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~person:"Benkenstein, Martin"
~person:"Michas, Paul N."
~person:"Sharma, Piyush"
~subject:"Customer service"
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Customer service
Dienstleistungsqualität
58
Service quality
58
Customer satisfaction
22
Kundenzufriedenheit
22
Financial audit
19
Wirtschaftsprüfung
19
Theorie
14
Theory
14
Consumer behaviour
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Konsumentenverhalten
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Beziehungsmarketing
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Relationship marketing
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Deutschland
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Germany
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Cross-cultural management
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Dienstleistung
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Interkulturelles Management
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Service industry
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Kundenservice
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Market concentration
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Quality management
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Qualitätsmanagement
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Unternehmenskonzentration
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Arbeitszufriedenheit
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Cross-cultural relations
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Fee (Remuneration)
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Honorar
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Intercultural service encounters
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Interkulturelle Beziehungen
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Job satisfaction
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Measurement
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Messung
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Services
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Arbeitskräfte
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Benkenstein, Martin
Michas, Paul N.
Sharma, Piyush
Gustafsson, Anders
9
Van Vaerenbergh, Yves
9
Mattila, Anna S.
7
McColl-Kennedy, Janet R.
7
Stauss, Bernd
7
Miao, Li
6
Edvardsson, Bo
5
Larivière, Bart
5
Lyu, Yijing
5
Shin, Hyunju
5
Söderlund, Magnus
5
Wirtz, Jochen
5
Ellinger, Alexander E.
4
Halperin, Basil
4
Ho, Benjamin
4
List, John A.
4
Mathies, Christine
4
Medler-Liraz, Hana
4
Muir, Ian
4
Nguyen, Nha
4
Prentice, Catherine
4
Román, Sergio
4
Sands, Sean
4
Tronvoll, Bård
4
Tsarenko, Yelena
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Voorhees, Clay M.
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Witell, Lars
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Ye, Yijiao
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Auh, Seigyoung
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Baker, Melissa A.
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Barnes, Donald C.
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Berthon, Pierre R.
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Bonfanti, Angelo
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Brady, Michael K.
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Brengman, Malaika
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Bruhn, Manfred
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Büttgen, Marion
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The journal of services marketing
2
Journal of service management
1
Journal of service research : JSR
1
Journal of service theory and practice : JSTP
1
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ECONIS (ZBW)
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Impact of frontline service employees' acculturation behaviours on customer satisfaction and commitment in intercultural service encounters
Gaur, Sanjaya Singh
;
Sharma, Piyush
;
Herjanto, Halimin
; …
- In:
Journal of service theory and practice : JSTP
27
(
2017
)
6
,
pp. 1105-1121
Persistent link: https://www.econbiz.de/10011811524
Saved in:
2
Attribution of success and failure in intercultural service encounters : the moderating role of personal cultural orientations
Tam, Jackie L. M.
;
Sharma, Piyush
;
Kim, Namwoon
- In:
The journal of services marketing
30
(
2016
)
6
,
pp. 643-658
Persistent link: https://www.econbiz.de/10011635055
Saved in:
3
Service role and outcome as moderators in intercultural service encounters
Sharma, Piyush
;
Tam, Jackie L. M.
;
Kim, Namwoon
- In:
Journal of service management
26
(
2015
)
1
,
pp. 137-155
Persistent link: https://www.econbiz.de/10010504614
Saved in:
4
Consumer ethnocentrism vs. intercultural competence as moderators in intercultural service encounters
Sharma, Piyush
;
Zhan, Wu
- In:
The journal of services marketing
29
(
2015
)
2
,
pp. 93-102
Persistent link: https://www.econbiz.de/10011343392
Saved in:
5
Exploring the zone of tolerance for internal customers in IT-enabled call centers
Hsieh, J. J. Po-an
;
Sharma, Piyush
;
Rai, Arun
; …
- In:
Journal of service research : JSR
16
(
2013
)
3
,
pp. 277-294
Persistent link: https://www.econbiz.de/10009782145
Saved in:
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