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~person:"Benbasat, Izak"
~subject:"Dienstleistungsqualität"
~subject:"Electronic Commerce"
~type_genre:"Aufsatz in Zeitschrift"
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Dienstleistungsqualität
Electronic Commerce
E-commerce
14
Consumer behaviour
8
Konsumentenverhalten
8
Online retailing
6
Online-Handel
6
Personalisierung
4
Personalization
4
Social Web
3
Social web
3
Beziehungsmarketing
2
Customer satisfaction
2
Decision
2
Entscheidung
2
Experiment
2
Internet
2
Internet marketing
2
Kundenzufriedenheit
2
Online-Marketing
2
Relationship marketing
2
Service quality
2
electronic commerce
2
(QCA)
1
B-to-B-Marketing
1
B2B platforms
1
Benefits
1
Beschwerdemanagement
1
Bias
1
Business-to-business marketing
1
Complaint management
1
Computer-assisted marketing
1
Confidence
1
Decision under uncertainty
1
Diagnosticity
1
Digital platform
1
Digitale Dienste
1
Digitale Plattform
1
Disconfirmation
1
Diversity
1
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Article
14
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Aufsatz in Zeitschrift
Article in journal
14
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English
14
Author
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Benbasat, Izak
Alt, Rainer
31
Wirtz, Bernd W.
23
Hudetz, Kai
16
Huang, George Q.
15
Kollmann, Tobias
15
Smith, Alan D.
15
Zhao, Jing
15
Ghose, Anindya
13
Law, Chun Hung Roberts
13
Wei, June
13
Dwivedi, Yogesh Kumar
12
Cheng, T. C. E.
11
Guo, Xiaolong
11
Kauffman, Robert J.
11
Zimmermann, Hans-Dieter
11
Chen, Jianqing
10
Law, Rob
10
Li, Feng
10
Mou, Jian
10
Standing, Craig
10
Wang, Shan
10
Benlian, Alexander
9
Edelman, Benjamin
9
Kumar, Anil
9
Pratap, Saurabh
9
Verhoef, Peter C.
9
Walsh, Gianfranco
9
Whinston, Andrew B.
9
Yu, Yugang
9
Akram, Umair
8
Fedoseeva, Svetlana
8
Gupta, Manish
8
Hinz, Oliver
8
Kannan, P. K.
8
Kumar, Subodha
8
Lin, Zhangxi
8
Morgan, John
8
Niu, Baozhuang
8
Parida, Vinit
8
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Journal of management information systems : JMIS
4
Management information systems : mis quarterly
4
Information systems research : ISR
2
Decision sciences : DS
1
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
1
International journal of electronic commerce : IJEC
1
The journal of strategic information systems : incorporating International Information Systems
1
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ECONIS (ZBW)
14
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1
The impact of trust and recommendation quality on adopting interactive and non-interactive recommendation agents : a meta-analysis
Ebrahimi, Sepideh
;
Ghasemaghaei, Maryam
;
Benbasat, Izak
- In:
Journal of management information systems : JMIS
39
(
2022
)
3
,
pp. 733-764
Persistent link: https://www.econbiz.de/10013367802
Saved in:
2
Designing online virtual advisors to encourage customer self-disclosure : a theoretical model and an empirical test
Al-Natour, Sameh
;
Benbasat, Izak
;
Cenfetelli, Ron
- In:
Journal of management information systems : JMIS
38
(
2021
)
3
,
pp. 798-827
Persistent link: https://www.econbiz.de/10012804176
Saved in:
3
Organizational buyers' assimilation of B2B platforms : effects of IT-enabled service functionality
Islam, A. K. M. Najmul
;
Cenfetelli, Ronald
;
Benbasat, Izak
- In:
The journal of strategic information systems : …
29
(
2020
)
1
,
pp. 1-28
Persistent link: https://www.econbiz.de/10012286387
Saved in:
4
The relative effect of the convergence of product recommendations from various online sources
Xu, Jingjun
;
Benbasat, Izak
;
Cenfetelli, Ronald T.
- In:
Journal of management information systems : JMIS
37
(
2020
)
3
,
pp. 788-819
Persistent link: https://www.econbiz.de/10012414496
Saved in:
5
With a little help from my friends : cultivating serendipity in online shopping environments
Grange, Camille
;
Benbasat, Izak
;
Burton-Jones, Andrew
- In:
Information & management : the internat. journal of …
56
(
2019
)
2
,
pp. 225-235
Persistent link: https://www.econbiz.de/10011997630
Saved in:
6
An exploratory study of the formation and impact of electronic service failures
Tan, Chee-Wee
;
Benbasat, Izak
;
Cenfetelli, Ronald T.
- In:
Management information systems : mis quarterly
40
(
2016
)
1
,
pp. 1-29
Persistent link: https://www.econbiz.de/10011447555
Saved in:
7
Designing warning messages for detecting biased online product recommendations : an empirical investigation
Xiao, Bo
;
Benbasat, Izak
- In:
Information systems research : ISR
26
(
2015
)
4
,
pp. 793-811
Persistent link: https://www.econbiz.de/10011420837
Saved in:
8
Enticing and engaging consumers via online product presentations : the effects of restricted interaction design
Yi, Cheng
;
Jiang, Zhenhui
;
Benbasat, Izak
- In:
Journal of management information systems : JMIS
31
(
2014/15
)
4
,
pp. 213-242
Persistent link: https://www.econbiz.de/10011385741
Saved in:
9
Integrating service quality with system and information quality : an empirical test in the e-service context
Xu, Jingjun
;
Benbasat, Izak
;
Cenfetelli, Ronald T.
- In:
Management information systems : mis quarterly
37
(
2013
)
3
,
pp. 777-794
Persistent link: https://www.econbiz.de/10009787107
Saved in:
10
Product-related deception in e-commerce : a theoretical perspective
Xiao, Bo
;
Benbasat, Izak
- In:
Management information systems : mis quarterly
35
(
2011
)
1
,
pp. 169-195
Persistent link: https://www.econbiz.de/10008905430
Saved in:
1
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