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~person:"Balaji, M. S."
~person:"Wieseke, Jan"
~subject:"Dienstleistungssektor"
~subject:"Sales performance"
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Dienstleistungssektor
Sales performance
Beziehungsmarketing
45
Relationship marketing
45
Consumer behaviour
22
Customer satisfaction
22
Konsumentenverhalten
22
Kundenzufriedenheit
22
Dienstleistungsqualität
16
Service quality
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5
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B-to-B-Marketing
3
Brand image
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Markenführung
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Markenimage
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Balaji, M. S.
Wieseke, Jan
Bruhn, Manfred
7
Büttgen, Marion
7
Corsten, Hans
6
Hennig-Thurau, Thorsten
6
McColl-Kennedy, Janet R.
6
Brady, Michael K.
5
Gouthier, Matthias H. J.
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Huang, Ming-Hui
5
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4
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4
Edvardsson, Bo
4
Gustafsson, Anders
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Itani, Omar S.
4
Izogo, Ernest Emeka
4
Jaakkola, Elina
4
Rho, Taeseok
4
Schmitz, Gertrud
4
Voorhees, Clay M.
4
Walsh, Gianfranco
4
Ahn, Jinwoo
3
Aksoy, Lerzan
3
Amofah, Ofosu
3
Baglieri, Enzo
3
Cheng, Lai-yu
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Dasu, Sriram
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Georgiev, Marin
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Helm, Roland
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Johnson, Lester W.
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Otero-Neira, Carmen
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Rahman, Zillur
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Stuhlmann, Stephan
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Svensson, Göran
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Terziev, Venelin
3
Voss, Christopher A.
3
Witell, Lars
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Industrial marketing management : the international journal for industrial and high-tech firms
2
Journal of the Academy of Marketing Science
2
European journal of marketing : EJM
1
Journal of service research : JSR
1
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ECONIS (ZBW)
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1
What comprises a successful key account manager? : differences in the drivers of sales performance between key account managers and regular salespeople
Hengstebeck, Berenika B.
;
Kassemeier, Roland
;
Wieseke, Jan
- In:
Industrial marketing management : the international …
106
(
2022
),
pp. 392-404
Persistent link: https://www.econbiz.de/10014226538
Saved in:
2
Effect of service-related resources on employee and customer outcomes in trade shows
Jha, Subhash
;
Balaji, M. S.
;
Ranjan, Kumar Rakesh
; …
- In:
Industrial marketing management : the international …
76
(
2019
),
pp. 48-59
Persistent link: https://www.econbiz.de/10011990721
Saved in:
3
Effects of frontline employee role overload on customer responses and sales performance : moderator and mediators
Jha, Subhash
;
Balaji, M. S.
;
Yavas, Ugur
;
Babakus, Emin
- In:
European journal of marketing : EJM
51
(
2017
)
2
,
pp. 282-303
Persistent link: https://www.econbiz.de/10011661678
Saved in:
4
The complex role of complexity : how service providers can mitigate negative effects of perceived service complexity when selling professional services
Mikolon, Sven
;
Kolberg, Anika
;
Haumann, Till
;
Wieseke, Jan
- In:
Journal of service research : JSR
18
(
2015
)
4
,
pp. 513-528
Persistent link: https://www.econbiz.de/10011392292
Saved in:
5
Don't try harder : using customer inoculation to build resistance against service failures
Mikolon, Sven
;
Quaiser, Benjamin
;
Wieseke, Jan
- In:
Journal of the Academy of Marketing Science
43
(
2015
)
4
,
pp. 512-527
Persistent link: https://www.econbiz.de/10011306301
Saved in:
6
It's a matter of congruence : how interpersonal identification between sales managers and salespersons shapes sales success
Ahearne, Michael
;
Haumann, Till
;
Kraus, Florian
; …
- In:
Journal of the Academy of Marketing Science
41
(
2013
)
6
,
pp. 625-648
Persistent link: https://www.econbiz.de/10010209594
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