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~language:"eng"
~person:"Gustafsson, Anders"
~subject:"Beziehungsmarketing"
~subject:"United States"
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Search: subject_exact:"Consumer Behaviour"
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Beziehungsmarketing
United States
Consumer behaviour
29
Konsumentenverhalten
27
Relationship marketing
14
Customer satisfaction
13
Dienstleistungsqualität
11
Kundenzufriedenheit
11
Service quality
11
Customer service
9
Kundenservice
9
Customer experience
6
Dienstleistungssektor
4
Einzelhandel
4
Emotion
4
Perception
4
Retail trade
4
Service industry
4
Brand management
3
Dienstleistung
3
Experience
3
Markenführung
3
Service encounters
3
Services
3
Visual attention
3
Wahrnehmung
3
Advertising effects
2
Arousal
2
Brand
2
Experiment
2
Eye tracking
2
Field experiment
2
Satisfaction
2
Schweden
2
Service
2
Service encounter
2
Social Web
2
Social web
2
Store familiarity
2
Sweden
2
Visual perception
2
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10
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1
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12
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12
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English
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Gustafsson, Anders
Han, Heesup
48
Hollebeek, Linda D.
35
Mattila, Anna S.
34
Kumar, V.
26
Verhoef, Peter C.
26
Loureiro, Sandra Maria Correia
23
Grewal, Dhruv
22
Lusk, Jayson L.
20
Rather, Raouf Ahmad
20
Klaus, Philipp
19
Prentice, Catherine
19
Bang, Nguyen
18
Ahn, Jiseon
17
Jang, Soocheong
17
Tanford, Sarah
17
Usman, Osly
17
Khan, Imran
16
Lemon, Katherine N.
16
Mittal, Vikas
16
So, Kevin Kam Fung
16
Wangenheim, Florian von
16
Aksoy, Lerzan
15
Gil Saura, Irene
15
Stavins, Joanna
15
Wong, IpKin Anthony
15
Balaji, M. S.
14
Das, Gopal
14
Einav, Liran
14
Fetscherin, Marc
14
Hyun, Sunghyup Sean
14
Japutra, Arnold
14
Keiningham, Timothy
14
McDonald, Heath
14
Neslin, Scott A.
14
Park, Jungkun
14
Quach, Sara
14
Sesé, F. Javier
14
Goldsmith, Ronald E.
13
McFadden, Daniel
13
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Journal of business research : JBR
3
Journal of retailing
2
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
1
Journal of retailing and consumer services
1
Journal of service research
1
Journal of service research : JSR
1
Journal of the Academy of Marketing Science
1
Managing service quality : MSQ ; an international journal
1
The University of Michigan Business School management series
1
The journal of services marketing
1
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ECONIS (ZBW)
14
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1
Emotional arousal in customer experience : a dynamic view
Caruelle, Delphine
;
Shams, Poja
;
Gustafsson, Anders
; …
- In:
Journal of business research : JBR
170
(
2024
),
pp. 1-12
Persistent link: https://www.econbiz.de/10014535197
Saved in:
2
The clock is tickin-Or is it? : customer satisfaction response to waiting shorter vs. longer than expected during a service encounter
Caruelle, Delphine
;
Lervik-Olsen, Line
;
Gustafsson, Anders
- In:
Journal of retailing
99
(
2023
)
2
,
pp. 247-264
Persistent link: https://www.econbiz.de/10014321982
Saved in:
3
Designing satisfying service encounters : website versus store touchpoints
Bolton, Ruth N.
;
Gustafsson, Anders
;
Tarasi, Crina O.
; …
- In:
Journal of the Academy of Marketing Science
50
(
2022
)
1
,
pp. 85-107
Persistent link: https://www.econbiz.de/10012819742
Saved in:
4
How do corporate social responsibility (CSR) and innovativeness increase financial gains? : a customer perspective analysis
Ghanbarpour, Tohid
;
Gustafsson, Anders
- In:
Journal of business research : JBR
140
(
2022
),
pp. 471-481
Persistent link: https://www.econbiz.de/10013040676
Saved in:
5
Managing a global retail brand in different markets : meta-analyses of customer responses to service encounters
Bolton, Ruth N.
;
Gustafsson, Anders
;
Tarasi, Crina O.
; …
- In:
Journal of retailing
98
(
2022
)
2
,
pp. 294-314
Persistent link: https://www.econbiz.de/10013364286
Saved in:
6
How customer experience management reconciles strategy differences between East and West
Bolton, Ruth N.
;
Gustafsson, Anders
;
Tarasi, Crina O.
; …
- In:
Journal of global scholars of marketing science : …
31
(
2021
)
3
,
pp. 273-295
Persistent link: https://www.econbiz.de/10012549083
Saved in:
7
Service research priorities : managing and delivering service in turbulent times
Ostrom, Amy L.
;
Field, Joy M.
;
Fotheringham, Darima
; …
- In:
Journal of service research
24
(
2021
)
3
,
pp. 329-353
Persistent link: https://www.econbiz.de/10012592938
Saved in:
8
Creating brand engagement through in-store gamified customer experiences
Högberg, Johan
;
Olsson Ramberg, Marcus
;
Gustafsson, Anders
- In:
Journal of retailing and consumer services
50
(
2019
),
pp. 122-130
Persistent link: https://www.econbiz.de/10012114145
Saved in:
9
Service encounters, experiences and the customer journey : defining the field and a call to expand our lens
Voorhees, Clay M.
;
Fombelle, Paul W.
;
Gregoire, Yany
; …
- In:
Journal of business research : JBR
79
(
2017
),
pp. 269-280
Persistent link: https://www.econbiz.de/10011745316
Saved in:
10
Fresh perspectives on customer experience
McColl-Kennedy, Janet R.
;
Gustafsson, Anders
;
Jaakkola, …
- In:
The journal of services marketing
29
(
2015
)
6/7
,
pp. 430-435
Persistent link: https://www.econbiz.de/10011418250
Saved in:
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