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~person:"Bilgihan, Anil"
~person:"Bruhn, Manfred"
~person:"Wong, IpKin Anthony"
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Search: subject_exact:"Servicequalität"
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Dienstleistungsqualität
55
Service quality
55
Customer satisfaction
28
Kundenzufriedenheit
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Beziehungsmarketing
24
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Consumer behaviour
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Bilgihan, Anil
Bruhn, Manfred
Wong, IpKin Anthony
Han, Heesup
42
Mattila, Anna S.
39
Prybutok, Victor R.
38
Prentice, Catherine
32
McColl-Kennedy, Janet R.
26
Shahin, Arash
26
Edvardsson, Bo
23
Hanushek, Eric Alan
21
Sharma, Piyush
21
Siciliani, Luigi
20
Knechel, W. Robert
19
Balaji, M. S.
18
Jang, Soocheong
17
Marimon, Frederic
17
Witell, Lars
17
Gil Saura, Irene
16
Gong, Taeshik
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Hyun, Sunghyup Sean
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Klaus, Philipp
16
Wirtz, Jochen
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Zhang, Min
16
Gustafsson, Anders
15
Gravelle, Hugh
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Guchait, Priyanko
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Ladhari, Riadh
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Line, Nathaniel D.
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McFadden, Kathleen L.
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Patterson, Paul G.
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Qu, Hailin
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Rivkin, Steven G.
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13
Gursoy, Dogan
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Karatepe, Osman M.
13
Kim, Woo Gon
13
Mahapatra, Siba Sankar
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O'Cass, Aron
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International journal of hospitality management
9
Dienstleistungsqualität : Konzepte - Methoden - Erfahrungen
3
International journal of contemporary hospitality management
3
Journal of hospitality marketing & management
3
Marketing : ZFP ; journal of research and management
3
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
2
Journal of retailing and consumer services
2
Journal of travel and tourism marketing
2
Kredit und Kapital
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Qualitätsmanagement im Dienstleistungsbereich : Assessment - Sicherung - Entwicklung
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Der Markt : international journal of marketing
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Handelsforschung
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Industrial marketing management : the international journal for industrial and high-tech firms
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Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
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International journal of consumer studies
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International journal of pharmaceutical and healthcare marketing : IJPHM
1
Journal of business economics : JBE
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Journal of business research : JBR
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Journal of customer behaviour
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Kundenbeziehungen im Dienstleistungsbereich
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Kundenintegration : Forum Dienstleistungsmanagement
1
Marketing intelligence & planning
1
Marktorientierte Unternehmensführung : Reflexionen - Denkanstöße - Perspektiven ; Festschrift für Heribert Meffert zum 60. Geburtstag
1
Private banking : die Herausforderung für den Finanzplatz Schweiz ; Tagungsband zum 5. Basler Bankentag, 20. November 1997
1
Qualitätscontrolling
1
Service Excellence als Impulsgeber : Strategien - Management - Innovationen - Branchen ; Bernd Stauss zum 60. Geburtstag
1
Service quality and management
1
Serviceorientierung im Unternehmen : Forum Dienstleistungsmanagement
1
Technological forecasting & social change : an international journal
1
The Cornell hospitality quarterly
1
Tourism analysis : an interdisciplinary tourism & hospitality journal
1
Tourism review : the official journal of the AIEST
1
Trade show management : planning, implementing and controlling of trade shows, conventions and events
1
Zeitschrift für die gesamte Versicherungswissenschaft : Zeitschrift des Deutschen Vereins für Versicherungswissenschaft e.V.
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ECONIS (ZBW)
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1
Service attribute prioritization based on the marginal utility of attribute performance
Pan, Mengqiang
;
Li, Nao
;
Law, Chun Hung Roberts
;
Huang, …
- In:
International journal of hospitality management
114
(
2023
),
pp. 1-12
Persistent link: https://www.econbiz.de/10014440006
Saved in:
2
Toward holistic experience-oriented service innovation : co-creating sustainable value with customers and society
Kandampully, Jay
;
Bilgihan, Anil
;
Riel, Allard C. R. van
; …
- In:
The Cornell hospitality quarterly
64
(
2023
)
2
,
pp. 161-183
Persistent link: https://www.econbiz.de/10014253093
Saved in:
3
The determinants of retail customers' purchase intent
Menidjel, Choukri
;
Bilgihan, Anil
- In:
International journal of consumer studies
46
(
2022
)
6
,
pp. 2503-2520
Persistent link: https://www.econbiz.de/10013412526
Saved in:
4
A multilevel synthesis of subjective and objective measures of foodservices in the experience process
Wen, Huijun
;
Wong, IpKin Anthony
;
Kim, Seongseop
; …
- In:
International journal of hospitality management
99
(
2021
),
pp. 1-10
Persistent link: https://www.econbiz.de/10013328008
Saved in:
5
Customer engagement and its outcomes : the cross-level effect of service environment and brand equity
Ou, Juanjuan
;
Wong, IpKin Anthony
;
Prentice, Catherine
; …
- In:
Journal of hospitality & tourism research : JHTR ; the …
44
(
2020
)
2
,
pp. 377-402
Persistent link: https://www.econbiz.de/10012201373
Saved in:
6
Linking AI quality performance and customer engagement : the moderating effect of AI preference
Prentice, Catherine
;
Weaven, Scott
;
Wong, IpKin Anthony
- In:
International journal of hospitality management
90
(
2020
),
pp. 1-10
Persistent link: https://www.econbiz.de/10012300149
Saved in:
7
Performance driven outcomes : the case of frontline employees in the hospitality sector
Prentice, Catherine
;
Ma, Erdan
;
Wong, IpKin Anthony
- In:
Journal of hospitality marketing & management
28
(
2019
)
1
,
pp. 101-123
Persistent link: https://www.econbiz.de/10012176580
Saved in:
8
Satisfaction and positive emotions : a comparison of the influence of hotel guests' beliefs and attitudes on their satisfaction and emotions
Sukhu, Anupama
;
Choi, Hyeyoon
;
Bujisic, Milos
; …
- In:
International journal of hospitality management
77
(
2019
),
pp. 51-63
Persistent link: https://www.econbiz.de/10011988431
Saved in:
9
The impact of servicescape on hedonic value and behavioral intentions : the importance of previous experience
Dedeoğlu, Bekir Bora
;
Bilgihan, Anil
;
Ye, Haobin
; …
- In:
International journal of hospitality management
72
(
2018
),
pp. 10-20
Persistent link: https://www.econbiz.de/10011872661
Saved in:
10
The effect of event supportive service environment and authenticity in the quality-value-satisfaction framework
Wong, IpKin Anthony
;
Ji, Mingjie
;
Liu, Matthew Tingchi
- In:
Journal of hospitality & tourism research : JHTR ; the …
42
(
2018
)
4
,
pp. 563-586
Persistent link: https://www.econbiz.de/10011912254
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