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~person:"Balaji, M. S."
~person:"Francis, Jere R."
~person:"Mattila, Anna S."
~type_genre:"Article in journal"
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Search: subject_exact:"Qualität von Dienstleistungen"
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Dienstleistungsqualität
64
Service quality
64
Consumer behaviour
37
Konsumentenverhalten
37
Customer satisfaction
34
Kundenzufriedenheit
34
Beziehungsmarketing
27
Relationship marketing
27
Beschwerdemanagement
24
Complaint management
24
Gastronomie
9
Restaurant industry
9
Customer service
8
Financial audit
8
Kundenservice
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Service failure
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Wirtschaftsprüfung
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Hotel industry
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Hotellerie
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Viral marketing
6
Virales Marketing
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Service recovery
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USA
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United States
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service failure
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service recovery
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Arbeitszufriedenheit
3
Betriebliche Wertschöpfung
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Dienstleistungssektor
3
Emotion
3
Gastgewerbe
3
Hospitality industry
3
Interaction quality
3
Job satisfaction
3
Lieferantenmanagement
3
Robot
3
Roboter
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Selbstbedienung
3
Self-service
3
Service industry
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64
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Article in journal
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64
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English
64
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Balaji, M. S.
Francis, Jere R.
Mattila, Anna S.
Han, Heesup
42
Prybutok, Victor R.
39
Prentice, Catherine
32
McColl-Kennedy, Janet R.
26
Shahin, Arash
26
Edvardsson, Bo
22
Siciliani, Luigi
20
Knechel, W. Robert
19
Sharma, Piyush
19
Witell, Lars
18
Hanushek, Eric Alan
17
Jang, Soocheong
17
Marimon, Frederic
17
Gong, Taeshik
16
Hyun, Sunghyup Sean
16
Klaus, Philipp
16
Wong, IpKin Anthony
16
Zhang, Min
16
Gil Saura, Irene
15
Gustafsson, Anders
15
Gravelle, Hugh
14
Guchait, Priyanko
14
Ladhari, Riadh
14
Line, Nathaniel D.
14
Park, Jungkun
14
Patterson, Paul G.
14
Qu, Hailin
14
Bilgihan, Anil
13
Grégoire, Yany
13
Gursoy, Dogan
13
Karatepe, Osman M.
13
Kim, Woo Gon
13
McFadden, Kathleen L.
13
O'Cass, Aron
13
Quach, Sara
13
Raman, Krishnamurthy K.
13
So, Kevin Kam Fung
13
Sreejesh, S.
13
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International journal of hospitality management
11
Journal of business research : JBR
9
International journal of contemporary hospitality management
3
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
3
Journal of hospitality marketing & management
3
The accounting review : a publication of the American Accounting Association
3
The journal of services marketing
3
Auditing : a journal of practice & theory
2
European journal of marketing : EJM
2
Journal of service research
2
Journal of travel and tourism marketing
2
Services marketing quarterly
2
The Cornell hospitality quarterly
2
Contemporary accounting research : a journal of the Canadian Academic Accounting Association
1
Cornell hospitality quarterly : CQ
1
Industrial marketing management : the international journal for industrial and high-tech firms
1
International journal of retail & distribution management
1
Journal of accounting, auditing & finance : JAAF
1
Journal of consumer marketing
1
Journal of global marketing
1
Journal of international consumer marketing
1
Journal of relationship marketing : innovations and enhancements for customer service, relations, and satisfaction
1
Journal of retailing
1
Journal of service management
1
Journal of strategic marketing
1
Marketing intelligence & planning
1
Technological forecasting & social change : an international journal
1
The British accounting review : the journal of the British Accounting Association
1
The service industries journal
1
Tourism analysis : an interdisciplinary tourism & hospitality journal
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ECONIS (ZBW)
64
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1
Moderating role of consumers' attachment style on post-recovery satisfaction behavior
Sidhu, Sarabjit Kaur
;
Fon Sim Ong
;
Balaji, M. S.
- In:
Journal of relationship marketing : innovations and …
22
(
2023
)
4
,
pp. 354-380
Persistent link: https://www.econbiz.de/10014422333
Saved in:
2
Do high-quality auditors improve non-GAAP reporting?
Feng, Zhuoan
;
Francis, Jere R.
;
Shan, Yaowen
;
Taylor, …
- In:
The accounting review : a publication of the American …
98
(
2023
)
1
,
pp. 215-250
Persistent link: https://www.econbiz.de/10014234223
Saved in:
3
Going big, going small : a perspective on strategies for researching audit quality
Francis, Jere R.
- In:
The British accounting review : the journal of the …
55
(
2023
)
2
,
pp. 1-15
Persistent link: https://www.econbiz.de/10014284662
Saved in:
4
Impact of failure severity levels on satisfaction and behavior : from the perspectives of justice theory and regulatory focus theory
Sidhu, Sarabjit Kaur
;
Fon Sim Ong
;
Balaji, M. S.
- In:
Journal of consumer marketing
40
(
2023
)
4
,
pp. 535-547
Persistent link: https://www.econbiz.de/10014276019
Saved in:
5
Robots at your service : value facilitation and value co-creation in restaurants
Zhang, Xiya
;
Balaji, M. S.
;
Jiang, Yangyang
- In:
International journal of contemporary hospitality management
34
(
2022
)
5
,
pp. 2004-2025
Persistent link: https://www.econbiz.de/10013412133
Saved in:
6
Would you like to add a gratuity? : when explicit requests hamper tipping
Dyussembayeva, Shynar
;
Viglia, Giampaolo
;
Nieto-Garcia, …
- In:
Journal of business research : JBR
139
(
2022
),
pp. 908-917
Persistent link: https://www.econbiz.de/10013194295
Saved in:
7
Customer-perceived value influence on luxury hotel purchase intention among potential customers
Jiang, Yangyang
;
Zhang, Xiya
;
Balaji, M. S.
- In:
Tourism analysis : an interdisciplinary tourism & …
27
(
2022
)
4
,
pp. 559-566
Persistent link: https://www.econbiz.de/10013552661
Saved in:
8
The relative importance of auditor characteristics versus client factors in explaining audit quality
Cameran, Mara
;
Campa, Domenico
;
Francis, Jere R.
- In:
Journal of accounting, auditing & finance : JAAF
37
(
2022
)
4
,
pp. 751-776
Persistent link: https://www.econbiz.de/10013389060
Saved in:
9
Recover from a service failure : the differential effects of brand betrayal and brand disappointment on an exclusive brand offering
Teck Ming Tan
;
Balaji, M. S.
;
Oikarinen, Eeva-Liisa
; …
- In:
Journal of business research : JBR
123
(
2021
),
pp. 126-139
Persistent link: https://www.econbiz.de/10012430477
Saved in:
10
In darkness we seek light : the impact of focal and general lighting designs on customers' approach intentions toward restaurants
Wu, Luorong
;
He, Zeya
;
King, Ceridwyn
;
Mattila, Anna S.
- In:
International journal of hospitality management
92
(
2021
),
pp. 1-10
Persistent link: https://www.econbiz.de/10012425246
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