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~language:"eng"
~language:"mul"
~person:"Mattila, Anna S."
~person:"Shankar, Ravi"
~subject:"Consumer behaviour"
~subject:"Supply chain"
~type_genre:"Article in journal"
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Consumer behaviour
Supply chain
Konsumentenverhalten
96
Lieferkette
52
India
40
Indien
40
Dienstleistungsqualität
39
Service quality
39
Customer satisfaction
38
Kundenzufriedenheit
38
Beziehungsmarketing
36
Relationship marketing
36
Beschwerdemanagement
24
Complaint management
24
Gastronomie
21
Restaurant industry
21
USA
21
United States
21
Hotel industry
20
Hotellerie
20
Corporate Social Responsibility
19
Corporate social responsibility
19
Betriebliche Kreislaufwirtschaft
18
Reverse logistics
18
Emotion
15
Theorie
15
Theory
15
Industrie
14
Manufacturing industries
14
Experiment
13
Preismanagement
13
Pricing strategy
13
Quality management
13
Qualitätsmanagement
13
Gastgewerbe
12
Hospitality industry
12
Customer service
10
Erfolgsfaktor
10
Flexible manufacturing system
10
Flexibles Fertigungssystem
10
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Online availability
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Undetermined
85
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1
Type of publication
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Article
148
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Article in journal
Aufsatz in Zeitschrift
148
Aufsatz im Buch
1
Book section
1
Language
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English
Multiple languages
Author
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Mattila, Anna S.
Shankar, Ravi
Choi, Tsan-Ming
127
Cheng, T. C. E.
117
Han, Heesup
113
Gunasekaran, Angappa
94
Sarkis, Joseph
94
Govindan, Kannan
93
Ivanov, Dmitry
84
Dwivedi, Yogesh Kumar
82
Lusk, Jayson L.
77
Khare, Arpita
73
Phau, Ian
70
Grewal, Dhruv
62
Loureiro, Sandra Maria Correia
60
Nayga, Rodolfo M.
60
Chen, Jing
59
Jang, Soocheong
58
Dolgui, Alexandre
56
Paul, Justin
55
Septianto, Felix
55
Seuring, Stefan
55
Wagner, Stephan M.
55
Zhao, Xiande
54
Chan, Felix Tung Sun
53
Belk, Russell W.
52
Kumar, Vikas
52
Min, Ho-key
51
Ko, Eunju
50
Laroche, Michel
48
Bagozzi, Richard P.
47
Huo, Baofeng
47
Tiwari, Manoj Kumar
47
Kumar, Anil
46
Tang, Christopher S.
46
Liu, Weihua
45
Pelsmacker, Patrick de
45
Kim, Jungkeun
44
Hollebeek, Linda D.
43
Kant, Ravi
43
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International journal of hospitality management
25
International journal of logistics systems and management
8
Journal of business research : JBR
8
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
7
The journal of services marketing
7
International journal of production research
6
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
6
Cornell hospitality quarterly : CQ
5
Journal of hospitality marketing & management
5
International journal of contemporary hospitality management
4
Journal of modelling in management
4
Journal of service management
4
The Cornell hospitality quarterly
4
Benchmarking : an international journal ; BIJ
3
International journal of business information systems : IJBIS
3
International journal of production economics
3
Benchmarking : an international journal
2
European journal of industrial engineering : EJIE
2
IIMB management review
2
International journal of agile systems and management : IJASM
2
International journal of logistics systems and management : IJLSM
2
International journal of services and operations management
2
Journal of retailing and consumer services
2
Journal of revenue and pricing management
2
Journal of service research
2
Journal of service research : JSR
2
Journal of travel and tourism marketing
2
Services marketing quarterly
2
Business process management journal
1
Competitiveness review : an international business journal incorporating Journal of global competitiveness
1
European journal of marketing
1
Industrial marketing management : the international journal for industrial and high-tech firms
1
International journal of business performance and supply chain modelling
1
International journal of management & enterprise development : IJMED
1
International journal of productivity and quality management : IJPQM
1
International journal of revenue management : IJRM
1
Journal of business ethics : JOBE
1
Journal of financial services marketing : JFSM
1
Journal of management analytics
1
Journal of marketing theory and practice
1
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ECONIS (ZBW)
148
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1
Corporate sociopolitical activism (CSA) : the role of perceived impact on consumer response to contribution type
Atanga, Barbara Apaalabono
;
Mattila, Anna S.
