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~person:"Aparicio-Valverde, Mireia"
~person:"Weinkopf, Claudia"
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Call centre
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Aparicio-Valverde, Mireia
Weinkopf, Claudia
Doellgast, Virginia
17
Connell, Julia
14
Burgess, John
13
Holtgrewe, Ursula
13
D'Cruz, Premilla
12
Noronha, Ernesto
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Russell, Bob
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Taylor, Phil
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L'Ecuyer, Pierre
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Sauermann, Jan
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Jouini, Oualid
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Mirchandani, Kiran
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Stolletz, Raik
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Helber, Stefan
9
Schietinger, Marc
9
Heinz, Matthias
8
Jeworrek, Sabrina
8
Koole, Ger M.
8
Kumar, Anuj
8
Mertins, Vanessa
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Scholarios, Dora
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Schumacher, Heiner
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Shumsky, Robert A.
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Sutter, Matthias
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Akşin, Zeynep
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Bhulai, Sandjai
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Bittner, Susanne
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Grip, Andries de
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Hannif, Zeenobiyah
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Mandelbaum, Avishai
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Menzler-Trott, Eckart
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Pinker, Edieal J.
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Scupin, Yvonne
7
Wieland, Rainer
7
Abdullateef, Aliyu Olayemi
6
Bain, Peter
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Batt, Rosemary L.
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Cueni, Reto
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Institut Arbeit und Technik <Gelsenkirchen>
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Fachhochschule Gelsenkirchen, Institut Arbeit und Technik - Publikationen
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Arbeit und Technik : Schriftenreihe des Instituts Arbeit und Technik im Wissenschaftszentrum Nordrhein-Westfalen
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European journal of industrial relations
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Arbeiten für wenig Geld : Niedriglohnbeschäftigung in Deutschland
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Developments in the call centre industry : analysis, changes, and challenges
1
Economic and industrial democracy : EID ; an international journal
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Fachhochschule Gelsenkirchen, Institut Arbeit und Technik - Publikation
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Foliensatz zum Expertengespräch in der Hans-Böckler-Stiftung am 27. September 2002. Gelsenkirchen: Inst. Arbeit und Technik
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IAT-Report ; 8 (2002)
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ILR review : the journal of work and policy
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International advances in economic research : IAER ; an official publication of the International Atlantic Economic Society
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Jahrbuch ; 1999/2000, S. 46-60
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Workshop Emerging Patterns of Employment, Union Representation and Job Design Berlin, June 23/24, 2005
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ECONIS (ZBW)
11
USB Cologne (business full texts)
8
USB Cologne (EcoSocSci)
1
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1
The service-profit chain in call centre services
Chicu, Dorina
;
Aparicio-Valverde, Mireia
;
Ryan, Gerard
; …
- In:
Journal of service theory and practice : JSTP
26
(
2016
)
5
,
pp. 616-641
Persistent link: https://www.econbiz.de/10011599111
Saved in:
2
Human resource management in the Spanish call centre sector : the bird cage model of call centre work
Martí-Audí, Neus
;
Aparicio-Valverde, Mireia
;
Heraty, …
- In:
The international journal of human resource management
24
(
2013
)
2
,
pp. 308-329
Persistent link: https://www.econbiz.de/10009687762
Saved in:
3
Call centres' employment practices in global value networks : a view from Argentina as a receiving economy
Bono, Andrea del
;
Gorjup, María Tatiana
;
Henry, Laura
; …
- In:
Economic and industrial democracy : EID ; an …
34
(
2013
)
4
,
pp. 693-717
Persistent link: https://www.econbiz.de/10010212397
Saved in:
4
Temporary work in coordinated market economies: evidence from front-line service workplaces
Shire, Karen A.
;
Mottweiler, Hannelore
;
Schönauer, Annika
- In:
ILR review : the journal of work and policy
62
(
2008/09
)
4
,
pp. 602-617
Persistent link: https://www.econbiz.de/10003883046
Saved in:
5
Pay and working conditions in finance and utility call centres in Denmark and Germany
Sørensen, Ole Henning
;
Weinkopf, Claudia
- In:
European journal of industrial relations
15
(
2009
)
4
,
pp. 395-416
Persistent link: https://www.econbiz.de/10003916043
Saved in:
6
Collective bargaining and temporary contracts in call centre employment in Austria, Germany and Spain
Shire, Karen A.
;
Schönauer, Annika
;
Aparicio-Valverde, …
- In:
European journal of industrial relations
15
(
2009
)
4
,
pp. 437-456
Persistent link: https://www.econbiz.de/10003916053
Saved in:
7
Job quality in call centers in Germany
Weinkopf, Claudia
- In:
International labour review
148
(
2009
)
4
,
pp. 395-411
Persistent link: https://www.econbiz.de/10003949350
Saved in:
8
An examination of the quality of jobs in the call center industry
Aparicio-Valverde, Mireia
;
Ryan, Gerard
;
Gorjup, María …
- In:
International advances in economic research : IAER ; an …
13
(
2007
)
2
,
pp. 146-156
Persistent link: https://www.econbiz.de/10003787744
Saved in:
9
Löhne im Kundenservice unter Druck: Beschäftigte in Call Centern
Weinkopf, Claudia
- In:
Arbeiten für wenig Geld : Niedriglohnbeschäftigung in …
,
(pp. 106-141)
.
2007
Persistent link: https://www.econbiz.de/10003576169
Saved in:
10
Zwischen Kosteneffizienz und Servicequalität : Personalmanagement in Call-Centern und im Handel
Bittner, Susanne
;
Schietinger, Marc
;
Weinkopf, Claudia
-
2002
-
1. Aufl.
Persistent link: https://www.econbiz.de/10001693768
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