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~person:"Ahmed, Zahir"
~person:"Zhou, Xing"
~subject:"Dienstleistungsqualität"
~subject:"Performance measurement"
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Search: subject_exact:"KPI (Key performance indicator)"
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Dienstleistungsqualität
Performance measurement
Performance-Messung
5
Service quality
5
Customer service
3
Hotel industry
3
Hotellerie
3
Kundenservice
3
Arbeitsverhalten
2
Beziehungsmarketing
2
Customer satisfaction
2
Firm performance
2
Kundenzufriedenheit
2
Neuseeland
2
New Zealand
2
Proactive customer service performance
2
Relationship marketing
2
Unternehmenserfolg
2
Work behaviour
2
Abusive supervision
1
Administrative reform
1
Arbeitsleistung
1
Collectivism
1
Communication
1
Consumer behaviour
1
Customer incivility
1
Hostile attribution bias
1
Human Resource Management
1
In-role performance
1
Institutional economics
1
Institutionenökonomik
1
Job performance
1
Kommunikation
1
Konsumentenverhalten
1
Leistungsmotivation
1
Negative affectivity
1
Neo-institutional theory
1
Neues Steuerungsmodell
1
New public management
1
Organizational identification
1
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Ahmed, Zahir
Zhou, Xing
Epstein, Marc J.
26
Ukko, Juhani
26
Gunasekaran, Angappa
23
Zhu, Joe
23
Gleich, Ronald
22
Saunila, Minna
22
Hofmann, Christian
21
Jääskeläinen, Aki
20
Abdel-Maksoud, Ahmed
19
Lueg, Rainer
19
Pekkola, Sanna
19
Eling, Martin
18
Guirguis, Michel
18
Sarkis, Joseph
18
Baird, Kevin
16
Liang, Liang
16
Schaltegger, Stefan
15
Terziev, Venelin
15
Ammann, Manuel
14
Davila, Antonio
14
Garengo, Patrizia
14
Mester, Loretta J.
14
Shirouyehzad, Hadi
14
Bourne, Mike
13
Ensslin, Sandra Rolim
13
Ferson, Wayne E.
13
Hughes, Joseph P.
13
Kweh, Qian Long
13
Taticchi, Paolo
13
Agarwal, Vikas
12
Ambler, Tim
12
Assaf, A. Georges
12
Caporale, Guglielmo Maria
12
Hoque, Zahirul
12
Lima, Edson Pinheiro de
12
Lu, Wen-Min
12
Neely, Andy
12
Saen, Reza Farzipoor
12
Shahin, Arash
12
Caporin, Massimiliano
11
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Australasian accounting business and finance journal : AABF
1
Cornell hospitality quarterly : CQ
1
International journal of contemporary hospitality management
1
International journal of hospitality management
1
Journal of accounting & organizational change : JAOC
1
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ECONIS (ZBW)
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1
Persuasive communications, online reviews and service performances : a study on the hotel industry of New Zealand
Ahmed, Zahir
;
Fan, Xinxuan
;
Billah, Mamun
- In:
Australasian accounting business and finance journal : AABF
16
(
2022
)
1
,
pp. 4-20
Persistent link: https://www.econbiz.de/10012880234
Saved in:
2
An institutional theory perspective on public sector reform and service performance reporting by New Zealand universities
Rana, Tarek
;
Ahmed, Zahir
;
Narayan, Anil Kumar
;
Zheng, …
- In:
Journal of accounting & organizational change : JAOC
18
(
2022
)
3
,
pp. 461-484
Persistent link: https://www.econbiz.de/10013365550
Saved in:
3
Does customer incivility undermine employees' service performance?
Cheng, Bao
;
Dong, Yun
;
Zhou, Xing
;
Guo, Gongxing
;
Peng, Yan
- In:
International journal of hospitality management
89
(
2020
),
pp. 1-10
Persistent link: https://www.econbiz.de/10012293791
Saved in:
4
The impact of high-commitment HR practices on hotel employees' proactive customer service performance
Chen, Mengyuan
;
Lyu, Yijing
;
Li, Yan
;
Zhou, Xing
;
Li, Weiwen
- In:
Cornell hospitality quarterly : CQ
58
(
2017
)
1
,
pp. 94-107
Persistent link: https://www.econbiz.de/10011638667
Saved in:
5
The impact of abusive supervision on service employees' proactive customer service performance in the hotel industry
Lyu, Yijing
;
Zhou, Xing
;
Li, Weiwen
;
Wan, Junbao
;
Zhang, Jie
- In:
International journal of contemporary hospitality management
28
(
2016
)
9
,
pp. 1992-2012
Persistent link: https://www.econbiz.de/10011624205
Saved in:
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