013556760
Saved in:
6
How do customers navigate perceived inappropriateness of collective emotion in group service recovery? : an application of cognitive dissonance theory
Xu, Xing'an
;
Liu, Juan
;
Cai, Ruiying
- In:
Tourism management : research, policies, practice
93
(
2022
),
pp. 1-13
Persistent link: https://www.econbiz.de/10013366129
Saved in:
7
Treat for affection? : customers' differentiated responses to pro-customer deviance
Hu, JiaJing
;
Ma, Xiuli
;
Xu, Xiaowei
;
Liu, Yan
- In:
Tourism management : research, policies, practice
93
(
2022
),
pp. 1-13
Persistent link: https://www.econbiz.de/10013366136
Saved in:
8
Effect of disruptive customer behaviors on others' overall service experience : an appraisal theory perspective
Cai, Ruiying
;
Lu, Lu
;
Gursoy, Dogan
- In:
Tourism management : research, policies, practice
69
(
2018
),
pp. 330-344
Persistent link: https://www.econbiz.de/10011903532
Saved in:
9
Exploring agape : tourists on the island of love
Christou, Prokopis A.
- In:
Tourism management : research, policies, practice
68
(
2018
),
pp. 13-22
Persistent link: https://www.econbiz.de/10011870756
Saved in:
10
Customer-customer interactions (CCIs) at conferences : an identity approach
Wei, Wei
;
Lu, Ying
;
Miao, Li
;
Cai, Liping A.
;
Wang, Chen-ya
- In:
Tourism management : research, policies, practice
59
(
2017
),
pp. 154-170
Persistent link: https://www.econbiz.de/10011642671
Saved in:
1
2
Next
Last
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->