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~person:"Anderson, Laurel"
~person:"Bonamy, Joël"
~person:"Brodie, Roderick J."
~type_genre:"Article in journal"
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Dienstleistung
11
Services
11
Dienstleistungssektor
5
Service industry
5
Theorie
3
Theory
3
Beziehungsmarketing
2
Consumer behaviour
2
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2
Dienstleistungsinnovation
2
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2
Konsumentenverhalten
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Kundenintegration
2
Relationship marketing
2
Service design
2
Service innovation
2
Service quality
2
Transformative service research
2
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Base of the pyramid
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English
8
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Anderson, Laurel
Bonamy, Joël
Brodie, Roderick J.
Edvardsson, Bo
15
Witell, Lars
13
Gustafsson, Anders
11
Rubalcaba-Bermejo, Luis
11
Vargo, Stephen L.
11
Gallouj, Fai͏̈z
9
Kowalkowski, Christian
9
Tronvoll, Bård
9
Jaakkola, Elina
8
Lusch, Robert F.
8
Brown, Stephen Walter
7
Grönroos, Christian
7
Kristensson, Per
7
Parasuraman, A.
7
Benoit, Sabine
6
Berry, Leonard L.
6
Gebauer, Heiko
6
Helkkula, Anu
6
Huang, Ming-Hui
6
Kindström, Daniel
6
McColl-Kennedy, Janet R.
6
Ostrom, Amy L.
6
Patrício, Lia
6
Voss, Christopher A.
6
Bowen, David E.
5
Finsterwalder, Jörg
5
Hoekman, Bernard M.
5
Kleinaltenkamp, Michael
5
Paluch, Stefanie
5
Parida, Vinit
5
Reynoso, Javier
5
Russell-Bennett, Rebekah
5
Utkarsh
5
Wyszkowska-Kuna, Joanna
5
Aas, Tor Helge
4
Agarwal, Renu
4
Bitner, Mary Jo
4
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Revue d'économie industrielle
3
Journal of business research : JBR
2
Journal of service management
1
Journal of service research
1
Managing service quality : MSQ ; an international journal
1
Marketing theory
1
The journal of services marketing
1
The service industries journal
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ECONIS (ZBW)
11
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11
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1
Consumers on the job : contextualization crafting in expert services
Azzari, Courtney Nations
;
Anderson, Laurel
;
Mende, Martin
; …
- In:
Journal of service research
24
(
2021
)
4
,
pp. 520-541
Persistent link: https://www.econbiz.de/10012662583
Saved in:
2
Service system transformation through service design : linking analytical dimensions and service design approaches
Koskela-Huotari, Kaisa
;
Patrício, Lia
;
Zhang, Jie
; …
- In:
Journal of business research : JBR
136
(
2021
),
pp. 343-355
Persistent link: https://www.econbiz.de/10012663303
Saved in:
3
Billions of impoverished people deserve to be better served : a call to action for the service research community
Fisk, Raymond P. P.
;
Anderson, Laurel
;
Bowen, David E.
; …
- In:
Journal of service management
27
(
2016
)
1
,
pp. 43-55
Persistent link: https://www.econbiz.de/10011482155
Saved in:
4
Exploring dualities of service innovation : implications for service research
Witell, Lars
;
Anderson, Laurel
;
Brodie, Roderick J.
; …
- In:
The journal of services marketing
29
(
2015
)
6/7
,
pp. 436-441
Persistent link: https://www.econbiz.de/10011418320
Saved in:
5
Beyond virtuality : from engagement platforms to engagement ecosystems
Breidbach, Christoph F.
;
Brodie, Roderick J.
; …
- In:
Managing service quality : MSQ ; an international journal
24
(
2014
)
6
,
pp. 592-611
Persistent link: https://www.econbiz.de/10010526466
Saved in:
6
Theorizing about the service dominant logic : the bridging role of middle range theory
Brodie, Roderick J.
;
Saren, Michael
;
Pels, Jaqueline
- In:
Marketing theory
11
(
2011
)
1
,
pp. 75-91
Persistent link: https://www.econbiz.de/10008988876
Saved in:
7
Investigating the service brand : a customer value perspective
Brodie, Roderick J.
;
Whittome, James R. M.
;
Brush, …
- In:
Journal of business research : JBR
62
(
2009
)
3
,
pp. 345-355
Persistent link: https://www.econbiz.de/10003840062
Saved in:
8
Opérationalité de la notion de service : dilution ou approfondissement?
Barcet, André
;
Bonamy, Joël
- In:
Revue d'économie industrielle
(
1999
)
4
,
pp. 93-100
Persistent link: https://www.econbiz.de/10001618816
Saved in:
9
The geography of services
Daniels, Peter W.
(
contributor
);
Illeris, Sven
(
contributor
)
- In:
The service industries journal
13
(
1993
)
2
,
pp. 1-155
Persistent link: https://www.econbiz.de/10001142962
Saved in:
10
Les services: chance et fausses espérances
Barcet, André
- In:
Revue d'économie industrielle
(
1993
),
pp. 95-104
Persistent link: https://www.econbiz.de/10001151773
Saved in:
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