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~person:"Balaji, M. S."
~person:"Prybutok, Victor R."
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Search: subject:"Service quality"
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Dienstleistungsqualität
59
Service quality
59
Customer satisfaction
35
Kundenzufriedenheit
35
Consumer behaviour
25
Konsumentenverhalten
25
Beziehungsmarketing
20
Relationship marketing
20
Quality management
13
Qualitätsmanagement
13
Beschwerdemanagement
10
Complaint management
10
Fast-food industry
8
Schnellgastronomie
8
Product quality
7
Produktqualität
7
USA
7
United States
7
Gastronomie
6
Hospital
6
Krankenhaus
6
PLS-SEM
6
Restaurant industry
6
Service failure
6
Viral marketing
5
Virales Marketing
5
service quality
5
Confidence
4
Customer service
4
Kundenservice
4
Perception
4
Vertrauen
4
Wahrnehmung
4
Arbeitszufriedenheit
3
Brand management
3
China
3
Comparison
3
Einzelhandel
3
Gerechtigkeit
3
Gesundheitsversorgung
3
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Undetermined
29
Free
1
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Article
56
Book / Working Paper
3
Type of publication (narrower categories)
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Article in journal
57
Aufsatz in Zeitschrift
57
Collection of articles of several authors
2
Sammelwerk
2
Aufsatz im Buch
1
Book section
1
Language
All
English
59
Author
All
Balaji, M. S.
Prybutok, Victor R.
Siciliani, Luigi
72
Propper, Carol
52
Bruhn, Manfred
49
Straume, Odd Rune
48
Hanushek, Eric Alan
44
Han, Heesup
42
Rivkin, Steven G.
42
Mattila, Anna S.
39
Gravelle, Hugh
35
Brekke, Kurt R.
33
Prentice, Catherine
33
Pathak, Parag A.
29
Hanushek, Eric A.
28
McColl-Kennedy, Janet R.
28
Rockoff, Jonah E.
28
Staiger, Douglas
28
Shahin, Arash
27
Usman, Osly
27
Figlio, David N.
25
Edvardsson, Bo
24
Kane, Thomas J.
24
Van Reenen, John
23
Knechel, W. Robert
22
Gaynor, Martin
21
Grabowski, David C.
21
Gruber, Jonathan
21
Li, Chan
21
Sharma, Piyush
21
Das, Jishnu
20
Kain, John F.
20
Michas, Paul N.
19
Zhang, Min
19
Benkenstein, Martin
18
Chi, Wuchun
18
Gil Saura, Irene
18
Lisic, Ling Lei
18
Omer, Thomas C.
18
Wirtz, Jochen
18
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Published in...
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Quality management journal : QMJ
16
International journal of services and standards
6
Journal of business research : JBR
5
Journal of retailing and consumer services
4
European journal of marketing : EJM
2
International journal of quality & reliability management
2
Journal of decision systems
2
Journal of strategic marketing
2
Operations management research : OMR ; advancing practice through theory
2
Industrial marketing management : the international journal for industrial and high-tech firms
1
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
1
Information resources management ; Vol. 4
1
International journal of contemporary hospitality management
1
International journal of hospitality management
1
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
1
International journal of quality and service sciences
1
International journal of services and standards : IJSS
1
Journal of consumer marketing
1
Journal of relationship marketing : innovations and enhancements for customer service, relations, and satisfaction
1
Marketing intelligence & planning
1
Socio-economic planning sciences : the international journal of public sector decision-making
1
Technological forecasting & social change : an international journal
1
The Cornell hospitality quarterly
1
The service industries journal
1
Thunderbird international business review
1
Tourism analysis : an interdisciplinary tourism & hospitality journal
1
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ECONIS (ZBW)
59
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1
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10
of
59
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articles prioritized
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date (oldest first)
1
Moderating role of consumers' attachment style on post-recovery satisfaction behavior
Sidhu, Sarabjit Kaur
;
Fon Sim Ong
;
Balaji, M. S.
- In:
Journal of relationship marketing : innovations and …
22
(
2023
)
4
,
pp. 354-380
Persistent link: https://www.econbiz.de/10014422333
Saved in:
2
An empirical investigation of factors that drive a user decision to continue using cloud storage services
Liu, Xiaotong
;
Prybutok, Victor R.
- In:
Journal of decision systems
30
(
2021
)
1
,
pp. 4-26
Persistent link: https://www.econbiz.de/10012513829
Saved in:
3
The value of visual quality and
service
quality
to augmented reality enabled mobile shopping experience
David, Alsius
;
Senn, William D.
;
Peak, Daniel A.
; …
- In:
Quality management journal : QMJ
28
(
2021
)
3
,
pp. 116-127
Persistent link: https://www.econbiz.de/10012584868
Saved in:
4
Impact of failure severity levels on satisfaction and behavior : from the perspectives of justice theory and regulatory focus theory
Sidhu, Sarabjit Kaur
;
Fon Sim Ong
;
Balaji, M. S.
- In:
Journal of consumer marketing
40
(
2023
)
4
,
pp. 535-547
Persistent link: https://www.econbiz.de/10014276019
Saved in:
5
Robots at your service : value facilitation and value co-creation in restaurants
Zhang, Xiya
;
Balaji, M. S.
;
Jiang, Yangyang
- In:
International journal of contemporary hospitality management
34
(
2022
)
5
,
pp. 2004-2025
Persistent link: https://www.econbiz.de/10013412133
Saved in:
6
Customer-perceived value influence on luxury hotel purchase intention among potential customers
Jiang, Yangyang
;
Zhang, Xiya
;
Balaji, M. S.
- In:
Tourism analysis : an interdisciplinary tourism & …
27
(
2022
)
4
,
pp. 559-566
Persistent link: https://www.econbiz.de/10013552661
Saved in:
7
A higher education student
service
quality
and satisfaction model
Senn, William D.
;
Boonme, Kittipong
;
Prybutok, Gayle
; …
- In:
International journal of services and standards : IJSS
13
(
2019
)
1/2
,
pp. 129-145
Persistent link: https://www.econbiz.de/10012285546
Saved in:
8
Insights into the antecedents of fast-food purchase intention and the relative positioning of quality
Harun, Ahasan
;
Prybutok, Gayle
;
Prybutok, Victor R.
- In:
Quality management journal : QMJ
25
(
2018
)
2
,
pp. 83-100
Persistent link: https://www.econbiz.de/10011976328
Saved in:
9
Insights into the antecedents of fast-food purchase intention and the relative positioning of quality
Harun, Ahasan
;
Prybutok, Gayle
;
Prybutok, Victor R.
- In:
Quality management journal : QMJ
25
(
2018
)
2
,
pp. 83-100
Persistent link: https://www.econbiz.de/10012309488
Saved in:
10
Recover from a service failure : the differential effects of brand betrayal and brand disappointment on an exclusive brand offering
Teck Ming Tan
;
Balaji, M. S.
;
Oikarinen, Eeva-Liisa
; …
- In:
Journal of business research : JBR
123
(
2021
),
pp. 126-139
Persistent link: https://www.econbiz.de/10012430477
Saved in:
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