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~person:"Balaji, M. S."
~person:"Wieseke, Jan"
~subject:"Sales performance"
~subject:"Satisfaction"
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Sales performance
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Beziehungsmarketing
45
Relationship marketing
45
Consumer behaviour
22
Customer satisfaction
22
Konsumentenverhalten
22
Kundenzufriedenheit
22
Dienstleistungsqualität
16
Service quality
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Markenführung
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Balaji, M. S.
Wieseke, Jan
Han, Heesup
8
Itani, Omar S.
6
Buoye, Alexander
5
Keiningham, Timothy
5
Pérez, Andrea
5
Svensson, Göran
5
Aksoy, Lerzan
4
Gil Saura, Irene
4
Mysen, Tore
4
Rodríguez del Bosque, Ignacio A.
4
Billström, Anders
3
Busser, James A.
3
Cuesta-Valiño, Pedro
3
Danaher, Tracey S.
3
Jaramillo, Fernando
3
Lombart, Cindy
3
Moliner-Velázquez, Beatriz
3
Rindell, Anne
3
Shulga, Lenna V.
3
Simon, Françoise
3
Šerić, Maja
3
Agnihotri, Raj
2
Agyeiwaah, Elizabeth
2
Ahrholdt, Dennis C.
2
Alkire, Linda
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Bang, Nguyen
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Bruce, Helen L.
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Bush, Alan J.
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Cassia, Fabio
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Cervera-Taulet, Amparo
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Chakraborty, Shibashish
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Chang, Chiao-Chen
2
Chen, Chuanming
2
Coelho, Arnaldo
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European journal of marketing : EJM
1
Industrial marketing management : the international journal for industrial and high-tech firms
1
Journal of business research : JBR
1
Journal of the Academy of Marketing Science
1
Service business
1
Technological forecasting & social change : an international journal
1
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ECONIS (ZBW)
6
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1
What comprises a successful key account manager? : differences in the drivers of sales performance between key account managers and regular salespeople
Hengstebeck, Berenika B.
;
Kassemeier, Roland
;
Wieseke, Jan
- In:
Industrial marketing management : the international …
106
(
2022
),
pp. 392-404
Persistent link: https://www.econbiz.de/10014226538
Saved in:
2
Are cynical customers satisfied differently? : role of negative inferred motive and customer participation in service recovery
Balaji, M. S.
;
Jha, Subhash
;
Sengupta, Aditi Sarkar
; …
- In:
Journal of business research : JBR
86
(
2018
),
pp. 109-118
Persistent link: https://www.econbiz.de/10011855231
Saved in:
3
Effects of frontline employee role overload on customer responses and sales performance : moderator and mediators
Jha, Subhash
;
Balaji, M. S.
;
Yavas, Ugur
;
Babakus, Emin
- In:
European journal of marketing : EJM
51
(
2017
)
2
,
pp. 282-303
Persistent link: https://www.econbiz.de/10011661678
Saved in:
4
Constituents and consequences of smart customer experience in retailing
Roy, Sanjit
;
Balaji, M. S.
;
Sadeque, Saalem
;
Bang, Nguyen
; …
- In:
Technological forecasting & social change : an …
124
(
2017
),
pp. 257-270
Persistent link: https://www.econbiz.de/10011899384
Saved in:
5
Investing in customer loyalty : the moderating role of relational characteristics
Balaji, M. S.
- In:
Service business
9
(
2015
)
1
,
pp. 17-40
Persistent link: https://www.econbiz.de/10011296103
Saved in:
6
It's a matter of congruence : how interpersonal identification between sales managers and salespersons shapes sales success
Ahearne, Michael
;
Haumann, Till
;
Kraus, Florian
; …
- In:
Journal of the Academy of Marketing Science
41
(
2013
)
6
,
pp. 625-648
Persistent link: https://www.econbiz.de/10010209594
Saved in:
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