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~person:"Albers, Sönke"
~person:"Klaus, Philipp"
~type_genre:"Article in journal"
~type_genre:"Hochschulschrift"
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Search: subject:"experience"
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| 4 applied filters
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Beziehungsmarketing
28
Relationship marketing
28
Consumer behaviour
23
Konsumentenverhalten
23
Customer experience
16
Dienstleistungsqualität
15
Service quality
15
Customer satisfaction
13
Kundenzufriedenheit
13
Luxury goods
5
Luxusgüter
5
Online-Marketing
5
Internet marketing
4
Luxury experience
4
customer experience
4
Customer experience management
3
Customer value
3
Einzelhandel
3
Firm performance
3
Kundenwert
3
Marketing management
3
Marketingmanagement
3
Retail trade
3
Unternehmenserfolg
3
customer experience management
3
Customer experience quality
2
Customer experience strategy
2
Deutschland
2
Dienstleistung
2
E-commerce
2
EXQ
2
Electronic Commerce
2
Emotion
2
Emotions
2
Erfolgsfaktor
2
Event marketing
2
Event-Marketing
2
Experiment
2
Germany
2
Internet
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Article
31
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Article in journal
Hochschulschrift
Aufsatz in Zeitschrift
31
Aufsatz im Buch
5
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5
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3
Collection of articles of several authors
3
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English
30
German
3
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Albers, Sönke
Klaus, Philipp
Han, Heesup
59
Kumar, V.
49
Hollebeek, Linda D.
41
Loureiro, Sandra Maria Correia
41
Mattila, Anna S.
39
Verhoef, Peter C.
36
Gil Saura, Irene
35
Homburg, Christian
34
Palmatier, Robert W.
31
Prentice, Catherine
31
Smith, Alan D.
31
Herrmann, Andreas
30
Svensson, Göran
30
Hyun, Sunghyup Sean
28
Wong, IpKin Anthony
28
Bruhn, Manfred
27
Lehto, Xinran Y.
27
Bang, Nguyen
25
Grewal, Dhruv
25
Vrontis, Demetris
25
Walsh, Gianfranco
25
Agnihotri, Raj
24
Khan, Imran
24
Ruyter, Ko de
24
Huber, Frank
23
Kumar, Vikas
23
Rahman, Zillur
23
So, Kevin Kam Fung
22
Thaichon, Park
22
Balaji, M. S.
21
Bilgihan, Anil
21
Evanschitzky, Heiner
21
Harrigan, Paul
21
Krafft, Manfred
21
Gustafsson, Anders
20
Karjaluoto, Heikki
20
Ko, Eunju
20
McColl-Kennedy, Janet R.
20
Quach, Sara
20
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Journal of retailing and consumer services
6
The journal of services marketing
6
International journal of market research
2
Journal of business research : JBR
2
Journal of service management
2
Betriebswirtschaftliche Aspekte lose gekoppelter Systeme und Electronic Business
1
Betriebswirtschaftslehre für Technologie und Innovation
1
DUV / Wirtschaftswissenschaft
1
European journal of marketing
1
European journal of marketing : EJM
1
GfK marketing intelligence review : Marketingforschung für die Praxis
1
International journal of market research : JMRS ; the journal of the Market Research Society
1
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
1
International marketing review
1
Journal of direct, data and digital marketing practice : the international journal of the Institute of Direct Marketing
1
Journal of service research
1
Schmalenbachs Zeitschrift für betriebswirtschaftliche Forschung : ZfbF
1
Technological forecasting & social change : an international journal
1
The international journal of bank marketing : IJBM
1
The journal of product & brand management
1
The service industries journal
1
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ECONIS (ZBW)
33
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Date (oldest first)
1
Quantifying the influence of customer
experience
on consumer share-of-category
Klaus, Philipp
;
Kuppelwieser, Volker
;
Heinonen, Kristina
- In:
Journal of retailing and consumer services
73
(
2023
),
pp. 1-10
Persistent link: https://www.econbiz.de/10014303364
Saved in:
2
What matters most to ultra-high-net-worth individuals? : exploring the UHNWI luxury customer
experience
(ULCX)
Klaus, Philipp
- In:
The journal of product & brand management
31
(
2022
)
3
,
pp. 368-376
Persistent link: https://www.econbiz.de/10013164342
Saved in:
3
Lifestyle of the rich and famous : exploring the ultra-high net-worth individuals' customer
experience
(UHCX)
Klaus, Philipp
;
Tarquini-Poli, Annalisa
;
Alawad, Nawal …
- In:
Journal of business research : JBR
147
(
2022
),
pp. 49-58
Persistent link: https://www.econbiz.de/10013271464
Saved in:
4
Moving the customer
experience
field forward : introducing the touchpoints, context, qualities (TCQ) nomenclature
De Keyser, Arne
;
Verleye, Katrien
;
Lemon, Katherine N.
; …
- In:
Journal of service research
23
(
2020
)
4
,
pp. 433-455
Persistent link: https://www.econbiz.de/10012391607
Saved in:
5
Editorial: guiding directions and propositions : placing dynamics at the heart of customer
experience
(CX) research
Klaus, Philipp
;
Kuppelwieser, Volker
- In:
Journal of retailing and consumer services
59
(
2021
),
pp. 1-3
Persistent link: https://www.econbiz.de/10012434360
Saved in:
6
Measuring customer
experience
quality : the EXQ scale revisited
Kuppelwieser, Volker
;
Klaus, Philipp
- In:
Journal of business research : JBR
126
(
2021
),
pp. 624-633
Persistent link: https://www.econbiz.de/10012494329
Saved in:
7
The end of the world as we know it? : the influence of online channels on the luxury customer
experience
Klaus, Philipp
- In:
Journal of retailing and consumer services
57
(
2020
),
pp. 1-7
Persistent link: https://www.econbiz.de/10012305877
Saved in:
8
Come fly with me : exploring the private aviation customer
experience
(PAX)
Klaus, Philipp
;
Tarquini-Poli, Annalisa
- In:
European journal of marketing
56
(
2022
)
4
,
pp. 1126-1152
Persistent link: https://www.econbiz.de/10013350954
Saved in:
9
Priceless time : the UHNWI's most precious possession : implications for international marketing theory and practice
Klaus, Philipp
;
Park, Jungkun
;
Tarquini-Poli, Annalisa
- In:
International marketing review
39
(
2022
)
2
,
pp. 335-351
Persistent link: https://www.econbiz.de/10013396196
Saved in:
10
Where is customer
experience
(CX) research heading? : a personal commentary
Klaus, Philipp
- In:
The journal of services marketing
37
(
2023
)
6
,
pp. 700-705
Persistent link: https://www.econbiz.de/10014314392
Saved in:
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