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~language:"eng"
~person:"Ahrholdt, Dennis C."
~person:"Carlson, Jamie"
~person:"Song, Michael"
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Search: person:"O'Cass, Aron"
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Dienstleistungsqualität
7
Service quality
7
Consumer behaviour
6
Konsumentenverhalten
6
Website
6
Online retailing
4
Online-Handel
4
Australia
3
Australien
3
Customer satisfaction
3
E-commerce
3
Einzelhandel
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Electronic Commerce
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Kundenzufriedenheit
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Measurement
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Messung
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Professional sports
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Betriebliche Wertschöpfung
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Brand image
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Ahrholdt, Dennis C.
Carlson, Jamie
Song, Michael
O'Cass, Aron
78
Ngo, Liem Viet
16
Sok, Phyra
14
Siahtiri, Vida
13
Heirati, Nima
8
Ahmadi, Hormoz
4
O’Cass, Aron
4
Griffin, Deborah
3
Lee, Wai Jin
3
Meshram, Kanika
3
Nabi, Nazia
3
Weerawardena, Jay
3
Grace, Debra
2
Miles, Morgan P.
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Voola, Ranjit
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Wetzels, Martin
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Cornish-Ward, Steven P.
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Getnet, Hailu
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Hao, Andy Wei
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Julian, Craig C.
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Lee, Wai Jin (Thomas)
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Lim, Weng Marc
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Siahriri, Vida
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Journal of retailing and consumer services
2
The journal of services marketing
2
Australasian marketing journal
1
Electronic markets : the international journal on networked business
1
Journal of business research : JBR
1
Journal of sport management : the official journal of the North American Society of Sport Management
1
Managing service quality : MSQ ; an international journal
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The journal of consumer marketing
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ECONIS (ZBW)
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1
Retailing and consumer services in emerging markets
O'Cass, Aron
;
Carlson, Jamie
- In:
Journal of retailing and consumer services
46
(
2019
),
pp. 130-132
Persistent link: https://www.econbiz.de/10011980813
Saved in:
2
Assessing customers' perceived value of the online channel of multichannel retailers : a two country examination
Carlson, Jamie
;
O'Cass, Aron
;
Ahrholdt, Dennis C.
- In:
Journal of retailing and consumer services
27
(
2015
),
pp. 90-102
Persistent link: https://www.econbiz.de/10011388091
Saved in:
3
Anatomy of service innovation : introduction to the special issue
O'Cass, Aron
;
Song, Michael
;
Li, Yuan
- In:
Journal of business research : JBR
66
(
2013
)
8
,
pp. 1060-1062
Persistent link: https://www.econbiz.de/10009756198
Saved in:
4
An e-retailing assessment of perceived website-service innovativeness : implications for website quality evaluations, loyalty and word of mouth
O'Cass, Aron
;
Carlson, Jamie
- In:
Australasian marketing journal
20
(
2012
)
1
,
pp. 28-36
Persistent link: https://www.econbiz.de/10009508012
Saved in:
5
An empirical assessment of consumers' evaluations of web site service quality : conceptualizing and testing a formative model
O'Cass, Aron
;
Carlson, Jamie
- In:
The journal of services marketing
26
(
2012
)
6
,
pp. 419-434
Persistent link: https://www.econbiz.de/10009672373
Saved in:
6
Optimizing the online channel in professional sport to create trusting and loyal consumers : the role of the professional sports team brand and service quality
Carlson, Jamie
;
O'Cass, Aron
- In:
Journal of sport management : the official journal of …
26
(
2012
)
6
,
pp. 463-478
Persistent link: https://www.econbiz.de/10009706396
Saved in:
7
Developing a framework for understanding e-service quality, its antecedents, consequences, and mediators
Carlson, Jamie
;
O'Cass, Aron
- In:
Managing service quality : MSQ ; an international journal
21
(
2011
)
3
,
pp. 264-286
Persistent link: https://www.econbiz.de/10009232064
Saved in:
8
Creating commercially compelling website-service encounters : an examination of the effect of website-service interface performance components on flow experiences
Carlson, Jamie
;
O'Cass, Aron
- In:
Electronic markets : the international journal on …
21
(
2011
)
4
,
pp. 237-253
Persistent link: https://www.econbiz.de/10009405904
Saved in:
9
Managing web site performance taking account of the contingency role of branding in multi-channel retailing
Carlson, Jamie
;
O'Cass, Aron
- In:
The journal of consumer marketing
28
(
2011
)
7
,
pp. 524-531
Persistent link: https://www.econbiz.de/10009407495
Saved in:
10
Exploring the relationships between e-service quality, satisfaction, attitudes and behaviours in content-driven e-service web sites
Carlson, Jamie
;
O'Cass, Aron
- In:
The journal of services marketing
24
(
2010
)
2/3
,
pp. 112-127
Persistent link: https://www.econbiz.de/10003990882
Saved in:
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