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~person:"Beatty, Sharon E."
~subject:"Kundenintegration"
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Search: subject:"Beziehungsmarketing"
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Kundenintegration
Beziehungsmarketing
19
Relationship marketing
19
Customer satisfaction
6
Customer service
6
Kundenservice
6
Kundenzufriedenheit
6
Consumer behaviour
5
Konsumentenverhalten
5
Customer integration
4
Dienstleistungsqualität
4
Service quality
4
USA
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United States
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Beschwerdemanagement
3
Complaint management
3
Coronavirus
2
Corporate reputation
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Cultural identity
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Dienstleistungssektor
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Emotion
2
Firmenimage
2
Kulturelle Identität
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Service industry
2
Switching behaviour
2
Switching costs
2
Viral marketing
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Virales Marketing
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Wechselverhalten
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group service failure
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Age group
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Altersgruppe
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Anreiz
1
Arbeitskräfte
1
Arbeitsverhalten
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Austauschtheorie
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B-to-B-Marketing
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Burnout due-to-customers
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Beatty, Sharon E.
Hollebeek, Linda D.
25
Brodie, Roderick J.
12
Reichwald, Ralf
12
Conduit, Jodie
11
Piller, Frank T.
11
Kumar, V.
9
Bruhn, Manfred
8
Jaakkola, Elina
8
Büttgen, Marion
7
Hajli, Nick
7
Malthouse, Edward C.
7
Rahman, Zillur
7
Rather, Raouf Ahmad
7
Busser, James A.
6
Harrigan, Paul
6
Islam, Jamid Ul
6
Johnson, Lester W.
6
Plewa, Carolin
6
Shulga, Lenna V.
6
Carlson, Jamie
5
Edvardsson, Bo
5
Gligor, David
5
Ihl, Christoph
5
Itani, Omar S.
5
Kaufmann, Hans Rüdiger
5
Khan, Imran
5
Le Nguyen Hau
5
Leckie, Civilai
5
Loureiro, Sandra Maria Correia
5
Morgan, Todd
5
Prentice, Catherine
5
Schaarschmidt, Mario
5
Verhoef, Peter C.
5
Verleye, Katrien
5
Żyminkowska, Katarzyna
5
Ahn, Jiseon
4
Alexander, Matthew
4
Behnam, Mohsen
4
Bowden, Jana
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Customer engagement : contemporary issues and challenges
1
Customer engagement marketing
1
Handbook of research on customer engagement
1
The journal of services marketing
1
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ECONIS (ZBW)
4
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1
Customer engagement and networked environments
Beatty, Sharon E.
- In:
Handbook of research on customer engagement
,
(pp. 391-401)
.
2019
Persistent link: https://www.econbiz.de/10013163398
Saved in:
2
If you build it right, they will engage : a study of antecedent conditions of customer engagement
Vivek, Shiri D.
;
Beatty, Sharon E.
;
Hazod, Melanie
- In:
Customer engagement marketing
,
(pp. 31-51)
.
2018
Persistent link: https://www.econbiz.de/10011739812
Saved in:
3
Partner engagement : a perspective on B2B engagement
Vivek, Shiri D.
;
Dalela, Vivek
;
Beatty, Sharon E.
- In:
Customer engagement : contemporary issues and challenges
,
(pp. 53-66)
.
2016
Persistent link: https://www.econbiz.de/10011430589
Saved in:
4
A CIT investigation of other customers' influence in services
Zhang, Jingyun
;
Beatty, Sharon E.
;
Mothersbaugh, David
- In:
The journal of services marketing
24
(
2010
)
5
,
pp. 389-399
Persistent link: https://www.econbiz.de/10008653366
Saved in:
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