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~person:"Amin, Muslim"
~person:"Hsu, Maxwell K."
~subject:"Dienstleistungsqualität"
~subject:"Relationship marketing"
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Search: subject_exact:"Käuferzufriedenheit"
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Dienstleistungsqualität
Relationship marketing
Customer satisfaction
30
Kundenzufriedenheit
30
Service quality
19
Consumer behaviour
16
Konsumentenverhalten
16
Beziehungsmarketing
10
Malaysia
7
Holiday behaviour
6
Urlaubsverhalten
6
China
5
Emotion
5
Tourism industry
5
Tourismuswirtschaft
5
Confidence
4
Hotel industry
4
Hotellerie
4
Islamic finance
4
Islamisches Finanzsystem
4
USA
4
United States
4
Vertrauen
4
satisfaction
4
Innovation adoption
3
Innovationsakzeptanz
3
Tourism
3
Tourism destination
3
Tourism marketing
3
Tourismus
3
Tourismusmarketing
3
Viral marketing
3
Virales Marketing
3
Airline
2
Arbeitszufriedenheit
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Corporate reputation
2
Cultural heritage
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Destination management
2
Destinationsmanagement
2
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23
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Amin, Muslim
Hsu, Maxwell K.
Han, Heesup
50
Mattila, Anna S.
29
Prentice, Catherine
25
Usman, Osly
25
Homburg, Christian
22
Prybutok, Victor R.
22
Svensson, Göran
22
Wong, IpKin Anthony
22
Bilgihan, Anil
19
Hyun, Sunghyup Sean
18
Sharma, Piyush
18
Shahin, Arash
17
Gil Saura, Irene
16
Söderlund, Magnus
16
Aksoy, Lerzan
15
Balaji, M. S.
15
McColl-Kennedy, Janet R.
15
Mittal, Vikas
15
Barnes, Donald C.
14
Grégoire, Yany
14
Gustafsson, Anders
14
Jang, Soocheong
14
Van Vaerenbergh, Yves
14
Kim, Wansoo
13
Stock-Homburg, Ruth
13
Verhoef, Peter C.
13
Blut, Markus
12
Evanschitzky, Heiner
12
Klaus, Philipp
12
Lee, Choong-Ki
12
Prayag, Girish
12
Quach, Sara
12
Ringle, Christian M.
12
Bang, Nguyen
11
Bauer, Hans H.
11
Casidy, Riza
11
Hammerschmidt, Maik
11
Keiningham, Timothy
11
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Journal of travel and tourism marketing
3
The service industries journal
3
Journal for global business advancement : JGBA
2
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
2
Services marketing quarterly
2
The international journal of bank marketing : IJBM
2
International journal of Islamic and Middle Eastern finance and management
1
Journal of hospitality and tourism insights
1
Journal of hospitality marketing & management
1
Journal of internet commerce
1
Journal of retailing and consumer services
1
Journal of service theory and practice
1
Nankai business review international
1
South Asian journal of management : SAJM
1
Tourism review
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ECONIS (ZBW)
23
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1
Convenience stores in the digital age : a focus on the customer experience and revisit intentions
Gibson, Samantha
;
Hsu, Maxwell K.
;
Zhou, Xing
- In:
Journal of retailing and consumer services
68
(
2022
),
pp. 1-14
Persistent link: https://www.econbiz.de/10013366306
Saved in:
2
How luxury restaurants will enhance the concept of guest delight
Padma Panchapakesan
;
Amin, Muslim
;
Herjanto, Halimin
- In:
Journal of hospitality and tourism insights
5
(
2022
)
2
,
pp. 311-330
Persistent link: https://www.econbiz.de/10013189274
Saved in:
3
First-time versus repeat tourists : resistance to negative information
Su, LuJun
;
Hsu, Maxwell K.
;
Huels, Brian
- In:
Journal of service theory and practice
32
(
2022
)
2
,
pp. 258-282
Persistent link: https://www.econbiz.de/10013190889
Saved in:
4
Airline service : low-cost-carriers (LCCs) failure and passenger emotional experience
Herjanto, Halimin
;
Amin, Muslim
;
Okumus, Fevzi
; …
- In:
Tourism review
77
(
2022
)
3
,
pp. 945-963
Persistent link: https://www.econbiz.de/10013368792
Saved in:
5
Self-service technology adoption by air passengers : a case study of fast air travel services in Taiwan
Lien, Che-Hui
;
Hsu, Maxwell K.
;
Shang, Jing-Zhi
;
Wang, …
- In:
The service industries journal
41
(
2021
)
9/10
,
pp. 671-695
Persistent link: https://www.econbiz.de/10012586856
Saved in:
6
Key account relationship management : the moderating effects of relationship duration and transaction volume
Yeh, Jian He
;
Wang, Stephen W.
;
Hsu, Maxwell K.
; …
- In:
The service industries journal
38
(
2018
)
7/8
,
pp. 379-401
Persistent link: https://www.econbiz.de/10011880814
Saved in:
7
The effect of tourist relationship perception on destination loyalty at a world heritage site in China : the mediating role of overall destination satisfaction and trust
Su, LuJun
;
Hsu, Maxwell K.
;
Swanson, Scott
- In:
Journal of hospitality & tourism research : JHTR ; the …
41
(
2017
)
2
,
pp. 180-210
Persistent link: https://www.econbiz.de/10011645607
Saved in:
8
An integrated model of service experience, emotions, satisfaction, and price acceptance : an empirical analysis in the Chinese hospitality industry
Ali, Faizan
;
Amin, Muslim
;
Cobanoglu, Cihan
- In:
Journal of hospitality marketing & management
25
(
2016
)
3/4
,
pp. 449-475
Persistent link: https://www.econbiz.de/10011499273
Saved in:
9
3G post adoption users experience with telecommunications services : a partial least squares (PLS) path modelling approach
Sajad Rezaei
;
Amin, Muslim
;
Moghaddam, Minoo
;
Mohamed, …
- In:
Nankai business review international
7
(
2016
)
3
,
pp. 389-422
Persistent link: https://www.econbiz.de/10011688336
Saved in:
10
Internet banking service quality and its implication on e-customer satisfaction and e-customer loyalty
Amin, Muslim
- In:
The international journal of bank marketing : IJBM
34
(
2016
)
3
,
pp. 280-306
Persistent link: https://www.econbiz.de/10011593721
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