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~person:"Balaji, M. S."
~person:"Bruhn, Manfred"
~person:"Gravelle, Hugh"
~person:"Mattila, Anna S."
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Search: subject_exact:"Service quality"
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Dienstleistungsqualität
142
Service quality
142
Beziehungsmarketing
48
Relationship marketing
48
Consumer behaviour
45
Konsumentenverhalten
45
Qualitätsmanagement
38
Customer satisfaction
37
Kundenzufriedenheit
37
Quality management
36
Theorie
28
Theory
28
Beschwerdemanagement
24
Complaint management
24
Dienstleistungsbetrieb
21
Großbritannien
18
United Kingdom
18
Dienstleistungsmanagement
15
Hospital
15
Krankenhaus
15
Service management
15
Competition
13
Wettbewerb
13
Gesundheitswesen
12
Health care system
12
Customer service
11
Kundenservice
11
Strategic management control
11
Strategisches Controlling
11
Dienstleistung
10
Deutschland
9
Gastronomie
9
Germany
9
Gesundheitsversorgung
9
Health care
9
Patienten
9
Patients
9
Product quality
9
Produktqualität
9
Quality
9
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Undetermined
52
Free
20
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Article
97
Book / Working Paper
45
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Article in journal
82
Aufsatz in Zeitschrift
82
Arbeitspapier
19
Graue Literatur
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Non-commercial literature
19
Working Paper
19
Aufsatz im Buch
15
Book section
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Lehrbuch
7
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7
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6
Handbuch
6
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4
Collection of articles of several authors
4
Sammelwerk
4
Bibliografie enthalten
3
Bibliography included
3
Case study
1
Fallstudie
1
Fallstudiensammlung
1
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1
Ratgeber
1
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Language
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English
100
German
42
Author
All
Balaji, M. S.
Bruhn, Manfred
Gravelle, Hugh
Mattila, Anna S.
Siciliani, Luigi
72
Propper, Carol
52
Straume, Odd Rune
48
Hanushek, Eric Alan
44
Han, Heesup
42
Rivkin, Steven G.
42
Prybutok, Victor R.
40
Brekke, Kurt R.
33
Prentice, Catherine
32
Pathak, Parag A.
29
Hanushek, Eric A.
28
McColl-Kennedy, Janet R.
28
Rockoff, Jonah E.
28
Staiger, Douglas
28
Shahin, Arash
27
Usman, Osly
27
Figlio, David N.
25
Edvardsson, Bo
24
Kane, Thomas J.
24
Van Reenen, John
23
Knechel, W. Robert
22
Gaynor, Martin
21
Grabowski, David C.
21
Gruber, Jonathan
21
Li, Chan
21
Sharma, Piyush
21
Das, Jishnu
20
Kain, John F.
20
Michas, Paul N.
19
Zhang, Min
19
Benkenstein, Martin
18
Chi, Wuchun
18
Lisic, Ling Lei
18
Omer, Thomas C.
