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~person:"Bajpai, Naval"
~person:"Wieseke, Jan"
~subject:"Emotion"
~type_genre:"Article in journal"
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Emotion
Beziehungsmarketing
24
Relationship marketing
24
Consumer behaviour
12
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12
Salespeople
10
Verkaufspersonal
10
Customer satisfaction
9
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customer satisfaction
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personal selling
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Bajpai, Naval
Wieseke, Jan
Han, Heesup
7
Ahn, Jiseon
5
Babin, Barry J.
5
Barnes, Donald C.
5
Folse, Judith Anne Garretson
5
Hur, Won-Moo
5
Qu, Hailin
5
Alnawas, Ibrahim
4
Back, Ki-Joon
4
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4
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4
Hussain, Khalid
4
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4
Moon, Tae Won
4
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4
Sarkar, Abhigyan
4
Woosnam, Kyle Maurice
4
Ahuvia, Aaron
3
Chebat, Jean-Charles
3
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3
Fetscherin, Marc
3
Groth, Markus
3
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3
Hou, Fujun
3
Hussein, Ananda Sabil
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Iglesias, Oriol
3
Kemp, Elyria
3
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Kim, Taegoo
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Lee, Choong-Ki
3
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Madadi, Rozbeh
3
Mallya, Jyothi
3
Mattila, Anna S.
3
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3
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International journal of electronic marketing and retailing : IJEMR
2
Journal of relationship marketing : innovations and enhancements for customer service, relations, and satisfaction
1
Journal of service research : JSR
1
The journal of personal selling & sales management : JPSSM
1
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ECONIS (ZBW)
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1
Factors underlying brand trust for affecting brand love leading to customers' purchase intention in Indian hypermarkets
Deependra Singh
;
Bajpai, Naval
;
Kulshreshtha, Kushagra
- In:
International journal of electronic marketing and …
12
(
2021
)
3
,
pp. 254-284
Persistent link: https://www.econbiz.de/10012598426
Saved in:
2
Brand experience-brand love relationship for Indian hypermarket brands : the moderating role of customer personality traits
Deependra Singh
;
Bajpai, Naval
;
Kulshreshtha, Kushagra
- In:
Journal of relationship marketing : innovations and …
20
(
2021
)
1
,
pp. 20-41
Persistent link: https://www.econbiz.de/10012483395
Saved in:
3
Classifying customer "wow", "aha", and "cool" affect through arousal : a study on mobile users
Dubey, Prince
;
Bajpai, Naval
;
Guha, Sanjay
- In:
International journal of electronic marketing and …
9
(
2018
)
1
,
pp. 37-58
Persistent link: https://www.econbiz.de/10011849117
Saved in:
4
The risky side of inspirational appeals in personal selling : when do customers infer ulterior salesperson motives?
Alavi, Sascha
;
Habel, Johannes
;
Schmitz, Christian
; …
- In:
The journal of personal selling & sales management : JPSSM
38
(
2018
)
3
,
pp. 323-343
Persistent link: https://www.econbiz.de/10011963039
Saved in:
5
On the role of empathy in customer-employee interactions
Wieseke, Jan
;
Geigenmüller, Anja
;
Kraus, Florian
- In:
Journal of service research : JSR
15
(
2012
)
3
,
pp. 316-331
Persistent link: https://www.econbiz.de/10009578288
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