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~person:"Balaji, M. S."
~person:"Wieseke, Jan"
~subject:"Sales performance"
~subject:"Travel agency"
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Sales performance
Travel agency
Beziehungsmarketing
45
Relationship marketing
45
Consumer behaviour
22
Customer satisfaction
22
Konsumentenverhalten
22
Kundenzufriedenheit
22
Dienstleistungsqualität
16
Service quality
16
Salespeople
11
Verkaufspersonal
11
Beschwerdemanagement
6
Complaint management
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Arbeitszufriedenheit
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Deutschland
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Germany
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Job satisfaction
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Lieferantenmanagement
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Selling
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Supplier relationship management
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Verkauf
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Service failure
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B-to-B-Marketing
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Brand image
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Brand management
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Business-to-business marketing
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Confidence
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Corporate culture
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Dienstleistungssektor
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Employee retention
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Markenführung
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Markenimage
3
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3
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Balaji, M. S.
Wieseke, Jan
Itani, Omar S.
4
Conze, Oliver
3
Kraus, Florian
3
Agnihotri, Raj
2
Bush, Alan J.
2
Castellanos Verdugo, Mario
2
Chen, Chuanming
2
Díaz Martín, Ana María
2
Garcia-Agreda, Sergio
2
Ha, Hong Youl
2
Homburg, Christian
2
Hoyer, Wayne D.
2
Huang, Leo
2
Lingenfelder, Michael
2
Moncrief, William C.
2
Rajaobelina, Lova
2
Roberts-Lombard, M.
2
Shannahan, Kirby L. J.
2
Shannahan, Rachelle J.
2
Suárez Álvarez, Leticia
2
Vega Vázquez, Manuela
2
Viljoen, Kim
2
Vázquez Casielles, Rodolfo
2
Zang, Zhimei
2
Ángeles Oviedo-García, Maria de los
2
Abou-Shouk, Mohamed
1
Achyar, Adrian
1
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1
Al-Hyari, Khalil
1
Al-Weshah, Ghazi A.
1
Albrecht, Simon L.
1
Algharabat, Raed
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Alhammad, Fwwaz
1
Alnsour, Muhammed S.
1
Alonso-Almeida, M. Mar
1
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1
Amiot, Thomas
1
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European journal of marketing : EJM
1
Industrial marketing management : the international journal for industrial and high-tech firms
1
Journal of marketing
1
Journal of service research : JSR
1
Journal of the Academy of Marketing Science
1
Reihe: Wissenschaftliche Arbeitspapiere / W / Institut für Marktorientierte Unternehmensführung, Universität Mannheim
1
Tourismus-Journal : Zeitschrift für tourismuswissenschaftliche Forschung und Praxis
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ECONIS (ZBW)
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1
What comprises a successful key account manager? : differences in the drivers of sales performance between key account managers and regular salespeople
Hengstebeck, Berenika B.
;
Kassemeier, Roland
;
Wieseke, Jan
- In:
Industrial marketing management : the international …
106
(
2022
),
pp. 392-404
Persistent link: https://www.econbiz.de/10014226538
Saved in:
2
Effects of frontline employee role overload on customer responses and sales performance : moderator and mediators
Jha, Subhash
;
Balaji, M. S.
;
Yavas, Ugur
;
Babakus, Emin
- In:
European journal of marketing : EJM
51
(
2017
)
2
,
pp. 282-303
Persistent link: https://www.econbiz.de/10011661678
Saved in:
3
It's a matter of congruence : how interpersonal identification between sales managers and salespersons shapes sales success
Ahearne, Michael
;
Haumann, Till
;
Kraus, Florian
; …
- In:
Journal of the Academy of Marketing Science
41
(
2013
)
6
,
pp. 625-648
Persistent link: https://www.econbiz.de/10010209594
Saved in:
4
On the role of empathy in customer-employee interactions
Wieseke, Jan
;
Geigenmüller, Anja
;
Kraus, Florian
- In:
Journal of service research : JSR
15
(
2012
)
3
,
pp. 316-331
Persistent link: https://www.econbiz.de/10009578288
Saved in:
5
Social identity and the service-profit chain
Homburg, Christian
;
Wieseke, Jan
;
Hoyer, Wayne D.
- In:
Journal of marketing
73
(
2009
)
2
,
pp. 38-54
Persistent link: https://www.econbiz.de/10003820595
Saved in:
6
Social identity and the service profit chain
Homburg, Christian
;
Wieseke, Jan
;
Hoyer, Wayne D.
-
2008
Persistent link: https://www.econbiz.de/10003848961
Saved in:
7
Marktorientierung als Erfolgsfaktor in Dienstleistungsunternehmen : Anwendung und Erfolgswirkung der Marktorientierung im Tourismusbereich
Lingenfelder, Michael
;
Wieseke, Jan
;
Kraus, Florian
; …
- In:
Tourismus-Journal : Zeitschrift für …
8
(
2004
)
3
,
pp. 305-319
Persistent link: https://www.econbiz.de/10003357079
Saved in:
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