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~person:"Andrade, Eduardo B."
~person:"Dutton, Jane E."
~person:"Hur, Won-Moo"
~subject:"Emotion"
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Search: subject_exact:"Emotionality"
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Emotion
Arbeitsverhalten
11
Work behaviour
11
Consumer behaviour
10
Konsumentenverhalten
10
Arbeitszufriedenheit
6
Emotional exhaustion
6
Job satisfaction
6
Beziehungsmarketing
5
Experiment
5
Relationship marketing
5
Stress
5
Work stress
5
Arbeitsleistung
4
Customer incivility
4
Game theory
4
Job performance
4
Leistungsmotivation
4
Social relations
4
Soziale Beziehungen
4
Spieltheorie
4
Work motivation
4
Decision under uncertainty
3
Emotional labor
3
Entscheidung unter Unsicherheit
3
Organizational behaviour
3
Salespeople
3
Verhalten in Organisationen
3
Verkaufspersonal
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Anlageverhalten
2
Artificial intelligence
2
Behavioural finance
2
Coworker incivility
2
Creativity
2
Customer orientation
2
Customer service
2
Decision
2
Dienstleistungsqualität
2
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35
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Andrade, Eduardo B.
Dutton, Jane E.
Hur, Won-Moo
Ashkanasy, Neal M.
61
Winden, Frans A. A. M. van
40
Bagozzi, Richard P.
32
Septianto, Felix
32
Benhabib, Jess
25
Han, Heesup
25
Härtel, Charmine E. J.
24
Humphrey, Ronald H.
23
Huy, Quy
23
Hopfensitz, Astrid
22
Bosman, Ronald
20
Welpe, Isabell M.
20
Kemp, Elyria
19
Siddiqui, Danish Ahmed
19
Lindebaum, Dirk
18
Reuben, Ernesto
18
Wang, Pengfei
17
Dufwenberg, Martin
16
Pham, Michel T.
16
Shepherd, Dean A.
16
Woosnam, Kyle M.
16
Loureiro, Sandra Maria Correia
15
Mattila, Anna S.
15
Noussair, Charles
15
Phau, Ian
15
Menges, Jochen
14
Prayag, Girish
14
Schweitzer, Maurice E.
14
Battigalli, Pierpaolo
13
Connelly, Shane
13
Grandey, Alicia
13
Postlewaite, Andrew
13
Spörrle, Matthias
13
Treffers, Theresa
13
Williams, Patti
13
Zerbe, Wilfred J.
13
Cardon, Melissa S.
12
Diefendorff, James M.
12
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Journal of consumer research : JCR ; an interdisciplinary bimonthly
2
Journal of marketing research : JMR
2
Service business
2
The Oxford handbook of positive organizational scholarship
2
A BK Business book
1
Baltic journal of management : BJM
1
Business research quarterly : BRQ
1
Career development international : the journal for executive, consultants, academics and individuals
1
European journal of marketing
1
Handbook of consumer psychology
1
Human relations
1
International journal of human resource management
1
Journal of business and psychology
1
Journal of consumer psychology : JCP : the official journal of the Society for Consumer Psychology
1
Journal of economic behavior & organization : JEBO
1
Journal of retailing and consumer services
1
Journal of service research
1
Journal of service theory and practice : JSTP
1
Learning by organizations
1
Organizational behavior and human decision processes : a journal of fundamental research and theory in applied psychology
1
Review of finance : journal of the European Finance Association
1
The international journal of human resource management
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The journal of applied behavioral science
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The journal of asset management
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The journal of services marketing
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ECONIS (ZBW)
35
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1
The mixed blessing of coworker support : understanding family-work conflict, emotional exhaustion, and job satisfaction
Han, Youjin
;
Lee, Sang-Hoon
;
Hur, Won-Moo
;
Le, Hoanh-Su
- In:
Baltic journal of management : BJM
18
(
2023
)
2
,
pp. 141-156
Persistent link: https://www.econbiz.de/10014331063
Saved in:
2
Customer showrooming behavior, customer orientation, and emotional labor : sales control as a moderator
Park, Hyewon
;
Hur, Won-Moo
- In:
Journal of retailing and consumer services
72
(
2023
),
pp. 1-10
Persistent link: https://www.econbiz.de/10014252735
Saved in:
3
When and how sales manager feedback contributes to sales performance : the role of emotional labor and cross-selling
Shin, Yuhyung
;
Hur, Won-Moo
;
Moon, Tae Won
- In:
European journal of marketing
57
(
2023
)
2
,
pp. 599-625
Persistent link: https://www.econbiz.de/10013502597
Saved in:
4
Linking motivation, emotional labor, and service performance from a self-determination perspective
Hur, Won-Moo
;
Shin, Yuhyung
;
Moon, Tae Won
- In:
Journal of service research
25
(
2022
)
2
,
pp. 227-241
Persistent link: https://www.econbiz.de/10013268017
Saved in:
5
Impacts of customer incivility and abusive supervision on employee performance : a comparative study of the pre- and post-COVID-19 periods
Shin, Yuhyung
;
Hur, Won-Moo
;
Hwang, Hansol
- In:
Service business
16
(
2022
)
2
,
pp. 309-330
Persistent link: https://www.econbiz.de/10013273619
Saved in:
6
Impact of managerial control on the relationship between customer incivility and frontline employees' up-selling behavior
Hur, Won-Moo
;
Moon, Tae Won
;
Kim, Minsung
- In:
Service business
15
(
2021
)
4
,
pp. 639-665
Persistent link: https://www.econbiz.de/10012794103
Saved in:
7
Coworker support as a double-edged sword : a moderated mediation model of job crafting, work engagement, and job performance
Shin, Yuhyung
;
Hur, Won-Moo
;
Choi, Wook-Hee
- In:
International journal of human resource management
31
(
2020
)
11
,
pp. 1417-1438
Persistent link: https://www.econbiz.de/10012262687
Saved in:
8
When does customer CSR perception lead to customer extra-role behaviors? : the roles of customer spirituality and emotional brand attachment
Hur, Won-Moo
;
Moon, Tae Won
;
Kim, Hanna
- In:
The journal of asset management
27
(
2020
)
4
,
pp. 421-437
Persistent link: https://www.econbiz.de/10012298813
Saved in:
9
The relationship of coworker incivility to job performance and the moderating role of self-efficacy and compassion at work : the Job Demands-Resources (JD-R) approach
Rhee, Seung-Yoon
;
Hur, Won-Moo
;
Kim, Minsung
- In:
Journal of business and psychology
32
(
2017
)
6
,
pp. 711-726
Persistent link: https://www.econbiz.de/10011778127
Saved in:
10
Is all support equal? : the moderating effects of supervisor, coworker, and organizational support on the link between emotional labor and job performance
Kim, Hyun Jeong
;
Hur, Won-Moo
;
Moon, Tae Won
;
Jun, Jea-Kyoon
- In:
Business research quarterly : BRQ
20
(
2017
)
2
,
pp. 124-136
Persistent link: https://www.econbiz.de/10011719752
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