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~person:"Bang, Nguyen"
~person:"So, Kevin Kam Fung"
~subject:"Hotel industry"
~subject:"Konsumentenverhalten"
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Hotel industry
Konsumentenverhalten
Beziehungsmarketing
41
Relationship marketing
41
Consumer behaviour
32
Customer satisfaction
18
Kundenzufriedenheit
18
Brand management
11
Markenführung
11
Dienstleistungsqualität
10
Service quality
10
Brand image
9
Markenimage
9
Einzelhandel
8
Retail trade
8
Confidence
7
Vertrauen
7
Brand
6
Brand loyalty
6
Customer integration
6
Kundenintegration
6
Markenartikel
6
Markentreue
5
Online retailing
5
Online-Handel
5
Social Web
5
Social web
5
Tourism industry
5
Tourismuswirtschaft
5
E-commerce
4
Electronic Commerce
4
Gerechtigkeit
4
Hotellerie
4
Justice
4
Tourism
4
Tourismus
4
Customer engagement
3
Gastgewerbe
3
Hospitality industry
3
Internet marketing
3
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32
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32
Aufsatz in Zeitschrift
32
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English
32
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Bang, Nguyen
So, Kevin Kam Fung
Han, Heesup
42
Hollebeek, Linda D.
30
Mattila, Anna S.
30
Verhoef, Peter C.
26
Kumar, V.
24
Loureiro, Sandra Maria Correia
22
Prentice, Catherine
21
Huber, Frank
20
Klaus, Philipp
19
Gil Saura, Irene
18
Rather, Raouf Ahmad
18
Usman, Osly
17
Ahn, Jiseon
16
Wong, IpKin Anthony
16
Grewal, Dhruv
15
Herrmann, Andreas
15
Hyun, Sunghyup Sean
15
Khan, Imran
15
Lemon, Katherine N.
15
Mittal, Vikas
15
Swoboda, Bernhard
15
Wangenheim, Florian von
15
Balaji, M. S.
14
Foscht, Thomas
14
Japutra, Arnold
14
Quach, Sara
14
Sesé, F. Javier
14
Tanford, Sarah
14
Bilgihan, Anil
13
Das, Gopal
13
Evanschitzky, Heiner
13
Gustafsson, Anders
13
King, Ceridwyn
13
McDonald, Heath
13
Rahman, Zillur
13
Schramm-Klein, Hanna
13
Aksoy, Lerzan
12
Bauer, Hans H.
12
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International journal of hospitality management
3
Journal of business research : JBR
3
The marketing review
3
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
2
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
2
Marketing intelligence & planning
2
The international journal of bank marketing : IJBM
2
Tourism management : research, policies, practice
2
Asia-Pacific journal of business administration
1
Business process management journal
1
Electronic markets : the international journal on networked business
1
International journal of contemporary hospitality management
1
International journal of market research
1
Journal of hospitality marketing & management
1
Journal of retailing and consumer services
1
Journal of service management
1
Journal of service theory and practice : JSTP
1
Technological forecasting & social change : an international journal
1
The journal of consumer marketing
1
The journal of services marketing
1
The service industries journal
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ECONIS (ZBW)
32
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1
Understanding psychological ownership in access-based consumption through a theory synthesis : an investigation of Airbnb and hotels
Li, Jing
;
Kim, Hyunsu
;
So, Kevin Kam Fung
- In:
Journal of hospitality marketing & management
33
(
2024
)
4
,
pp. 499-524
Persistent link: https://www.econbiz.de/10014511822
Saved in:
2
Perceived authenticity and place attachment : new findings from Chinese world heritage sites
Yi, Xiaoli
;
Fu, Xiaoxiao
;
So, Kevin Kam Fung
;
Zheng, Chunhui
- In:
Journal of hospitality & tourism research : JHTR ; the …
47
(
2023
)
5
,
pp. 800-826
Persistent link: https://www.econbiz.de/10014292005
Saved in:
3
Creating customer value in the sharing economy : an investigation of Airbnb users and their tripographic characteristics
So, Kevin Kam Fung
;
Kim, Hyunsu
;
Min, Somang
- In:
International journal of contemporary hospitality management
34
(
2022
)
1
,
pp. 23-45
Persistent link: https://www.econbiz.de/10012798179
Saved in:
4
Two decades of customer experience research in hospitality and tourism : a bibliometric analysis and thematic content analysis
Kim, Hyunsu
;
So, Kevin Kam Fung
- In:
International journal of hospitality management
100
(
2022
),
pp. 1-15
Persistent link: https://www.econbiz.de/10013266131
Saved in:
5
Can customer relationships backfire? : how relationship norms shape moral obligation in cancelation behavior
Shuqair, Saleh
;
Pinto, Diego Costa
;
Cruz-Jesus, Frederico
; …
- In:
Journal of business research : JBR
151
(
2022
),
pp. 463-472
Persistent link: https://www.econbiz.de/10013459867
Saved in:
6
The pandemic's effects on customer-to-customer engagement in hospitality consumption : a multi-country investigation
Miao, Li
;
So, Kevin Kam Fung
;
Im, Jinyoung
;
Jiang, Ting
- In:
International journal of hospitality management
102
(
2022
),
pp. 1-13
Persistent link: https://www.econbiz.de/10013185273
Saved in:
7
Understanding customer engagement and social media activities in tourism : a latent profile analysis and cross-validation
So, Kevin Kam Fung
;
Wei, Wei
;
Martin, Drew
- In:
Journal of business research : JBR
129
(
2021
),
pp. 474-483
Persistent link: https://www.econbiz.de/10012509683
Saved in:
8
Stimulating consumer community creation through a co-design approach
Storvang, Pia
;
Haug, Anders
;
Bang, Nguyen
- In:
International journal of market research
62
(
2020
)
2
,
pp. 176-194
Persistent link: https://www.econbiz.de/10012214133
Saved in:
9
Measuring customer based place brand equity (CBPBE) from a public diplomacy perspective : evidence from West Bengal
Bose, Sunny
;
Roy, Sanjit
;
Sharifah Faridah Syed Alwi
; …
- In:
Journal of business research : JBR
116
(
2020
),
pp. 734-744
Persistent link: https://www.econbiz.de/10012257676
Saved in:
10
Increasing experiential value and relationship quality : an investigation of pop-up dining experiences
Taylor, Scott
;
DiPietro, Robin B.
;
So, Kevin Kam Fung
- In:
International journal of hospitality management
74
(
2018
),
pp. 45-56
Persistent link: https://www.econbiz.de/10011924599
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