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~person:"Back, Ki-Joon"
~person:"Folse, Judith Anne Garretson"
~person:"Herter, Márcia Maurer"
~subject:"Beziehungsmarketing"
~subject:"Customer satisfaction"
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Search: subject_exact:"Einfühlungsvermögen"
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Beziehungsmarketing
Customer satisfaction
Emotion
19
Consumer behaviour
14
Konsumentenverhalten
14
Relationship marketing
10
Kundenzufriedenheit
6
Brand management
4
Emotions
4
Markenführung
4
Brand
3
Cognition
3
Customer service
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Einzelhandel
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Gratitude
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Back, Ki-Joon
Folse, Judith Anne Garretson
Herter, Márcia Maurer
Han, Heesup
14
Prayag, Girish
7
Vázquez Casielles, Rodolfo
7
Bagozzi, Richard P.
6
Barnes, Donald C.
6
Chebat, Jean-Charles
6
Hosany, Sameer
6
Hyun, Sunghyup Sean
6
Ladhari, Riadh
6
Mattila, Anna S.
6
Qu, Hailin
6
Ahn, Jiseon
5
Babin, Barry J.
5
Hanks, Lydia
5
Hur, Won-Moo
5
Lee, Choong-Ki
5
Loureiro, Sandra Maria Correia
5
Medler-Liraz, Hana
5
Moon, Tae Won
5
Ribeiro, Manuel Alector
5
Rust, Roland T.
5
Vinh Van Thai
5
Alnawas, Ibrahim
4
Bock, Dora E.
4
Cai, Ruiying
4
Du, Jiangang
4
Fan, Xiucheng
4
Groth, Markus
4
Huan, Tzung-cheng
4
Hussain, Khalid
4
Jani, Dev
4
Junaid, Muhammad
4
Kemp, Elyria
4
Koenig-Lewis, Nicole
4
Lee, Lindsey
4
Madera, Juan M.
4
Miao, Li
4
Palmer, Adrian
4
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Journal of business research : JBR
3
International journal of hospitality management
1
International journal of retail & distribution management
1
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
1
Journal of retailing and consumer services
1
Journal of service research : JSR
1
Journal of travel and tourism marketing
1
Marketing intelligence & planning
1
The journal of personal selling & sales management : JPSSM
1
The journal of services marketing
1
The service industries journal
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ECONIS (ZBW)
13
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1
Retail crowding : meta-analysis of contextual and cultural moderators
Santini, Fernando de Oliveira
;
Ladeira, Wagner Junior
; …
- In:
Marketing intelligence & planning
40
(
2022
)
1
,
pp. 57-71
Persistent link: https://www.econbiz.de/10013172890
Saved in:
2
Effect of cognitive engagement on the development of brand love in a hotel context
Shin, Minjung
;
Back, Ki-Joon
- In:
Journal of hospitality & tourism research : JHTR ; the …
44
(
2020
)
2
,
pp. 328-350
Persistent link: https://www.econbiz.de/10012201358
Saved in:
3
Examining the effects of mutual information sharing and relationship empathy : a social penetration theory perspective
Mangus, Stephanie M.
;
Bock, Dora E.
;
Jones, Eli
;
Folse, …
- In:
Journal of business research : JBR
109
(
2020
),
pp. 375-384
Persistent link: https://www.econbiz.de/10012238083
Saved in:
4
The structural effects of affective and cognitive elaboration in formation of customer-brand relationship
Ahn, Jiseon
;
Back, Ki-Joon
- In:
The service industries journal
40
(
2020
)
3/4
,
pp. 226-242
Persistent link: https://www.econbiz.de/10012208488
Saved in:
5
A new dualistic approach to brand attitude : the role of passion among integrated resort customers
Ahn, Jiseon
;
Back, Ki-Joon
;
Lee, Choong-Ki
- In:
International journal of hospitality management
78
(
2019
),
pp. 261-267
Persistent link: https://www.econbiz.de/10012012757
Saved in:
6
Influence of brand relationship on customer attitude toward integrated resort brands : a cognitive, affective, and conative perspective
Ahn, Jiseon
;
Back, Ki-Joon
- In:
Journal of travel and tourism marketing
35
(
2018
)
4
,
pp. 449-460
Persistent link: https://www.econbiz.de/10011917922
Saved in:
7
Gratitude in buyer-seller relationships : a dyadic investigation
Mangus, Stephanie M.
;
Bock, Dora E.
;
Jones, Eli
;
Folse, …
- In:
The journal of personal selling & sales management : JPSSM
37
(
2017
)
3
,
pp. 250-267
Persistent link: https://www.econbiz.de/10011753793
Saved in:
8
Gratitude in service encounters : implications for building loyalty
Bock, Dora Elizabeth
;
Folse, Judith Anne Garretson
; …
- In:
The journal of services marketing
30
(
2016
)
3
,
pp. 341-358
Persistent link: https://www.econbiz.de/10011524416
Saved in:
9
When frontline employee behavior backfires : distinguishing between customer gratitude and indebtedness and their impact on relational behaviors
Bock, Dora E.
;
Folse, Judith Anne Garretson
;
Black, …
- In:
Journal of service research : JSR
19
(
2016
)
3
,
pp. 322-336
Persistent link: https://www.econbiz.de/10011665447
Saved in:
10
The road to customer loyalty paved with service customization
Bock, Dora E.
;
Magnus, Stephanie M.
;
Folse, Judith Anne …
- In:
Journal of business research : JBR
69
(
2016
)
10
,
pp. 3923-3932
Persistent link: https://www.econbiz.de/10011553788
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