- In:
International journal of hospitality management
113
(
2023
),
pp. 1-8
Persistent link: https://www.econbiz.de/10014325587
Saved in:
2
Cross-category add-on bundling : impact of the consumption nature of bundled products on discount framing effectiveness
Song, Myungkeun
;
Noone, Breffni M.
;
Mattila, Anna S.
- In:
Journal of travel research : a quarterly publication of …
62
(
2023
)
1
,
pp. 197-216
Persistent link: https://www.econbiz.de/10014245298
Saved in:
3
Customer satisfaction : dilemma of comparing multiple scale scores
Yadav, Neeraj
;
Shankar, Ravi
;
Singh, Surya Prakash
- In:
Total quality management & business excellence
34
(
2023
)
1
,
pp. 32-56
Persistent link: https://www.econbiz.de/10013550039
Saved in:
4
Does crowdsourcing necessarily lead to brand engagement? : the role of crowdsourcing cues and relationship norms on customer-brand relationships
Herter, Márcia Maurer
;
Shuqair, Saleh
;
Pinto, Diego Costa
- In:
The journal of product & brand management
32
(
2023
)
7
,
pp. 988-1004
Persistent link: https://www.econbiz.de/10014334390
Saved in:
5
Generation influences perceived coolness but not favorable attitudes toward cool hotel brands
Chen, Feier
;
Quadri-Felitti, Donna
;
Mattila, Anna S.
- In:
The Cornell hospitality quarterly
64
(
2023
)
1
,
pp. 95-103
Persistent link: https://www.econbiz.de/10014229652
Saved in:
6
Port logistic issues and challenges in the Industry 4.0 era for emerging economies : an India perspective
Dey Sarkar, Bishal
;
Shankar, Ravi
;
Kar, Arpan Kumar
- In:
Benchmarking : an international journal
30
(
2023
)
1
,
pp. 50-74
Persistent link: https://www.econbiz.de/10014231828
Saved in:
7
Severity analysis and risk profiling of port logistics barriers in the Industry 4.0 era
Sarkar, Bishal Dey
;
Shankar, Ravi
;
Kar, Arpan Kumar
- In:
Benchmarking : an international journal
30
(
2023
)
9
,
pp. 3253-3280
Persistent link: https://www.econbiz.de/10014502475
Saved in:
8
Can customer relationships backfire? : how relationship norms shape moral obligation in cancelation behavior
Shuqair, Saleh
;
Pinto, Diego Costa
;
Cruz-Jesus, Frederico
; …
- In:
Journal of business research : JBR
151
(
2022
),
pp. 463-472
Persistent link: https://www.econbiz.de/10013459867
Saved in:
9
The effect of smart shopper self-perceptions on word-of-mouth behaviors in the loyalty reward program context
Hwang, Yoo Hee
;
Mattila, Anna S.
- In:
Journal of hospitality & tourism research : JHTR ; the …
46
(
2022
)
2
,
pp. 243-266
Persistent link: https://www.econbiz.de/10012800229
Saved in:
10
The effects of message framing in CSR advertising on consumers' emotions, attitudes, and behavioral intentions
Stadlthanner, Katja Anna
;
Andreu, Luisa
;
Ribeiro, …
- In:
Journal of hospitality marketing & management
31
(
2022
)
7
,
pp. 777-796
Persistent link: https://www.econbiz.de/10013357136
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