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~language:"eng"
~person:"Tucker, Anita L."
~subject:"Gesundheitswesen"
~subject:"Krankenhaus"
~subject:"experiential quality"
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Gesundheitswesen
Krankenhaus
experiential quality
Quality management
6
Qualitätsmanagement
6
Hospital
5
Dienstleistungsqualität
4
Service quality
4
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3
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3
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Produktqualität
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USA
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behavior
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conformance quality
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health care
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healthcare
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healthcare delivery
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hospitals
1
implementation research
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organizational studies
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patient safety
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quality control
1
quality improvement
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reliability
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Tucker, Anita L.
McFadden, Kathleen L.
12
Antony, Jiju
9
Gowen, Charles, III.
8
Bhat, Shreeranga
6
Siciliani, Luigi
6
Boyer, Kenneth K.
5
Chandrasekaran, Aravind
5
Cudney, Elizabeth A.
5
Gardner, John W.
5
Gijo, E. V.
5
Rahman, Zillur
5
Senot, Claire
5
Talib, Faisal
5
Azam, Mohammed
4
Fredendall, Lawrence D.
4
Graban, Mark
4
Johnson, Dana M.
4
Lee, Donhee
4
Lee, Jung Young
4
Lisi, Domenico
4
Prybutok, Victor R.
4
Russell, Roberta S.
4
Singer, Sara J.
4
Swarnakar, Vikas
4
Sweis, Rateb J.
4
Ward, Peter T.
4
Akdere, Mesut
3
Bamber, Greg
3
Bartram, Timothy
3
Chakraborty, Subhajit
3
D'Souza, Sunil
3
Dey, Prasanta Kumar
3
Ferrand, Yann B.
3
Fitzgerald, Gerard
3
Gravelle, Hugh
3
Gremyr, Ida
3
He, Zhen
3
Hopp, Wallace J.
3
Jnanesh, N. A.
3
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Management science : journal of the Institute for Operations Research and the Management Sciences
2
Working papers / Harvard Business School, Division of Research
2
Production and operations management : an international journal of the Production and Operations Management Society
1
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ECONIS (ZBW)
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1
The impact of conformance and experiential quality on healthcare cost and clinical performance
Senot, Claire
;
Chandrasekaran, Aravind
;
Ward, Peter T.
; …
-
2013
Persistent link: https://www.econbiz.de/10010188436
Saved in:
2
The impact of combining conformance and experiential quality on hospitals’ readmissions and cost performance
Senot, Claire
;
Chandrasekaran, Aravind
;
Ward, Peter T.
; …
- In:
Management science : journal of the Institute for …
62
(
2016
)
3
,
pp. 829-848
Persistent link: https://www.econbiz.de/10011453574
Saved in:
3
The impact of workaround difficulty on frontline employees’ response to operational failures : a laboratory experiment on medication administration
Tucker, Anita L.
- In:
Management science : journal of the Institute for …
62
(
2016
)
4
,
pp. 1124-1144
Persistent link: https://www.econbiz.de/10011470674
Saved in:
4
The effectiveness of management-by-walking-around : a randomized field study
Tucker, Anita L.
;
Singer, Sara J.
- In:
Production and operations management : an international …
24
(
2015
)
2
,
pp. 253-271
Persistent link: https://www.econbiz.de/10010528689
Saved in:
5
Going through the motions : an empirical test of management involvement in process improvement
Tucker, Anita L.
;
Singer, Sara J.
-
2009
Persistent link: https://www.econbiz.de/10003931412
Saved in:
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