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~person:"Al-dweeri, Rami M. O. O."
~person:"Prentice, Catherine"
~subject:"Customer retention"
~subject:"Kundenzufriedenheit"
~type_genre:"Aufsatz in Zeitschrift"
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Customer retention
Kundenzufriedenheit
Beziehungsmarketing
3
Customer satisfaction
3
Dienstleistungsqualität
3
Relationship marketing
3
Service quality
3
Consumer behaviour
2
Gambling
2
Glücksspiel
2
Konsumentenverhalten
2
Macau
2
Macau casinos
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attitudinal loyalty
2
Attitudinal loyalty
1
Behavioural loyalty
1
Casino service quality
1
China
1
Chinese gamblers
1
E-commerce
1
Electronic Commerce
1
Loyalty programme
1
Membership
1
Postal sector
1
Postsektor
1
Southeast Asia
1
Südostasien
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behavioral loyalty
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behavioural loyalty
1
casino service quality
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electronic services quality
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postal servies
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satisfaction
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Aufsatz in Zeitschrift
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Al-dweeri, Rami M. O. O.
Prentice, Catherine
Izogo, Ernest Emeka
2
Quach, Sara
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International journal of hospitality management
1
Services marketing quarterly
1
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
1
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ECONIS (ZBW)
3
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1
A patron, a referral and why in Macau casinos : the case of mainland Chinese gamblers
Zeng, Zhong Lu
;
Prentice, Catherine
- In:
International journal of hospitality management
36
(
2014
),
pp. 167-175
Persistent link: https://www.econbiz.de/10010239298
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2
Attitudinal and behavioral loyalty amongst casino players in Macau
Prentice, Catherine
- In:
Services marketing quarterly
34
(
2013
)
4
,
pp. 309-321
Persistent link: https://www.econbiz.de/10010208598
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3
The influence of electronic service quality on loyalty in postal services : the mediating role of satisfaction
Águila-Obra, Ana Rosa del
;
Padilla-Meléndez, Antonio
; …
- In:
Total quality management & business excellence : an …
24
(
2013
)
10
,
pp. 1111-1123
Persistent link: https://www.econbiz.de/10009793746
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