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~language:"eng"
~person:"Fisk, Raymond P."
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Dienstleistungsmanagement
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Service management
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Bankgeschäft
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Fisk, Raymond P.
Bruhn, Manfred
7
Edvardsson, Bo
7
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Johnston, Robert
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6
Cater-Steel, Aileen
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Bryson, John R.
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Journal of service management
2
Handbook of service science ; [Vol. 1]
1
Journal of service research : JSR
1
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ECONIS (ZBW)
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Accelerating employee-related scholarship in service management : research streams, propositions, and commentaries
Subramony, Mahesh
;
Ehrhart, Karen Holcombe
;
Groth, Markus
; …
- In:
Journal of service management
28
(
2017
)
5
,
pp. 837-865
Persistent link: https://www.econbiz.de/10011801801
Saved in:
2
Customer experience modeling : from customer experience to service design
Teixeira, Jorge Grenha
;
Patrício, Lia
;
Nunes, Nuno Jardim
- In:
Journal of service management
23
(
2012
)
3
,
pp. 362-376
Persistent link: https://www.econbiz.de/10009619158
Saved in:
3
Multilevel service design : from customer value constellation to service experience blueprinting
Patrício, Lia
;
Fisk, Raymond P.
;
Cunha, João Falcão e
; …
- In:
Journal of service research : JSR
14
(
2011
)
2
,
pp. 180-200
Persistent link: https://www.econbiz.de/10009266742
Saved in:
4
The evolution and future of service : building and broadening a multidisciplinary field
Fisk, Raymond P.
;
Grove, Stephen J.
-
2010
Persistent link: https://www.econbiz.de/10003968944
Saved in:
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