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~person:"Amin, Muslim"
~subject:"Dienstleistungsqualität"
~subject:"Kundenzufriedenheit"
~subject:"Relationship marketing"
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Dienstleistungsqualität
Kundenzufriedenheit
Relationship marketing
Customer satisfaction
14
Service quality
10
Consumer behaviour
9
Konsumentenverhalten
9
Malaysia
7
Beziehungsmarketing
5
Hotel industry
4
Hotellerie
4
Islamic finance
4
Islamisches Finanzsystem
4
Emotion
3
Confidence
2
Innovation adoption
2
Innovationsakzeptanz
2
Mobile communications
2
Mobilkommunikation
2
Vertrauen
2
resort hotels
2
3G mobile phone
1
Airline
1
Arbeitszufriedenheit
1
Behavioural retention
1
China
1
Cognitive satisfaction
1
E-commerce
1
Electronic Banking
1
Electronic Commerce
1
Electronic banking
1
Employee satisfaction
1
Firm performance
1
Fluggesellschaft
1
Gastronomie
1
Guest affective commitment
1
Guest delight
1
Hotel performance
1
Internet
1
Internet banking
1
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14
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14
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14
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English
14
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Amin, Muslim
Han, Heesup
66
Homburg, Christian
41
Mattila, Anna S.
37
Svensson, Göran
33
Mittal, Vikas
30
Usman, Osly
28
Wong, IpKin Anthony
27
Aksoy, Lerzan
26
Gil Saura, Irene
25
Prentice, Catherine
25
Ringle, Christian M.
25
Prayag, Girish
24
Prybutok, Victor R.
24
Hyun, Sunghyup Sean
23
Söderlund, Magnus
22
Jang, Soocheong
21
Bilgihan, Anil
20
Keiningham, Timothy
20
Shahin, Arash
20
Sharma, Piyush
20
Evanschitzky, Heiner
19
Lee, Choong-Ki
19
Huber, Frank
18
Balaji, M. S.
17
Loureiro, Sandra Maria Correia
17
Barnes, Donald C.
16
Gelbrich, Katja
16
Hsu, Maxwell K.
16
Park, Jungkun
16
Roschk, Holger
16
Ryu, Kisang
16
Sirgy, M. Joseph
16
Su, LuJun
16
Verhoef, Peter C.
16
Wieseke, Jan
16
Yi, Youjae
16
Bruhn, Manfred
15
Gustafsson, Anders
15
McColl-Kennedy, Janet R.
15
Stauss, Bernd
15
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Journal for global business advancement : JGBA
2
Nankai business review international
2
The international journal of bank marketing : IJBM
2
International journal of Islamic and Middle Eastern finance and management
1
International journal of contemporary hospitality management
1
Journal of hospitality and tourism insights
1
Journal of hospitality marketing & management
1
Services marketing quarterly
1
South Asian journal of management : SAJM
1
The service industries journal
1
Tourism review
1
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ECONIS (ZBW)
14
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1
How luxury restaurants will enhance the concept of guest delight
Padma Panchapakesan
;
Amin, Muslim
;
Herjanto, Halimin
- In:
Journal of hospitality and tourism insights
5
(
2022
)
2
,
pp. 311-330
Persistent link: https://www.econbiz.de/10013189274
Saved in:
2
Airline service : low-cost-carriers (LCCs) failure and passenger emotional experience
Herjanto, Halimin
;
Amin, Muslim
;
Okumus, Fevzi
; …
- In:
Tourism review
77
(
2022
)
3
,
pp. 945-963
Persistent link: https://www.econbiz.de/10013368792
Saved in:
3
The structural relationship between TQM, employee satisfaction and hotel performance
Amin, Muslim
;
Aldakhil, Abdullah Mohamed
;
Wu, Chengzhong
; …
- In:
International journal of contemporary hospitality management
29
(
2017
)
4
,
pp. 1256-1278
Persistent link: https://www.econbiz.de/10011708033
Saved in:
4
An integrated model of service experience, emotions, satisfaction, and price acceptance : an empirical analysis in the Chinese hospitality industry
Ali, Faizan
;
Amin, Muslim
;
Cobanoglu, Cihan
- In:
Journal of hospitality marketing & management
25
(
2016
)
3/4
,
pp. 449-475
Persistent link: https://www.econbiz.de/10011499273
Saved in:
5
3G post adoption users experience with telecommunications services : a partial least squares (PLS) path modelling approach
Sajad Rezaei
;
Amin, Muslim
;
Moghaddam, Minoo
;
Mohamed, …
- In:
Nankai business review international
7
(
2016
)
3
,
pp. 389-422
Persistent link: https://www.econbiz.de/10011688336
Saved in:
6
Internet banking service quality and its implication on e-customer satisfaction and e-customer loyalty
Amin, Muslim
- In:
The international journal of bank marketing : IJBM
34
(
2016
)
3
,
pp. 280-306
Persistent link: https://www.econbiz.de/10011593721
Saved in:
7
User satisfaction with mobile websites : the impact of perceived usefulness (PU), perceived ease of use (PEUO) and trust
Amin, Muslim
;
Sajad Rezaei
;
Abolghasemi, Maryam
- In:
Nankai business review international
5
(
2014
)
3
,
pp. 258-274
Persistent link: https://www.econbiz.de/10011386230
Saved in:
8
The influence of physical environment on emotions, customer satisfaction and behavioural intentions in Chinese resort hotel industry
Ali, Faizan
;
Amin, Muslim
- In:
Journal for global business advancement : JGBA
7
(
2014
)
3
,
pp. 249-264
Persistent link: https://www.econbiz.de/10010489181
Saved in:
9
Service quality dimension and customer satisfaction : an empirical study in the Malaysian hotel industry
Amin, Muslim
;
Yahya, Zatilaziya
;
Ismayatim, Wan …
- In:
Services marketing quarterly
34
(
2013
)
2
,
pp. 115-125
Persistent link: https://www.econbiz.de/10009745742
Saved in:
10
Exploring online repurchase behavioural intention of university students in Malaysia
Sajad Rezaei
;
Amin, Muslim
- In:
Journal for global business advancement : JGBA
6
(
2013
)
2
,
pp. 92-119
Persistent link: https://www.econbiz.de/10009762828
Saved in:
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