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~person:"Bachrach, Daniel G."
~person:"Galetzka, Mirjam"
~person:"Knechel, W. Robert"
~subject:"Dienstleistungsqualität"
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Search: subject_exact:"KPI (Key performance indicator)"
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Dienstleistungsqualität
Performance measurement
6
Performance-Messung
6
Service quality
6
Firm performance
2
Measurement
2
Messung
2
Scale development
2
Scale validation
2
Social capital
2
Sozialkapital
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Unternehmenserfolg
2
Arbeitsgruppe
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Arbeitsleistung
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Arbeitszufriedenheit
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Betriebliche Kennzahl
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Business services
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Cleanliness
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Consumer behaviour
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Customer satisfaction
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Experience
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Financial audit
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Financial ratio
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Financial statement audit
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Hospital
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Hospitality
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Investments in team social capital
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Jahresabschlussprüfung
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Job performance
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Job satisfaction
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Knowledge management
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Konsumentenverhalten
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Krankenhaus
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Kundenzufriedenheit
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Bachrach, Daniel G.
Galetzka, Mirjam
Knechel, W. Robert
Shahin, Arash
6
Ukko, Juhani
6
Park, Sang-June
4
Pekkola, Sanna
4
Asif, Muhammad
3
Dabestani, Reza
3
Lyu, Yijing
3
Saunila, Minna
3
Shirouyehzad, Hadi
3
Ye, Yijiao
3
Yi, Youjae
3
Zhou, Xing
3
Ahmed, Zahir
2
Arulraj, A.
2
Aryee, Samuel
2
Bastl, Marko
2
Burgess, James Francis
2
Chua, Chew Lian
2
Dun, Zanna van
2
Franceschini, Fiorenzo
2
Ha Nam Khanh, Giao
2
He, Zhen
2
Henseler, Jörg
2
Hitchcock, Michael
2
Johnson, Mark
2
Jolly, Phillip M.
2
Jones, Howard
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Karatzas, Antonios
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Kashif Hussain
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Kwan, Ho Kwong
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Ladhari, Riadh
2
Lai, Ivan K. W.
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Li, Weiwen
2
Liu, Yi-de
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Martinez, Jose Vicente
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Nehme, Rabih
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International journal of hospitality management
2
Accounting, organizations and society : an international journal devoted to the behavioural, organizational and social aspects of accounting
1
Auditing : a journal of practice & theory
1
Industrial marketing management : the international journal for industrial and high-tech firms
1
Journal of business research : JBR
1
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ECONIS (ZBW)
6
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Investments in auditor-provided non-audit services and future operating performance
Ciconte, William
;
Knechel, W. Robert
;
Mayberry, Michael A.
- In:
Auditing : a journal of practice & theory
41
(
2022
)
2
,
pp. 141-164
Persistent link: https://www.econbiz.de/10013346676
Saved in:
2
Measuring perceived cleanliness in service environments : scale development and validation
Vos, Martijn C.
;
Galetzka, Mirjam
;
Mobach, Mark P.
; …
- In:
International journal of hospitality management
83
(
2019
),
pp. 11-18
Persistent link: https://www.econbiz.de/10012121900
Saved in:
3
Intangible sales team resources : investing in team social capital and transactive memory for market-driven behaviors, norms and performance
Bachrach, Daniel G.
;
Mullins, Ryan R.
;
Rapp, Adam A.
- In:
Industrial marketing management : the international …
62
(
2017
),
pp. 88-99
Persistent link: https://www.econbiz.de/10011707070
Saved in:
4
Measuring the experience of hospitality : scale development and validation
Pijls, Ruth
;
Groen, Brenda H.
;
Galetzka, Mirjam
;
Pruyn, Ad
- In:
International journal of hospitality management
67
(
2017
),
pp. 125-133
Persistent link: https://www.econbiz.de/10011785179
Saved in:
5
Measurement of organizational investments in social capital : the service employee perspective
Ellinger, Alexander E.
;
Elmadağ Baş, Ayşe Banu
; …
- In:
Journal of business research : JBR
64
(
2011
)
6
,
pp. 572-578
Persistent link: https://www.econbiz.de/10008988789
Saved in:
6
The effect of benchmarked performance measures and strategic analysis on auditors' risk assessments and mental models
Knechel, W. Robert
;
Salterio, Steven E.
; …
- In:
Accounting, organizations and society : an …
35
(
2010
)
3
,
pp. 316-333
Persistent link: https://www.econbiz.de/10003976369
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