18
Wirtz, Jochen
18
Witell, Lars
18
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Springer-Verlag GmbH
2
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CHE research paper
13
International journal of hospitality management
11
Journal of business research : JBR
9
Journal of health economics
4
Dienstleistungsqualität : Konzepte - Methoden - Erfahrungen
3
International journal of contemporary hospitality management
3
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
3
Journal of hospitality marketing & management
3
Marketing : ZFP ; journal of research and management
3
SpringerLink / Bücher
3
The journal of services marketing
3
European journal of marketing : EJM
2
Industrial marketing management : the international journal for industrial and high-tech firms
2
Journal of service research
2
Journal of travel and tourism marketing
2
Kredit und Kapital
2
Melbourne Institute working paper series
2
Qualitätsmanagement im Dienstleistungsbereich : Assessment - Sicherung - Entwicklung
2
Regional science & urban economics
2
Services marketing quarterly
2
The Cornell hospitality quarterly
2
The economic journal : the journal of the Royal Economic Society
2
Wissenschaft & Praxis
2
Cornell hospitality quarterly : CQ
1
Der Markt : international journal of marketing
1
Discussion paper / Centre for Economic Policy Research
1
Discussion papers in economics
1
Economic modelling
1
Economics discussion paper series : EDP
1
Forum Dienstleistungsmanagement
1
Handbook of hospitality marketing management
1
Handelsforschung
1
Health economics
1
International journal of pharmaceutical and healthcare marketing : IJPHM
1
International journal of retail & distribution management
1
Journal of business economics : JBE
1
Journal of consumer marketing
1
Journal of customer behaviour
1
Journal of economic behavior & organization : JEBO
1
Journal of global marketing
1
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ECONIS (ZBW)
142
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142
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1
Moderating role of consumers' attachment style on post-recovery satisfaction behavior
Sidhu, Sarabjit Kaur
;
Fon Sim Ong
;
Balaji, M. S.
- In:
Journal of relationship marketing : innovations and …
22
(
2023
)
4
,
pp. 354-380
Persistent link: https://www.econbiz.de/10014422333
Saved in:
2
Paying for health gains
Siciliani, Luigi
;
Gaughan, James
;
Gutacker, Nils
; …
-
2021
Persistent link: https://www.econbiz.de/10013169451
Saved in:
3
Does quality affect choice of family physician? : evidence from patients changing general practice without changing address
Empel, Giovanni van
;
Gravelle, Hugh
;
Santos, Rita
- In:
Economic modelling
126
(
2023
),
pp. 1-9
Persistent link: https://www.econbiz.de/10014463172
Saved in:
4
Quality Management for Services : Handbook for Successful Quality Management. Principles - Concepts - Methods
Bruhn, Manfred
-
2023
Basics of quality management for services -- Analysis of service quality -- Planning and control of quality management for services -- Implementation of quality management for services -- Quality controlling for services.
Persistent link: https://www.econbiz.de/10014318543
Saved in:
5
Impact of failure severity levels on satisfaction and behavior : from the perspectives of justice theory and regulatory focus theory
Sidhu, Sarabjit Kaur
;
Fon Sim Ong
;
Balaji, M. S.
- In:
Journal of consumer marketing
40
(
2023
)
4
,
pp. 535-547
Persistent link: https://www.econbiz.de/10014276019
Saved in:
6
Robots at your service : value facilitation and value co-creation in restaurants
Zhang, Xiya
;
Balaji, M. S.
;
Jiang, Yangyang
- In:
International journal of contemporary hospitality management
34
(
2022
)
5
,
pp. 2004-2025
Persistent link: https://www.econbiz.de/10013412133
Saved in:
7
Would you like to add a gratuity? : when explicit requests hamper tipping
Dyussembayeva, Shynar
;
Viglia, Giampaolo
;
Nieto-Garcia, …
- In:
Journal of business research : JBR
139
(
2022
),
pp. 908-917
Persistent link: https://www.econbiz.de/10013194295
Saved in:
8
Customer-perceived value influence on luxury hotel purchase intention among potential customers
Jiang, Yangyang
;
Zhang, Xiya
;
Balaji, M. S.
- In:
Tourism analysis : an interdisciplinary tourism & …
27
(
2022
)
4
,
pp. 559-566
Persistent link: https://www.econbiz.de/10013552661
Saved in:
9
Effects of market structure and patient choice on hospital quality for planned patients
Moscelli, Giuseppe
;
Gravelle, Hugh
;
Siciliani, Luigi
-
2019
Persistent link: https://www.econbiz.de/10011987241
Saved in:
10
Spatial competition and quality : evidence from the English family doctor market
Gravelle, Hugh
;
Liu, Dan
;
Propper, Carol
;
Santos, Rita
-
2018
Persistent link: https://www.econbiz.de/10011898484
Saved in:
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