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~person:"Bitner, Mary Jo"
~person:"Lovelock, Christopher H."
~person:"Parasuraman, A."
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Dienstleistung
12
Services
12
Dienstleistungssektor
5
Innovation
5
Service industry
5
Dienstleistungsqualität
4
Service quality
4
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Bitner, Mary Jo
Lovelock, Christopher H.
Parasuraman, A.
Edvardsson, Bo
20
Witell, Lars
19
Gustafsson, Anders
16
Vargo, Stephen L.
14
Kowalkowski, Christian
12
Lusch, Robert F.
10
Gallouj, Fai͏̈z
9
Kristensson, Per
9
Miles, Ian D.
9
Berry, Leonard L.
8
Brown, Stephen Walter
8
Grönroos, Christian
8
Huang, Ming-Hui
8
Meyer, Anton
8
Paluch, Stefanie
8
Tronvoll, Bård
8
Barcet, André
7
Benoit, Sabine
7
Corsten, Hans
7
Hipp, Christiane
7
Jaakkola, Elina
7
Ostrom, Amy L.
7
Rubalcaba-Bermejo, Luis
7
Sundbo, Jon
7
Voss, Christopher A.
7
Wirtz, Jochen
7
Baker, Thomas L.
6
Bienzeisler, Bernd
6
Bonamy, Joël
6
Bowen, David E.
6
Bruhn, Manfred
6
Finsterwalder, Jörg
6
Ganz, Walter
6
Görg, Holger
6
Helkkula, Anu
6
Kleinaltenkamp, Michael
6
McColl-Kennedy, Janet R.
6
Ng, Irene
6
Nordin, Fredrik
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Journal of service research : JSR
4
Journal of service management
3
Business horizons
1
Journal of marketing
1
Journal of retailing
1
Marketing-mix strategies - product strategy and promotion strategy
1
Services science : fundamentals, challenges and future developments
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ECONIS (ZBW)
12
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1
-
10
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12
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date (oldest first)
1
Learning from the pioneering founders of the service research field
Bowen, David E.
;
Fisk, Raymond P.
;
Bateson, John E. G.
; …
- In:
Journal of service management
34
(
2023
)
4
,
pp. 605-630
Persistent link: https://www.econbiz.de/10014338196
Saved in:
2
Linking service design to value creation and service research
Andreassen, Tor Wallin
;
Kristensson, Per
;
Lervik-Olsen, Line
- In:
Journal of service management
27
(
2016
)
1
,
pp. 21-29
Persistent link: https://www.econbiz.de/10011482091
Saved in:
3
Service research priorities in a rapidly changing context
Ostrom, Amy L.
;
Parasuraman, A.
;
Bowen, David E.
; …
- In:
Journal of service research : JSR
18
(
2015
)
2
,
pp. 127-159
Persistent link: https://www.econbiz.de/10011283713
Saved in:
4
High tech and high touch : a framework for understanding user attitudes and behaviors related to smart interactive services
Wünderlich, Nancy V.
;
Wangenheim, Florian von
;
Bitner, …
- In:
Journal of service research : JSR
16
(
2013
)
1
,
pp. 3-20
Persistent link: https://www.econbiz.de/10009751129
Saved in:
5
Service innovation viewed through a service-dominant logic lens : a conceptual framework and empirical analysis
Ordanini, Andrea
;
Parasuraman, A.
- In:
Journal of service research : JSR
14
(
2011
)
1
,
pp. 3-23
Persistent link: https://www.econbiz.de/10008826890
Saved in:
6
Crowd-funding : transforming customers into investors through innovative service platforms
Ordanini, Andrea
;
Miceli, Lucia
;
Pizzetti, Marta
; …
- In:
Journal of service management
22
(
2011
)
4
,
pp. 443-470
Persistent link: https://www.econbiz.de/10009304741
Saved in:
7
Moving forward and making a difference : research priorities for the science of service
Ostrom, Amy L.
;
Bitner, Mary Jo
;
Brown, Stephen Walter
; …
- In:
Journal of service research : JSR
13
(
2010
)
1
,
pp. 4-36
Persistent link: https://www.econbiz.de/10003959014
Saved in:
8
Communication and control processes in the delivery of service quality
Zeithaml, Valerie A.
;
Berry, Leonard L.
;
Parasuraman, A.
-
2009
Persistent link: https://www.econbiz.de/10003836350
Saved in:
9
The service imperative
Bitner, Mary Jo
;
Brown, Stephen Walter
- In:
Business horizons
51
(
2008
)
1
,
pp. 39-46
Persistent link: https://www.econbiz.de/10003708228
Saved in:
10
The evolution and discovery of service science in business schools
Bitner, Mary Jo
;
Brown, Stephen Walter
- In:
Services science : fundamentals, challenges and future …
,
(pp. 91-101)
.
2007
Persistent link: https://www.econbiz.de/10003605022
Saved in:
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