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~person:"Bolton, Ruth N."
~person:"Edvardsson, Bo"
~subject:"Internationale Marktsegmentierung"
~subject:"Kundenservice"
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Search: "Dienstleistungsqualität"
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Internationale Marktsegmentierung
Kundenservice
Dienstleistungsqualität
36
Service quality
36
Customer satisfaction
16
Kundenzufriedenheit
16
Beziehungsmarketing
14
Relationship marketing
14
Consumer behaviour
10
Konsumentenverhalten
10
Beschwerdemanagement
8
Complaint management
8
Customer service
8
Dienstleistungssektor
6
Betriebliche Wertschöpfung
5
Customer integration
5
Dienstleistung
5
Kundenintegration
5
Schweden
5
Service industry
5
Services
5
Sweden
5
Value creation
5
Einzelhandel
3
Emotion
3
Experience
3
Gastronomie
3
Lieferantenmanagement
3
Restaurant industry
3
Retail trade
3
Service innovation
3
Service-Dominant Logic
3
Service-dominant logic
3
Supplier relationship management
3
Customer experience
2
Customer value
2
Dienstleistungsinnovation
2
Dienstleistungsmanagement
2
Forschung
2
Industrie
2
Innovation
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9
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Bolton, Ruth N.
Edvardsson, Bo
Gustafsson, Anders
10
Van Vaerenbergh, Yves
9
Mattila, Anna S.
7
McColl-Kennedy, Janet R.
7
Stauss, Bernd
7
Miao, Li
6
Söderlund, Magnus
6
Larivière, Bart
5
Lyu, Yijing
5
Sharma, Piyush
5
Shin, Hyunju
5
Wirtz, Jochen
5
Ellinger, Alexander E.
4
Haas, Alexander
4
Halperin, Basil
4
Ho, Benjamin
4
List, John A.
4
Mathies, Christine
4
Medler-Liraz, Hana
4
Muir, Ian
4
Nguyen, Nha
4
Prentice, Catherine
4
Román, Sergio
4
Sands, Sean
4
Tronvoll, Bård
4
Tsarenko, Yelena
4
Voorhees, Clay M.
4
Witell, Lars
4
Ye, Yijiao
4
Auh, Seigyoung
3
Baker, Melissa A.
3
Barnes, Donald C.
3
Berthon, Pierre R.
3
Bonfanti, Angelo
3
Borghi, Matteo
3
Brady, Michael K.
3
Brengman, Malaika
3
Bruhn, Manfred
3
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Journal of service management
3
Journal of international marketing
1
Journal of retailing
1
Journal of the Academy of Marketing Science
1
Marketing letters : a journal of research in marketing
1
The service industries journal
1
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
1
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ECONIS (ZBW)
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1
Money for nothing : the impact of compensation on customers' bad-mouthing in service recovery encounters
Arsenovic, Jasenko
;
Edvardsson, Bo
;
Otterbring, Tobias
; …
- In:
Marketing letters : a journal of research in marketing
34
(
2023
)
1
,
pp. 69-82
Persistent link: https://www.econbiz.de/10014265992
Saved in:
2
Designing satisfying service encounters : website versus store touchpoints
Bolton, Ruth N.
;
Gustafsson, Anders
;
Tarasi, Crina O.
; …
- In:
Journal of the Academy of Marketing Science
50
(
2022
)
1
,
pp. 85-107
Persistent link: https://www.econbiz.de/10012819742
Saved in:
3
Managing a global retail brand in different markets : meta-analyses of customer responses to service encounters
Bolton, Ruth N.
;
Gustafsson, Anders
;
Tarasi, Crina O.
; …
- In:
Journal of retailing
98
(
2022
)
2
,
pp. 294-314
Persistent link: https://www.econbiz.de/10013364286
Saved in:
4
Show you care : initiating co-creation in service recovery
Xu, Yingzi
;
Marshall, Roger
;
Edvardsson, Bo
;
Tronvoll, Bård
- In:
Journal of service management
25
(
2014
)
3
,
pp. 369-387
Persistent link: https://www.econbiz.de/10010384971
Saved in:
5
Customer experience from a self-service system perspective
Åkesson, Maria
;
Edvardsson, Bo
;
Tronvoll, Bård
- In:
Journal of service management
25
(
2014
)
5
,
pp. 677-698
Persistent link: https://www.econbiz.de/10010426047
Saved in:
6
Recovering service failure through resource integration
Xu, Yingzi
;
Tronvoll, Bård
;
Edvardsson, Bo
- In:
The service industries journal
34
(
2014
)
16
,
pp. 1253-1271
Persistent link: https://www.econbiz.de/10010492121
Saved in:
7
Small details that marke big differences : a radical approach to consumption experience as a firm's differentiating strategy
Bolton, Ruth N.
;
Gustafsson, Anders
;
McColl-Kennedy, …
- In:
Journal of service management
25
(
2014
)
2
,
pp. 253-274
Persistent link: https://www.econbiz.de/10010343471
Saved in:
8
The service excellence and innovation model : lessons from IKEA and other service frontiers
Edvardsson, Bo
;
Enquist, Bo
- In:
Total quality management & business excellence : an …
22
(
2011
)
5
,
pp. 535-551
Persistent link: https://www.econbiz.de/10009243166
Saved in:
9
A cross-national and cross-cultural approach to global market segmentation : an application using consumers' perceived service quality
Agarwal, James
;
Malhotra, Naresh K.
;
Bolton, Ruth N.
- In:
Journal of international marketing
18
(
2010
)
3
,
pp. 18-40
Persistent link: https://www.econbiz.de/10008657429
Saved in:
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