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~person:"Balaji, M. S."
~person:"Gaynor, Martin"
~person:"Gravelle, Hugh"
~source:"econis"
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Search: subject_exact:"Service quality"
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Dienstleistungsqualität
75
Service quality
75
Großbritannien
31
United Kingdom
31
Gesundheitswesen
30
Health care system
30
Hospital
29
Krankenhaus
29
Consumer behaviour
26
Konsumentenverhalten
26
Competition
20
Wettbewerb
20
Customer satisfaction
14
Kundenzufriedenheit
14
Beziehungsmarketing
11
Relationship marketing
11
Gesundheitsversorgung
9
Health care
9
Patienten
9
Patients
9
Quality
9
Physicians
8
Ärzte
8
Elasticity
7
Elastizität
7
Gesundheitsreform
7
Health care reform
7
Product quality
7
Productivity
7
Produktivität
7
Produktqualität
7
Beschwerdemanagement
6
Complaint management
6
Fusion
6
Merger
6
Political goal
6
Politisches Ziel
6
Welfare analysis
6
Wohlfahrtsanalyse
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32
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Graue Literatur
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English
75
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Balaji, M. S.
Gaynor, Martin
Gravelle, Hugh
Siciliani, Luigi
72
Propper, Carol
52
Bruhn, Manfred
49
Straume, Odd Rune
48
Hanushek, Eric Alan
44
Han, Heesup
42
Rivkin, Steven G.
42
Prybutok, Victor R.
40
Mattila, Anna S.
39
Brekke, Kurt R.
33
Prentice, Catherine
32
Pathak, Parag A.
29
Hanushek, Eric A.
28
Rockoff, Jonah E.
28
Staiger, Douglas
28
McColl-Kennedy, Janet R.
27
Shahin, Arash
27
Usman, Osly
27
Figlio, David N.
25
Edvardsson, Bo
24
Kane, Thomas J.
24
Van Reenen, John
23
Knechel, W. Robert
22
Grabowski, David C.
21
Gruber, Jonathan
21
Li, Chan
21
Sharma, Piyush
21
Das, Jishnu
20
Kain, John F.
20
Michas, Paul N.
19
Zhang, Min
19
Benkenstein, Martin
18
Chi, Wuchun
18
Lisic, Ling Lei
18
Omer, Thomas C.
18
Wirtz, Jochen
18
Witell, Lars
18
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National Bureau of Economic Research
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CHE research paper
13
Journal of business research : JBR
5
Journal of health economics
5
Discussion paper / Centre for Economic Policy Research
3
NBER Working Paper
3
NBER working paper series
3
Working paper / National Bureau of Economic Research, Inc.
3
Working papers / Centre for Market and Public Organisation
3
European journal of marketing : EJM
2
Melbourne Institute working paper series
2
Regional science & urban economics
2
The American economic review
2
The economic journal : the journal of the Royal Economic Society
2
Discussion paper
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1
Economics discussion paper series : EDP
1
Economie publique : revue de l'Institut d'Economie Publique
1
Foundations and trends in microeconomics
1
Health economics
1
Industrial marketing management : the international journal for industrial and high-tech firms
1
International journal of contemporary hospitality management
1
International journal of hospitality management
1
Journal of consumer marketing
1
Journal of economic behavior & organization : JEBO
1
Journal of relationship marketing : innovations and enhancements for customer service, relations, and satisfaction
1
Journal of strategic marketing
1
Marketing intelligence & planning
1
Melbourne Institute Working Paper
1
Oxford economic papers
1
Technological forecasting & social change : an international journal
1
The Cornell hospitality quarterly
1
The European journal of health economics : HEPAC ; health economics in prevention and care
1
The School of Economics Discussion Paper Series 1218, Economics, The University of Manchester
1
The journal of industrial economics
1
The service industries journal
1
Tourism analysis : an interdisciplinary tourism & hospitality journal
1
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ECONIS (ZBW)
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1
Moderating role of consumers' attachment style on post-recovery satisfaction behavior
Sidhu, Sarabjit Kaur
;
Fon Sim Ong
;
Balaji, M. S.
- In:
Journal of relationship marketing : innovations and …
22
(
2023
)
4
,
pp. 354-380
Persistent link: https://www.econbiz.de/10014422333
Saved in:
2
Paying for health gains
Siciliani, Luigi
;
Gaughan, James
;
Gutacker, Nils
; …
-
2021
Persistent link: https://www.econbiz.de/10013169451
Saved in:
3
Does quality affect choice of family physician? : evidence from patients changing general practice without changing address
Empel, Giovanni van
;
Gravelle, Hugh
;
Santos, Rita
- In:
Economic modelling
126
(
2023
),
pp. 1-9
Persistent link: https://www.econbiz.de/10014463172
Saved in:
4
Impact of failure severity levels on satisfaction and behavior : from the perspectives of justice theory and regulatory focus theory
Sidhu, Sarabjit Kaur
;
Fon Sim Ong
;
Balaji, M. S.
- In:
Journal of consumer marketing
40
(
2023
)
4
,
pp. 535-547
Persistent link: https://www.econbiz.de/10014276019
Saved in:
5
Robots at your service : value facilitation and value co-creation in restaurants
Zhang, Xiya
;
Balaji, M. S.
;
Jiang, Yangyang
- In:
International journal of contemporary hospitality management
34
(
2022
)
5
,
pp. 2004-2025
Persistent link: https://www.econbiz.de/10013412133
Saved in:
6
Customer-perceived value influence on luxury hotel purchase intention among potential customers
Jiang, Yangyang
;
Zhang, Xiya
;
Balaji, M. S.
- In:
Tourism analysis : an interdisciplinary tourism & …
27
(
2022
)
4
,
pp. 559-566
Persistent link: https://www.econbiz.de/10013552661
Saved in:
7
Effects of market structure and patient choice on hospital quality for planned patients
Moscelli, Giuseppe
;
Gravelle, Hugh
;
Siciliani, Luigi
-
2019
Persistent link: https://www.econbiz.de/10011987241
Saved in:
8
Spatial competition and quality : evidence from the English family doctor market
Gravelle, Hugh
;
Liu, Dan
;
Propper, Carol
;
Santos, Rita
-
2018
Persistent link: https://www.econbiz.de/10011898484
Saved in:
9
Recover from a service failure : the differential effects of brand betrayal and brand disappointment on an exclusive brand offering
Teck Ming Tan
;
Balaji, M. S.
;
Oikarinen, Eeva-Liisa
; …
- In:
Journal of business research : JBR
123
(
2021
),
pp. 126-139
Persistent link: https://www.econbiz.de/10012430477
Saved in:
10
The antecedents and consequences of value co-creation behaviors in a hotel setting : a two-country study
Roy, Sanjit
;
Balaji, M. S.
;
Soutar, Geoffrey N.
;
Jiang, …
- In:
The Cornell hospitality quarterly
61
(
2020
)
3
,
pp. 353-368
Persistent link: https://www.econbiz.de/10012259308
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